Greetings!,
It has been a while since our last eNewsletter, I hope all is well. Snowfly is doing great, fishing is great, and my golf game is.... well....could be better. 2 out of 3 aint bad.
Happy Summer!
Dr. Brooks Mitchell
Founder and CEO
Snowfly Incentives |
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Snowfly in the News |
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Snowfly's internet-based incentive system was recently the subject of an article in International Customer Management Institute's (ICMI) eMagazine Customer Management Insight. The article is about improving employee performance with inventive incentives.
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Snowfly Results: Agent Call Quality |
Background: An outsourcer of contact center services implemented a Snowfly-facilitated incentive system in November of 2007. The agents participating in the program handled calls for one of the company's major clients, a large provider of health insurance plans.
CLICK HERE TO SEE HOW THEY UTILIZED THEIR SNOWFLY-FACILITATED INCENTIVE PROGRAM TO IMPROVE CALL QUALITY |
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It's a Boy! |
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Congratulations to Snowfly VP of Market Development Tyler Mitchell and his wife Sara on the birth of their 2nd child. Beckett James Mitchell was born on June 2, 2008; he weighed a VERY healthy 9lbs, 11oz. Both mother and child are home and doing fine.
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