The Snowfly Leader

eNewsletter March 2008

In this months issue:
Ask the Professor
Some Incentive Humor
Snowfly Featured in Contact Center Publication
Snowfly Results: Reduction in Turnover
Upcoming Events
Quick Links
Ask the Professor
Brookspic 
Snowfly Founder and CEO Dr. Brooks Mitchell answers the  question: 
 

Can a short term incentive program be effective in improving performance?

 
Some Incentive Humor
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Snowfly Featured in Customer Interaction Solutions Magazine

An article and case study prepared by Snowfly Founder Dr. Brooks Mitchell re: using incentives to reduce turnover and improve performance was featured on the cover of the January issue of Customer Interaction Solutions Magazine.
 
Greetings!,   

We made an editorial omission in the January newsletter and forgot to include the picture of Michelle Foote, a Hyatt Gold Passport agent in Omaha, Nebraska. We apologize for this oversight! 

 

As you may recall, Michelle is an avid fan of Snowfly Incentives. She is one of the 33% of the thousands of Snowfly users who save and accumulate (as opposed to immediate redemption) their points for something special. In Michelle's case, she was able to use her points to pay for her son's birthday gift and later, his high school graduation party.

 

So, HERE is Michelle's picture at her work station and a little recognition from the folks at Snowfly. We are grateful to have you has a happy user of a fun and productive program.

 
Regards,
 
Dr. Brooks Mitchell
Founder and CEO
Snowfly Incentives
Snowfly Results: Reduction in Employee Turnover
 
Background: A collection center with approximately 300 agents needed to reduce turnover.
 
Snowfly Solution: Utilizing Snowfly's past experience, the collection center implemented a Snowfly-facilitated incentive program specifically designed to attack and reduce turnover.

CLICK HERE TO SEE THE DETAILS AND RESULTS

Upcoming Events
Employee Retention and Incentives: The Untapped Relationship
What: Public Webinar Event
 
Demo of Snowfly's Internet-Based Incentive Application
What: Public Webinar Event
 
2008 Aspect Customer Experience
What: Brooks Mitchell Speaking Engagment
When: Monday, March 10th
Where: Atlanta, GA
Snowfly Incentives
709 Grand Ave
Laramie, WY 82070
 
P. 307-745-7126