Greetings!,
I like visiting our clients on-site because it gives me a first-hand feel of how their employees use Snowfly's internet-based incentive system. A few weeks ago, I visited the Hyatt Reservation Center in Omaha, NE and was fortunate to meet a customer service representative named Michelle Foote.
Michelle informed me that she is particularly thankful to her employer for implementing The Snowfly System. Upon further inquiry, she told me about how she used the points she had earned for achieving her performance-related goals to pay for her son's high school graduation party. Needless to say, I left the Hyatt Reservation Center feeling proud as ever to be a part of Snowfly and what we have created for thousands of employee participants around the United States.
Happy New Year and thank you for your support,
Dr. Brooks Mitchell
Founder and CEO
Snowfly Incentives |
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New Research: Reward & Recognition Best Practices 2007 |
The Ascent Group Inc., a management consulting firm specializing in customer service operations and improvement, recently conducted research to better understand reward and recognition programs offered to front-line customer service employees and determine some "best practices".
FYI: We at Snowfly came across this study only recently and were delighted to see that The Ascent Group's findings were directly in-line with Snowfly's Total Incentive Solution. We're doing something right!
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Snowfly Results: CSR Quality |
Background: A group of inbound contact centers handling health insurance customer service with representatives spread across seven sites and four states needed to improve quality, a critical measurement in the industry.
Snowfly Solution: Through Snowfly's internet-based incentive system, the contact centers automatically rewarded representatives with eTokens for achieving a pre-determined monthly quality score.
CLICK HERE TO SEE THE DETAILS AND RESULTS |