The Snowfly Leader

eNewsletter January 2008

In This Issue
Ask the Professor
New Years Incentive Comic
New Research: Reward and Recognition Best Practices-2007
Snowfly Results: CSR Quality
Quick Links
Ask the Professor
Brookspic 
Snowfly Founder and CEO Dr. Brooks Mitchell answers the  question: 
 

Do most incentive program participants redeem points for prizes as soon as they earn them?

 
New Years Incentive Humor
NewYearsComic
Greetings!,   

I like visiting our clients on-site because it gives me a first-hand feel of how their employees use Snowfly's internet-based incentive system. A few weeks ago, I visited the Hyatt Reservation Center in Omaha, NE and was fortunate to meet a customer service representative named Michelle Foote.

 

Michelle informed me that she is particularly thankful to her employer for implementing The Snowfly System. Upon further inquiry, she told me about how she used the points she had earned for achieving her performance-related goals to pay for her son's high school graduation party. Needless to say, I left the Hyatt Reservation Center feeling proud as ever to be a part of Snowfly and what we have created for thousands of employee participants around the United States.

 

Happy New Year and thank you for your support,

 
Dr. Brooks Mitchell
Founder and CEO
Snowfly Incentives
New Research: Reward & Recognition Best Practices 2007
 

The Ascent Group Inc., a management consulting firm specializing in customer service operations and improvement, recently conducted research to better understand reward and recognition programs offered to front-line customer service employees and determine some "best practices". 

 
FYI: We at Snowfly came across this study only recently and were delighted to see that The Ascent Group's findings were directly in-line with Snowfly's Total Incentive Solution.  We're doing something right!
 
Snowfly Results: CSR Quality
 
Background: A group of  inbound contact centers handling health insurance customer service with representatives spread across seven sites and four states needed to improve quality, a critical measurement in the industry.
 
Snowfly Solution: Through Snowfly's internet-based incentive system, the contact centers automatically rewarded representatives with eTokens for achieving a pre-determined monthly quality score. 
Snowfly Incentives
709 Grand Ave
Laramie, WY 82070
 
P. 307-745-7126