| If it's not broke...
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~  Many engineers take the stance "If it's not broken, don't fix it".
That's a very true statement for a lot of things but when it comes to data storage and firmware updates, we recommend at the very least you review the release notes to decide if an upgrade is for you or not.
In many cases errors can develop over time and may not occur until certain circumstances or events occur, like a disk drive failing or when you upgrade to a newer operating system (or patch). Technology never stops and maintaining compatibility with all the changes in your environment takes work. That being said, please take a look at the latest firmware available for your TRITON RAID system.
The easiest way to upgrade is to download the firmware files from our support web site and upload them to your TRITON array via the web interface. This should be done during your maintenance schedule as a restart of the RAID system will be required (since it is single controller). |
Help!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 
When you need support, you need it now and we understand that. Fortunately we're large enough to give you the support you need but we're also small enough to really care.
Getting hold of support is simple.
Telephone: 800-550-3005 ext. 2 (U.S & Canada) or 619-415-2000 ext. 2
For products other than SurfRAID TRITON you will most likely contact the manufacturer, especially if you have purchased an on-site or 7x24 support agreement. We're always happy to get involved if you get stuck and need our assistance though. Just let us know. |
| Help us to help you
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~  As you probably know, all SurfRAID TRITON RAID systems come with Next Business Day Advance Replacement for the 1st year. This covers the replacement of any or all items in your RAID system from a simple disk drive or power supply to replacing the entire array if necessary, next business day (2 days worst case depending on shipping cutoff times or if you are outside the lower 48 states). XSWAP, as we call it, also includes expedited freight service to you as well.
Most clients upgrade their service level to 3 years when purchasing their array, since it costs less to do this up front. Up to 5 years is available at initial purchase but we offer support for most models for much longer than 5 years.
We appreciate you renewing your maintenance because it allows our engineers to help you the best way they possibly can when you need it. They can send you whatever you need without hassles, no additional costs, no delays, getting you back up and running as quickly as possible. This makes them look good and makes you look good.
So if you plan to keep your SurfRAID TRITON in production (or any other equipment for that matter), please consider keeping it covered under maintenance when you're notified of it's expiration, that way we can help you when you need it. Thanks. |
