Wisconsin Public Relations The Dean Group
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Top Concerns in a PR Crisis
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Maintaining Momentum in a Downturn Economy
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Forced to cut marketing and PR staff?  Don't lose momentum!  Slashing marketing and public relations efforts in a downturn economy can be a surefire way of reducing sales. But reduced budgets and staffing levels need not end all progress, or projects. Many organizations are finding they can get the same jobs done - better and at lower cost -  through small outside firms and independent consultants (free-lancers). With high skill sets and low overhead, these firms attract large and small clients who recognize their value and expertise.

Marketing doesn't always mean advertising. Some of the best marketing results are obtained through skilled public relations practitioners who can help raise awareness of organizations, their products and services, using a variety of tools and tactics to reach your intended audience.

Strategic planning to raise awareness of your organization is the key, whether your needs are for a single project or a long-term campaign. Partner with your public relations firm. You provide the knowledge about your organization and objectives, and let them recommend tools and tactics to get the job done. Together, you determine strategy, establish a plan, execute and succeed.
 
Top 12 Concerns in a PR Crisis - Part 2
Public Relations by The Dean Group - The Media is Not the Enemy! Investigate publicly. In a severe situation it may be necessary to conduct internal and external investigations to prevent the appearance of a cover up or other impropriety. Hire independent, outside experts and provide them carte blanche to conduct their investigations. Announce this publicly and pledge to reveal the outcome of these investigations.

Control the story. You can run but you can't hide. The best defense is a good offense. You can control the story by taking control, putting the story out in public yourself and inviting the media to return for regularly scheduled updates from - you.

Control the message. A single spokesperson and lots of team organization is needed to ensure a consistent message across all communication fronts.

Don't delegate leadership and visibility. Senior management must be out in front for credibility.

Plan for your crisis. Only two types of organizations exist in today's world. Those that have a crisis communication plan and those that wish they had one. Sooner or later something will hit the fan. The biggest mistake is in thinking "It can't happen here."  Consult with an outside public relations expert with practical media experience and an understanding of crisis situations.

Purchase "goodwill capital." Organizations that have a good public image to start with are less prone to damage when crisis strikes. That image - "good will capital" - is "purchased" through a comprehensive public relations plan, developed over time and regularly maintained.

Dennis Dean is an Emmy-winning former journalist and public relations consultant with The Dean Group. He may be reached at [email protected]
For a complete copy of any article, email: [email protected]
Dennis Dean is an Emmy-winning journalist, public relations consultant and media trainer.
He can be reached at [email protected] or 262-238-8740.