Customer Quotes
"Everything went great! Thanks for all your help with the arrangements and for making it so easy! The driver was delightful and the ride was smooth....what more could anyone ask! Oh, and most importantly, he was on time!Thanks Again! We will definitely call again!"-Bev
"Excellent driver, vehicle was spotless inside and out, very professional. We really enjoyed the ride. Great service!"-Bill |
|
Executive Chauffeuring was excited to again receive the Better Business Bureau's Complaint Free Award for 2009! This certificate represents Executive Chauffeuring's stellar customer service! Thanks to everyone for making it happen!
|
|
EC After Hours
We offer much more than transportation to and from the airports! Are you planning a night on the town? Be safe, ride in style-don't drink and drive! Let Executive Chauffeuring provide your travel needs!
**Call and mention EC After Hours or promo code EC17609 to receive a 20% discount on Charters booked for Sunday thru Thursday (6pm-3am)**
|
|
Joke of the Month
YOU KNOW YOU'RE ADDICTED TO THE INTERNET WHEN...
-Your bookmarks takes 15 minutes to scroll from top to bottom.
-You step out of your room and realize that your parents have moved and you don't have a clue when it happened.
-All of your friends have an @ in their names.
-You've already visited all the links at Yahoo and you're halfway through Excite.
-You check your mail. It says "no new messages." So you check it again.
-Your phone bill is delivered in a box.
-You wake up at 3 a.m. to go to the bathroom and stop and check your e-mail on the way back to bed.
-You forget what year it is.
-You begin to wonder how on earth your service provider is allowed to call 200 hours per month "unlimited." | |
Valentine's Day is coming up soon-have you made your plans? Celebrate with your special someone this Sunday, February 14. Ride in style by having Executive Chauffeuring provide your transportation, whether you are going out for lunch, dinner or spending a night on the town. We have a vehicle to meet your every need. Nothing says romance more uniquely than enjoying one of our luxury limousines!
|
|
Make A Wish
For several years, Luis Vargas' daughter, Natalia, has been battling leukemia. Luis is one of Executive Chauffeuring's exceptional dispatchers. The Make a Wish Foundation has been involved with the family for some time, to help cheer up a frail little girl and make her wishes come true! When the Vargas family was invited to Disneyworld, Make a Wish, of course, included a limousine pick-up and return. EC was only too happy to be the company that donated its transportation services! Pictured are Sabrina (wife and mother), Natalia and Luis Vargas. The family is happy to report that little Natalia is doing extremely well! Special wishes to all. |
Chicago Trolley
Executive Chauffeuring is pleased to announce its new partnership with Chicago Trolley & Double Decker Co. Chicago Trolley is a 16-year company with a solid reputation in the Chicagoland area. It has earned two Chicago Visitor's Choice Awards-Chicago's Best Tours and Transportation and one for Best Service! These unique vehicles are perfect for tours, group shuttle service, weddings, special charters and much more! Call EC today to reserve your trolley of choice!
|
|
New "A Level" Drivers!
 Congratulations to Greg Williams (#13, top photo) and Raza Nasir (#14, bottom) on their promotions to "A Level" Drivers. Twice a year, Executive Chauffeuring's dispatchers and customers (through direct feedback) vote on the drivers that are "the best of the best." Superb customer service, attention to every detail (including their vehicle), professionalism and other details are all taken into account.
 All of EC's drivers go through drug screening, criminal background checks (through the FBI) and have Motor Vehicle Reports reviewed for driver safety records. We also require drivers to undergo intensive classroom and on-the-road training, incorporating navigation and our high-level customer service standards.
|
|
Airport Procedures
The newsletter gives us an opportunity to convey information to our customers from survey feedback, comments and suggestions. A key area is airport pickup procedures. The Chicago O'Hare International Airport can be a confusing place, especially when you're a first time-traveler. Upon arrival at the airport, please call us from the baggage claim level after picking up your luggage. The EC customer service agent will give you a license plate number (3-4 digits long), description of vehicle type and direct you to the exact door, giving you an approximate time of vehicle arrival (ave. 10-12 minutes). The vehicle is immediately dispatched to the terminal from the limousine staging area. In heavy volume times, it can take from 15-30 minutes once the car is sent out to the terminals. EC will do its best to give the most accurate estimated time of arrival (ETA) and ask for your cell number to notify you when the vehicle arrives at your terminal.
The City of Chicago has designated specific exits as "pickup doors" (from the baggage-claim area) for livery vehicles. There has been some confusion on door assignment due to construction at the terminals. During construction times, some doors have changed and/or permanently closed. EC will try to keep you updated as we receive information from the Manager of Landside Operations at O'Hare Airport.
Possible problem scenarios occur when customers:
· call for a vehicle from the plane
· call before picking up luggage
· call while walking through the terminal.
Once the vehicle is dispatched to pick you up, it cannot circle or wait at the terminal, as O'Hare's ground security has a no-wait policy. If your vehicle is asked to move, it will have to go back to the staging area, adding about 15-25 extra minutes for pickups.
Flight arrival times are tracked with our integrated flight-tracking system. Once you arrive and find there is a delay with your luggage pickup, please call our office to give us an update. Passengers only need to call if their flight has been cancelled or diverted.
If you have any questions regarding this information, please call one of our customer service agents at 800-750-0800. | |
Contact Us
Please contact us with all of your ground transportation needs.
Contact us at: 847-537-7988
or
Toll-free 800-750-0800
or
Check us out on the web at: ExecutiveChauffeuring.com
(You can now make reservations online!)
| |
|
|
|
