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In This Issue
CREATING CUSTOMER LOYALTY IN ONE SENTENCE
SPEAKING LOUD AND CLEAR IN PRINT
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Sept 28, 2007 Issue: # Month/Year
Big News!
 
My husband, Steve, and I are excitedly awaiting the arrival of our first child! It's a boy and he's due on November 9.
 
I'll be on maternity leave from Nov. 1 to Feb. 1, but won't be completely out of touch. If you need anything, just send an email and I'll get back to you as soon as I can.  If I can't help, I know some great writers who can and will be happy to introduce you.
 
Best--
Irene
CREATING CUSTOMER LOYALTY
IN ONE SENTENCE

What makes your offering unique?

 

Hopefully this question isn't too hard for you to answer. If it is, you've got a great opportunity to increase the volume on your message and reach more of your target market.

 

Putting a stake in the ground by saying in one sentence "this is what we do, who we do it for and why we're different" is the key to getting through to prospects. It differentiates your company-and differences are memorable and create loyalty.

 

Starbucks vs. Dunkin' Donuts

For example, there's the take-out coffee market. Starbucks is where you take the time to indulge in a $4 caramel latte, while Dunkin' Donuts is affordable and fast. Starbucks targets connoisseurs. Dunkin' Donuts targets busy consumers with busy lives.

 

Think about the different environments they create in their stores and you can see how their different positions appeal to completely different markets. That contrast is key. Starbucks and Dunkin' Donuts each create loyalty with people in a particular market segment by giving them something different to identify with.

 

Writing your positioning statement

Your positioning statement is one- to two-sentences and answers these questions:

            (1) Who your target market is

            (2) What your company does for that market

            (3) The unique benefit of that offering

 

Let's use Dunkin' Donuts as an example:

 

(1) For coffee-lovers on the go, Dunkin Donuts offers (2) America's favorite coffee and donuts, quickly and affordably (3) so they can get the fuel they need and get going with their day.

 

Try it for your own company. It takes some time to get it right, but once you have a solid positioning statement, you've got a great foundation for all your marketing infrastructure-website, brochures, ads, direct mail, etc.

 

 
SPEAKING LOUD AND CLEAR IN PRINT
 

Ever write a sales letter or proposal that you just don't feel gets across your offering's true value? 

 

It's a lot easier for most of us to explain benefits in person, but there's no way around it-with some audiences you've got to be able to say it in print or on email.

 

Talk to a good friend.

 

Try writing like you speak. Imagine you're explaining how great your service or product is to a good friend.

 

Just get it all down on the screen. Don't slow down to worry about grammar or punctuation or any of those rules your high school English teacher paralyzed you with. Just "say" it.

 

Keep going until you've said it all. Then, if you have time, save it and re-read it a day later. Then you can go through and do a little tinkering.

 

Correct the glaring errors, but remember that when it comes to business writing, short, active, punchy, and understandable trumps grammar.  A second pair of eyes can help make sure what you've written makes sense.

 

Abolish bland corporate speak!

 

The other advantage to writing like you're speaking to a friend, is that it's easier to avoid the brain-numbing corporate speak that a reader can't help but tune out. Once she's tuned out, she's moved on. Your email's deleted, the sales letter's tossed.

 

You've tuned out yourself when you've seen this language in other company's collateral. It seems like everybody offers a "flexible solution for taking your business to the next level." This kind of language is so vague and overused that it doesn't mean anything anymore.

 

The more specific and concrete you can be, the more likely your document will be read. Here's an example: "Business owners come to us when they've reached a revenue plateau. We help them grow from a $1 million to a $10 million company."

 

Writing will be a little easier-and a lot more effective-if you try these two tricks the next time you need to speak powerfully in print.

 

Can we help with your marketing collateral projects? Give a call 404-260-4514, or send an email info@impactcopywriting.com.
 
Would love to talk with you about your marketing goals and how we can help.
 
Best--
 
Irene Pierce Hatchett
Impact Copywriting