Networking is a term that didn't exist
(academically) until almost 40 years ago. It's a word uttered in and
around the business world every day, yet is unclear to most as to how
it actually works. Still, it's a fundamental tool to the success of any
business.
By definition, the term networking is the development
and maintenance of mutually valuable relationships. It's not
schmoozing; it's not just handing out business cards, selling,
marketing or small talk. Those activities are part of networking, but
unfortunately, many people's misunderstanding of the term causes them
network ineffectively.
The following are The 7 Habits of Highly
Horrible Networkers™, and they can stand in the in your way of
developing mutually valuable relationships. So, next time you attend
your Chamber or Association meeting, keep these ideas in mind so you
can offer the most value to your fellow networkers.
Habit #1: Attitude
Much like the development of any skill, networking begins with
attitude. Unfortunately, Highly Horrible Networkers have the wrong
attitude. If you've ever attended a networking function before, perhaps
you've encountered businesspeople who act in the following ways:
The
hard sell - they believe networking is about one thing and one thing
only: selling products and services to everyone in the room.Business
only - they're not there to make friends. They're not there to have
fun. And they're certainly not interested in developing mutually
valuable relationships.It's all about me - they don't take the
time to help and share with others, but rather focus on their own
needs. In other words, they can't spell "N-E-T-W-O-R-K-I-N-G" without
"I."Attitude is fundamental to effective networking. In fact, it's the most important habit to understand.
Habit #2: Dig Your Well WHEN You're Thirsty
One of my favorite networking books is called Dig Your Well Before
You're Thirsty, by Harvey McKay. It's probably the most well known text
on this subject. The key to McKay's work is making your friends,
establishing contacts and developing relationships - before you need
them. Getting what you want by helping others get what they want first.
Enter the Highly Horrible Networkers, who only network because:
a) They need new customers
b) They have a new product or service to sell
c) Their boss forced them to do so
Take my friend
Lawrence, for example. He's quite successful in the insurance business;
however he recently approached me about using networking to obtain some
hot leads.
"My numbers are down. My boss is on my back. I gotta get out there and start networking...or else! What do you suggest?"
"Networking
takes time," I explained, "and you can't expect to come into loads of
business or dozens of potential clients without developing the
relationships first."
As you already learned, networking is the
development and maintenance of mutually valuable relationships...over
time. If you try to dig your well WHEN you're thirsty, you may never
find a drink.
Habit #3: Dealin' the Deck
Habit #3 is a dangerous one, and it happens all the time. Have you
ever seen people distribute 173 of their business cards during the
first 5 minutes of the event? They move as quickly as possible from one
person to the next. They don't make eye contact, they don't ask to
exchange cards - they just deal them out.
"Here's my card, call me if you need a designer! See ya later."
"But...I...never even got your name!" you muse.
This
is guaranteed to make people feel puny and insignificant. Notice these
Highly Horrible Networkers don't spend time actually meeting and
establishing rapport with new people; but rather concentrate on giving
out as many cards as possible. It's quantity over quality, right?
Wrong.
Dealin'
the Deck is one of the most common networking pet peeves. Whenever I
give my program The Habits of Highly Horrible Networkers™, I walk out
into the audience for a quick demonstration of this habit. I grab a
stack of business cards and quickly jump from table to table tossing
out dozens of them without as much looking at the audience members I'm
handing them to.
Unfortunately during one speech, it backfired.
Literally.
Last
year, I was demonstrating Highly Horrible Habit #3 when speaking at a
local business meeting. While hopping from table to table as dozens of
cards flew through the air and into people's laps and salads, someone
yelled out, "Oh my God!"
I stopped dead in my tracks. I looked back at the head table and noticed that one of my cards landed in the centerpiece...
...which was a candle!
MY BUSINESS CARD WAS ON FIRE!!
I
threw down the microphone, lunged at the table and snatched the burning
business card from the candle! As I toppled over the chair in front of
me I yelled something to the effect of "Oh my God!" shook the flames
off my half burnt card and regained my balance to a roaring
applause/laughter from the audience.
"And...uh...this just goes to
show you ladies and gentleman," I fumbled, "When you deal the deck of
business cards without eye contact or consideration...uh...people may as
well set them on fire - because they're not going to read them anyway!"
Whew! Nice save, huh? Yeah well, that client did NOT invite me back the following year.
Habit #4: Unprofessional Information
It's remarkable how often some business cards will contain
unprofessional information. Have you ever received someone's card with
one of those ambiguous, offensive and questionable email addresses with
AOL, Hotmail or Yahoo? Not only are those email servers frustrating and
ineffective for business communication, but just imagine how it looks
when someone has to send business emails to:
HotLips98@aol.com
KaylasMommyRules@yahoo.com
Isellcars2U@hotmail.com I
have nothing against AOL, Hotmail or Yahoo. But if possible, always
send and receive emails using the address of your organization's
website, i.e., scott@hellomynameisscott.com.
If you must use free servers like MSN, SBC and the like, choose a
simple username that doesn't question your professionalism, i.e., jackgateman@yahoo.com.
Habit #4: Sit with the Wrong Company
I'll never forget my first Chamber meeting. One afternoon I sat
down with 6 other local businesspeople for our monthly networking
lunch. Naturally, the first thing I did was look at everyone's
nametags. (Not only to learn their names but to examine the
effectiveness of their nametags' design and placement.)
But these
were the nametags I saw: ADM Financial, ADM Financial, ADM Financial,
ADM Financial, ADM Financial, ADM Financial, Scott. (Company name
changed to protect the victims.)
Highly Horrible networkers not
only attend meetings with their friends and/or coworkers, but they talk
and sit with them the entire time! These are people with whom they've
worked 5 days a week, 8 hours a day for the past 3 years! This is not a
good technique to maximize your company's visibility.
This habit
creates an elitist, unfriendly attitude. And think how uncomfortable
this makes the one or two people sitting at the table who don't work
for that company! It's unfair to them because they're unable to meet a
diverse group of people with whom to develop mutually valuable
relationships! Remember: If you're sitting with YOUR company - you're
sitting with the WRONG company.
Habit #6: Small Talk is for Suckers
Highly Horrible Networkers forget about the small talk. It's a
waste of their time. They don't ask or answer about "New and exciting
things happening at work" or "How Thanksgiving was," they simply jump
right into (what they believe to be) the most important part of the
discussion: selling 17 of their products before the salad arrives.
Has
this ever happened to you? For example, has someone ever introduced
themselves, breezed right through the conversation and flat out asked
you for a referral?
Refer you? I don't even know you!
Reciprocating
self-disclosure is the most effective way to build rapport and
ultimately develop trust. The people you want to do business with are
those with whom you have built that rapport and trust. So, small talk
is not for suckers. Debra Fine, author of The Fine Art of Small Talk
put it best when she said: "Small talk is the biggest talk we do."
Habit #7: Limitations
Finally, Highly Horrible Networkers believe there is only one
specific time and place for networking. It's called "A Room with A Sign
Posted Outside That Says So." In other words, they only network when
someone forces them to. They don't believe networking opportunities in
places like elevators, busses, supermarkets or parks.
That's it? A measly half hour for networking? Doesn't give you much time, does it?
The
truth about networking is that it can happen anytime, anywhere. There
is a time and a place for networking - it's called ANY time, and ANY
place.