When Dr. Jennifer Thomas and I wrote the book, The Five Languages of Apology, we asked the question, "What do you expect in an apology?"
Repeatedly we heard statements like the following:
"Show me that you are willing to change."
"I expect the person to find a way to keep it from happening again."
"I want them to have a plan for improvement."
When someone apologizes, in our minds we're asking, "Are they sincere?"
For some people, if you don't express the intent to change they will question your sincerity. Repentance is one of the five languages of apology. For some, it is their primary language.
So, if you want to make a sincere apology don't forget to share your plan for changing your behavior.
How will things be different in the future?
Article written by Dr. Gary Chapman. Based on the book, The Five Languages of Apology by Dr. Gary Chapman and Dr. Jennifer Thomas. Published by Moody Publishing, copyright 2008
For a complete listing of Dr. Chapman's books and resources,click here.