"Jackson-Madison County General Hospital, like many other health care facilities, is transitioning between a paper-based medical record and a fully integrated and true electronic medical record.  While the patient is in-house, the medical record at JMCGH is considered a hybrid record, being that some documentation is electronic but most documentation is still recorded upon paper documents.  Upon discharge, the paper medical record is picked up and brought to the Health Information Management Department to undergo a document imaging process, whereas the paper-based documentation comes together with the electronic documentation for continued medical care, continued facility workflow, permanent retention, and information retrieval and release.  The labor-intensive operation of a traditional terminal digit-based file room for the temporary retention of the paper medical records post-imaging was no longer needed, and the accountability and tracking of the paper medical record while in the HIM Department was a series of localized and manual processes."

    "Although the HIM Department of JMCGH had many manual processes that were in place to monitor and record the receipt, the tracking after receipt, the temporary retention, and the destruction of hundreds of paper medical records daily, Infolinx Web now gives us the ability to effectively and efficiently track the physical paper medical record throughout its life cycle.  Infolinx allows us to know what records are available for us to pick up or expect to receive into the department, which was previously a manual process subject to human error.  Infolinx interfaces with our facilities ADT (Admission, Discharge, and Transfer) information system to automatically and electronically identify which patients and where patients have been discharged to pick up or track down their medical records.  With the document imaging staff being located in numerous locations across the campus, Infolinx gives us the knowledge of where any given chart is at any given time.  This is also beneficial when specific records are needed while undergoing the multi-step process of document imaging.  Prior to Infolinx, finding one paper medical record amongst hundreds of paper medical records was like trying to find a needle in a stack of needles.  Upon completion of the imaging of the chart, the HIM Department retains the paper medical record for a temporary amount of time.  Infolinx gave us a quick and easy way to locate any specific chart in our file room without having to go back to using labor-intensive filing methods that have been previously implemented.  When the temporary retention time has lapsed, Infolinx gives us the ability to quickly identify the records and the location of those records that we can destroy.  We then have instant accountability of every medical record that has been destroyed or can be destroyed."

     "The project manager, software engineers, and other technical support personnel with Infolinx made the system development life cycle a smooth process.  The transition between the initiation, analysis, design, and implementation phases of the Infolinx project at JMCGH proved to be a straightforward and untroublesome endeavor.  Our on-the-fly requests for customizations or other software demands were met with straight, timely, and thoroughly explained responses.  The site visits and having both the project manager and a software engineer on-site for training and implementation at go-live greatly assisted to the success of the project.  On-going support from Infolinx is prompt and easy to acquire, especially using the instant online support sessions.  Unlike other projects that I have been involved with, now that the system has been implemented, I do not feel abandoned by the staff at Infolinx.  It has truly been a refreshing change and a joy to work with the staff at Infolinx System Solutions."