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Issue: #14
January - 2011
TLM Building
Sales Department 
Toyota Forklifts - World's Leader Nine Years Running
First Again ToyotaFor the 9th year in a row, Toyota Material Handling has sold more forklifts than any other brand in the world.  This is quite a remarkable feat.  Staying on top has historically been a problem for the few manufactures who achieve it, regardless of their industry.

We believe the highest quality products, coupled with the latest technology, make this possible.  The commitment to excellence at Toyota is second to none.  This is also true at our dealership.  Please call 763-425-9066 or click www.toyotaequipment.com  to learn more about Toyota-Lift of Minnesota and Toyota forklifts. We would also like to hear from you if you have suggestions to improve our value to you our customer.
 
American Warehouse Systems 
A Mezzanine Installed Through Your Office While You Work!
Wisc JobRecently American Warehouse Systems completed a rather complex mezzanine project for one of our clients.  F&M Plastics in Osceola, WI called on American Warehouse Systems because they needed additional storage space in their factory's warehouse.  This in and of itself is a straight forward task.  The spin?  They wanted us to design and install a mezzanine system over an existing office area including a large break room and some bathrooms. This project presented a welcomed challenge for our design and application engineers.

Unlike many of the mezzanines systems we design and install over existing in-plant offices we were not able to simply span the structure with mezzanine columns.  In this particular application, it was necessary to set some of the mezzanine columns inside the interior rooms.  Our design specialists had to complete a complex site survey to determine the exact location of the columns within the existing structure. Once the mezzanine components were fabricated and delivered to the site, our installation crew began the not so simple task of setting the columns into the existing structure while constructing the rest of the mezzanine system above.  Because the various mechanicals (fire suppression, HVAC  etc) were originally mounted to the factory ceiling and fed down through the area where the new mezzanine was installed, they had to now be mounted to the under structure of the mezzanine deck. In addition to everything else; this was a very active area within the facility and the AWS installation crew worked with the F & M Plastics site manager to have the crew work off hours so as not to interfere with the client's work schedule.

Wisc Job2This project is exactly the challenge we love to accept at American Warehouse System.  The simple projects are great most of the time but sometimes we all need a challenge to inspire us and move us forward.  American Warehouse Systems rose to the challenge and created an extremely valuable storage area out of  previously wasted space in this factory setting.

If you have need of additional storage space in your facility and you think maybe you don't have enough room, call us, we might find some room for you.  If you would like to contact us please visit our Contact Page.
Rental Department 
Equipment Solutions To Fit Your Needs
7FBU25The rental department has ordered numerous new lifts to replace some of the older rental equipment including some five thousand pound electric pneumatics. One recent example of their use would include a call from a seed corn dealer in greater Minnesota looking to rent a five thousand pound electric for about six months. With 7-Series electrics in our fleet we got him in the right truck for his application.

We're stocked with a multitude of equipment types, ready with prompt delivery and as always we have the best rates. You can rent a truck from almost anywhere, but you can only rent a Toyota and it's dependability from TLM.
Service Department 
Gaining From Our Mistakes
Tech and ClipboardLate last year we touched on technician "lost billing". A term used when labor and parts expended are deemed unbillable to the customer for any number of reasons but generally it circles around the work wasn't required.

"Wasn't required" being only defined in hind sight, and that is where there is always room for contentious discussion.

Most lost billed time will occur in the field. The tech is required to walk up to a lift truck, diagnose and repair the truck in about three hours on average. This isn't much of a task on a great number of repairs when the issue is tangible when something has been broken, or has otherwise failed in a measurable way. The repairs difficulty however can be compounded when the problem is intermittent or related to a specific set of circumstances that are not easily duplicated.

Read More
Parts Department 
The Parts Professional
Carte BlanceStill more reading this weekend had me come across some material passed onto us [so this is secret inside stuff] from Al Eades Parts Training Specialists from Toyota Material Handling. It struck me as material that hits near the heart of our staff. A staff that works very hard at delivering the best customer service at all times, often to a point where it draws notice.

This is the piece penned by Al, thank you sir.

This month's article was passed on to me from Counterman Magazine, the June 2010 edition written by Gerald Wheelus. Even though it has an automotive tone to it, I believe it will hit home with all of us TMHU Parts Professionals.

Read More
About Us

Toyota Lift of Minnesota has been serving its customers and the industry for over 32 years. Our mission is to improve your productivity and bottom line through better products, services and customer service personnel.

Toyota-Lift of Minnesota
8601 Xylon Court North
Minneapolis, Minnesota 55445
Phone 763-425-9066 Toll Free 800-523-0611

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Save 10%
Do you have an existing quote service, parts or rental quote from TLM?. Call us with the code 02152011JOS and we'll take ten percent off the amount you were originally quoted [limited to parts, labor, or rental fees and cannot be used in conjuction with other specials or discounts].

Take advantage of this now, we genuinely appreciate your business and look forward to working with you in the future.

Coupon can be used on only one quote thank you, and cannot be used along with any other offer extended or work/sale previously billed.
 
Offer Expires: February 14th 2011
In This Issue
Sales - Toyota #1
AW Systems - While You Work
Rentals - Solutions
Service - Learning
Parts - The Professional
Warehouse Supply Catalog
AW Systems Highlight
Factory Links
Quick Links
 
AWS Catalog
On Line Catalog:

Great Source For Warehouse Supplies
Toyota Lift of Minnesota and American Warehouse Systems offer you an easy way to shop for all your associated needs. Follow the link below and see for yourself. From lockers to storage bins, we have it all.
 
Catalog
AWS Logo
Visit American Warehouse Systems Website 
Toyota Lift of Minnesota is very proud of its AWS division. Serving customers locally and around the globe. AWS is a Federal Government GSA Contractor. Click here to visit their website.
Safety catalog
On Line Catalog:

Great Source For All Things Forklift
Yet another catalog that brings it all together for you is our "Everything Around the Lift Truck" catalog. Click the link below to review or download it. Call 763-315-9288 for more information or to order!
 
Catalog
OSHA signs
Forklift Safety Campaign Continues
With the year coming to a close we are still working diligently to visit even more customers. We have laminated forklift safety posters and daily operator checklists for you. Don't miss the chance for this free inspection!
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Toyota Lift of Minnesota's Blog
Updated almost daily with material handling, warehouse and safety tips. We're working to put good information in small bites out to our readers.
 
We are also on Twitter
@ToyotaEquipment
Factory
OEM Links
Toyota Forklift
Taylor-Dunn
Aichi Equipment
Flexi Lift
JLG
Crown Battery
Enersys Battery
Kesmac TMF