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| Sales Department
Your Input Is Critical
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The voice of the consumer rings the loudest in board rooms across the  country. As our business leaders struggle for fixes for the balance sheets for their respective companies, they must focus on what it is their customers want. This will be especially true for me when I participate in a study for Toyota Industrial Equipment next week. I will be asked what is most important to the continued success of our dealership. I will be questioned on what our customers value the most. Is it a low purchase price? Is it the highest quality of equipment? Are the latest ergonomic features driving the sale? Is safety or fuel efficiency in the forefront of the minds of forklift purchasers? I believe all of these factors are important. My 20 year journey in the lift truck business has introduced me to all different theories on what is important to customers. The best way to serve the customer is to ask them what is important. This two way communication cannot happen in reverse auctions, for sale bulletin boards, or online quote request forms. Please make a point of developing a rapport with all your suppliers. Allowing them to truly understand your needs and requirements is best for all parties. A good deal is defined as being beneficial to both parties. Please do not let a single factor cause you to make a hasty decision when it comes time for capital equipment or other large purchases. |
| Rental Department
Responsibilities with rentals
|  The rental managers I know and have known take a personal interest in their equipment, and fitting that equipment to your needs. Their knowledge of lift trucks, the units they have in their fleet and the availability of those units allow us and other lift truck companies around town to render the best rental service possible. These folks work hard insuring that the equipment you receive does the job you need.
There are other companies that rent forklifts, but their knowledge base is asked to range from garden equipment to tools. When you need a machine that will have the best possible impact on your productivity, stay with the specialists and stay with Toyota.
Here is a piece from Peggy Breeden at Kenco Toyota Lift telling her story at Kenco. Another nice insight into a lift truck dealership, with thanks to Peggy:
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| Service Department
Atlas Forklift: Employee Engagement
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I was going through Toyota's recent "After Market Digest" and came across
this piece by Kevin Sweet of Atlas Lift Truck, a fellow Toyota dealer in Chicago. I wish I could put it as succinctly as Kevin does, but we here at Toyota-Lift of Minnesota believe in everything he says, and practice the same procedure as referenced indirectly several times in our blog. Following is Kevin's article, and I'll use it to prompt me to outline our meetings in a latter post.. Great article Kevin, well said.
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| American Warehouse Systems
Full Service and CAD Capabilities
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| Parts Department
Large Fall Tire Sale!
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Well, we never said there wouldn't be some promotional material in this  newsletter. This is one of those occasions, but it's a notable one. Toyota-Lift of Minnesota along with Solid Deal tires and Toyota are teaming up to bring you some of the best fall prices on lift truck tires. Whether you need them for a single forklift or you want a pallet load, now would be the time to get the job done.
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About Us Toyota Lift of Minnesota has been serving its customers and the industry for over 31 years. Our mission is to improve your productivity and bottom line through better products, services and customer service personnel. Toyota-Lift of Minnesota 8601 Xylon Court North Minneapolis, Minnesota 55445 Phone 763-425-9066 Toll Free 800-523-0611 |
| Save 10% |
Do you have an existing quote service, parts or rental quote from TLM?. Call us with the code 10212010JOS and we'll take ten percent off the amount you were originally quoted [limited to parts, labor, or rental fees and cannot be used in conjuction with other specials or discounts].
Take advantage of this now, we genuinely appreciate your business and look forward to working with you in the future.
Coupon can be used on only one quote thank you, and cannot be used along with any other offer extended or work/sale previously billed.
| | Offer Expires: September 20th 2010 |
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 | Train The Trainer Class
October 26th at TLM
| Control your training costs by bringing it in house, with this training you or your employee will have the tools, information and sense of purpose to train all your operators now and into the future to maintain OSHA compliance.
Info and Registration |
 | On Line Catalog:
Great Source For Warehouse Supplies
| Toyota Lift of Minnesota and American Warehouse Systems offer you an easy way to shop for all your associated needs. Follow the link below and see for yourself. From lockers to storage bins, we have it all.
Catalog |
 | | Visit American Warehouse Systems Website | | Toyota Lift of Minnesota is very proud of its AWS division. Serving customers locally and around the globe. AWS is a Federal Government GSA Contractor. Click here to visit their website. |
 | On Line Catalog:
Great Source For All Things Forklift
| Yet another catalog that brings it all together for you is our "Everything Around the Lift Truck" catalog. Click the link below to review or download it. Call 763-315-9288 for more information or to order!
Catalog |
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| Forklift Safety Campaign Continues |
| We've already inspected hundreds of units, finding most trucks sound, but also finding some with problems requiring some attention. Watch for your CSR call, or call to schedule your appointment.
More |
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| Toyota Lift of Minnesota's Blog |
| Updated almost daily with material handling, warehouse and safety tips. We're working to put good information in small bites out to our readers.
We are also on Twitter
@ToyotaEquipment | |
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drawings for your materials handling system. By using the industry leader AutoCAD software, AWS will document and share project ideas to 
