Even a long time ago we were very good at retaining information. We wrote notes into part manuals, kept up to date phone and contact information, and most of us had a Rolodex chock full of cross references and other bits of vital data.

We became good at this out of our desire to be a service to our customers, and to our service department. I believe that you'll find little difference between any parts department anywhere. Parts folks are just good at retaining and retrieving data that aids them in their part of the lift truck repair process.

The technology today has certainly changed things, but on the whole the skills of a good parts person really haven't become so terribly different. Information is stored in a variety of different manners, and it's become easier to share that information.

From their own desktop computer, a Toyota Lift of Minnesota parts technician has

Parts Network

access to resources such as TMHU's electronic on line parts catalog or EPC [and yes even here we can still "write in" our notes], TMHU's Parts Information System provides information for Parts Managers and associates to access Parts news, bulletins, forms and marketing brochures. TIS also provides information on parts policies/procedures, price updates/changes and direct links to websites for Toyota and StarLift products. We also have our own server where we keep scanned parts and service manuals ready for quick access and faxing. Probably as close to our old Rolodex as it gets, TMHU's on line StarLift catalog has thousands of after market parts and cross reference information. This allows our ASE and Toyota certified technicians to repair any brand of lift truck.

Information is an intangible part of any forklift repair. Part departments everywhere work quietly behind the scenes making sure your unit sees as little downtime as possible. These same people continually embrace new methods and technology that aid them in their work, and in your best interest.

You can contact our parts people via email parts@toyotaequipment.com, or visit any of our part pages and find a link to our parts contact form. 

Most of you know what a mezzanine looks like but have you seen one with a ball transfer floor? What is that? We covered the mezzanine deck with raised steel balls allowing personnel to move the fully loaded pallets without the assistance of a pallet jack.  Lockheed Martin also asked for some roller conveyor to move the pallets from the mezzanine floor to a staging area before loading the cargo planes. Pretty cool!

The Social Security Administration in Lee Summit, Missouri asked for help with an existing catwalk system. They have a multi-level shelving system for record storage that was in desperate need of repairs, so we were hired to repair the walking surface so they are able to access all your necessary records.

Back to the pallet rack... Most customers have what we call "selective rack" in their facilities, but the word pallet rack encompasses a full array of systems for storing pallets.  A soybean processing plant ordered a push back system that allows high density storage of full pallets and easy access to the pallets that didn't included modifications to their forklift. 

 

An electronics distribution center in Minneapolis has been supplied with a simple carton flow system that allows organization of boxes and the ability to find and quickly pick items for shipping. Once a carton is removed the next carton moves into place and the employee can continue picking their orders.  This will improve efficiency in the warehouse and shorten leads times for shipping products to customers.

2009 was very interesting for us and 2010 promises to be even better.

We have created a web page featuring this model. You'll find specifics as well as links to the brochure and model specifications.

 
Web Page

Call us or email Sales for more information.