Often, IT needs are easily and efficiently resolved without the expense of an engineer visiting your premises, as remote support allows most IT systems maintenance to be done by an engineer who can access and support them from an offsite location.
 
Using an internet connection to securely access servers and workstations, common remote support tasks include:

Using a software application with advanced encryption that protects the internet connection and your computer from viruses and other malicious attacks to gain access, an engineer can work on any server or computer as if she were physically there.
 
Remote support is an affordable solution for both ongoing support and handling emergencies, and saves time by allowing regular support to be scheduled at your convenience and emergencies to be addressed in minutes - no more waiting for the IT team to arrive.
 
For many businesses, using remote support as your primary solution is an excellent option. For IT systems that require customized care, remote support can be a great way to take care of system updates and minor problems while improving responsiveness and saving you money

 

Call today or email us for more information.

Every successful business should consider a strategic plan addressing IT if improving business alignment, boosting value and prioritizing IT investment is important.
 
Your IT plan should have a timeline of its own, and be revised as the business changes. It should include distinct activities, monitoring and results.  Consider these guidelines:

Developing your IT strategic plan should be done annually, with each iteration capturing learnings to apply next year.  Expect improved organizational alignment, efficiency - and an improved bottom line.

 

For help developing your plan, please contact us.

If you're considering an outsourced IT solution but are concerned about cost, control or need evidence to support a change, consider the advantages of bringing in a capable managed services partner to handle your needs. 
 
Outsourced solutions frequently cost less - when "hidden costs"  of internal support (recruiting, hiring, training and productivity) are combined with the investments in people, processes, technology, help desk hardware and software, hosting and redundancy, analysis, systems maintenance, upgrading, and enhancement, an outside provider is frequently less expensive
 
Third parties improve efficiency -- While organizations are unique in many ways, technical problems are generally universal. Most support needs stem from standard desktop software, password resets, backups and operating systems issues, allowing outside experts to meet needs on the first request.
 
You retain control - Service agreements provide you control as well as flexibility, as managed service providers have the staff and resources to handle peak volumes stemming from unforeseen circumstances, such as system crashes, viruses or application roll-outs. 
 
Outsourcing can get your IT system into top shape - Continuously trained outside experts can often resolve inefficiencies and issues more quickly than internal resources charged with bettering the system, and can introduce process improvements in many areas, including regulatory standards for compliance.
 
Want to know more?  Contact any EDTS associate about our TRUE Managed Services.  We can help.