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Changes To Our Support Policy Based On New Consumer Law
| |  ACCC Changes Implemented
WHEN consumers take their goods to have them repaired they do not always realise that the goods may contain stored data that could be lost in the repair process.
This is most likely to happen with items such as mobile phones, computers, portable music players, Digital recorders and other similar electronic goods.
The Australian Consumer Law (ACL) Regulations required that from 1 July 2011 "Repair Notices" must be provided by a repairer to a consumer (yes, businesses too) before they accept goods for repair, where: - The goods being repaired are capable of retaining user-generated data; or
- It is the repairer's practice to supply refurbished goods rather than repair defective goods, or to use refurbished parts in the repair of defective goods.
These obligations apply even if goods were purchased prior to 1 July 2011 and whether or not the goods were initially purchased online or as second-hand goods. So after investigations by us, we won't be able to provide Technical support to you until you have received a notice. If you send us an email for support, our response system sends you the notice automatically. 99% of the support we provide is remote. This law applies to that service. Every time we help you, we have to send a notice and this many slow down the process a bit and we hope it won't. We can't help until you have the notice. Under the legislation we have to give customers "Reasonable Time" before we undertake the repair (support). This means that you can still ring for support by all means, but we just can't log in and help, immediately, without us sending the form first. It will slow the process, but with a 50K fine we won't be testing this out...! More information Here This affects all support where we have to access any computer, DVR or any other devices with user generated stored Information. |
In The News For The Wrong Reason!
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Major Fire Closes Site For 5 Days
DACRE St in the industrial suburb of Mitchell, ACT reopened 5 days after the outbreak of one of the largest industrial fires ever seen in the ACT.
A chemical plant caught on fire, some 200 metres away from Capital Self Storage, early on Friday morning the 16th of September, prompting evacuation of the entire commercial area of Mitchell.
The onsite Manager was awoken at 2am on the Friday morning with orders to evacuate immediately. He had no time to grab personal belongings, let alone any other items or company records.
Read more here...
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| AccessEzy On The Phone! | |  Access Important features Remotely
REMOTE users of AccessEzy will now have the capability to open and close gates, along with other functionality with this weeks release of AccessEzy.2.12 The new version works with the latest IP based controllers, the new common method of connection to computers. We have updated the interface and also updated all of our operating manuals to the new version. AccessEzy is one of the few Access systems that works with Windows 7, 32 and 64bit versions. Supporting a wide range of readers and systems, this new version sets the pathway for video integration, whilst allowing for multiple site controls. AccessEzy is in its 10th year of sales and has been widely supported. Its developed and sold in Australia by us and the range of AccessEzy products is also available in NZ and the USA. See our Website for details. |
WebStor - Our Web Site Brand
| |  Web Sites That Work!THERE'S plenty of website developers out there and you might not think of us as Web Developers, but we have been building websites for over 5 years for customers. We have specialist tools to help us create great websites that work and to analyise them to keep them working. A number of our websites rank very highly, in the top 25,000 in Australia. 3 basic plans for websites for Self Storage sites make it easy to choose what site you want. Prices start from a low $1,000 and the average Self Storage web site that we provide is between $3000 to $5,000. Price though means nothing if your website does not work. Our job is to make it visible and if you have us provide SEO/SEM services, keep it on the front page of the search engines. We can help you with web content, photography and video, specific to Self Storage. We can make youtube videos and even TV ads! SEO/SEM is part of the ongoing process to keep your website in front of customers and leading groups like Capital Self Storage and Elite Self Storage, use our SEO/SEM services. For more details, see our WebStor website. |
Are You Being Held Hostage By Your "IT Man"?
| |  Productivity Suffers When PC's Are Old"Stay on XP, it's stable" the IT guy told one of our customers recently. He's the guy you trust: He has been your "IT Man" for ages and he helps you in your other businesses. He is always there to help. So you think.... Is he really helping you? Operating systems have been upgraded twice since Windows XP came out 10 years ago. Some IT guys deliberately keep old systems running so they can make more money out of service visits. Fact! They don't like change so you don't get anything changed and he keeps your old PC's running; a visit here and visit there and all is OK.... Read on... |
| Good Security Design comes with Planning | |  Security Needs To Be Thought Out Long Before You Open.
HOW MUCH DOES SECURITY cost? is a common question by new site operators.
With little or no experience in Self Storage newcomers can be excused for not knowing what's needed to secure a Self Storage site.
An increasing trend though is for some to build a second or third site or stage, send out a plan and ask for a quote on "Security."
It's just not that simple anymore. Some security suppliers to Self Storage are not qualified to advise on security. Advisers must be Licenced. Ask for a Licence Number.
Handing over a plan without a clear specification of what's needed and what is expected is almost impossible to quote on.
Do you want the $300 Keypad or the $3000 one? Which one is actually needed, which one is adequate?
How long do you need to retain CCTV images for?
These are just 2 out of many questions that need answers on security upgrades or designs.
We can design additions and new access control systems for new sites and existing sites. We do charge to design these important systems and provide a 'Scope of Works" document of which can then be used to accept quotations. It can take many hours to decipher plans and work out where cameras need to go, equipment needed and specifications researched.
We are Licenced security Advisers and installers. Remember only to use Licenced security personnel. It's the law. Many of the systems designed by us are still working as good today as they were 10 years ago. Good design saves money in the long run.
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| SEO/SEM What The....! | | 
You Have Lost Me, What's this all About?
SEO/SEM, what does it all mean? Hey, we all used the Yellow Pages once upon a time to find something. Now we need Google, Facebook and more. We make sense of it here!
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