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Submitting a Trouble Ticket with DocUnited
As we grow it is becoming imperative that our customers get the best service. In order to do that we are asking our customers to use our online system for any issues you are having with Laserfiche or any questions you may have. It is a virtually painless process.
- If you have an IT/IS department, please contact them first. They need to be involved to insure there isn't anything else going on with your computer, the network, etc.
- Go online to www.docunited.com and click on submit an issue. Just fill in the blanks and send report. If you click on this link http://docunited.com/Downloads/TroubleTicket.pdf there are detailed instructions with screenshots.
- Once you have sent your report, an email goes out to every employee at DocUnited. The first available person will contact you.
Also if you have any questions about functionality, please fill out a trouble ticket with your question. Submit it the same way and again the first available person will contact you. |
Quick Fields 8
Quick Fields 8 will contain many new and enhanced features, many of which were suggested by VARs and users. Below is an overview of what's new in Quick Fields 8.
NOTE: Since this is a preview, the details and appearances of certain elements may change between now and the final release. Some features may be available in the standard Quick Fields package, and some may require add-ons.
New and Improved Features include:
- New stages of processing to improve the efficiency of sessions. You can now apply processes to all documents in the session before classification. You can also save time during the session by performing time-consuming processes upon storage in Laserfiche.
- Scan source toolbar.
- Laserfiche Capture Engine enhancements, including the option to use Laserfiche search syntax to retrieve documents. Multiple zones within a single Zone OCR or barcode process.
- New annotations, including Laserfiche annotations and the ability to use Pattern Matching to automate annotations such as redactions.
- More customizable interface.
- Default settings for unidentified documents.
- Fields independent from templates, as in Laserfiche 8.
- Templates and fields can be customized for the Quick Fields session without altering them in Laserfiche.
- PDF viewer.
- Processes for working with extracted text.
- Thumbnail Pane.
- More detailed process results pane.
- Support for tag comments.
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Webinars
Please check our website for upcoming Webinars. In April we have a special session with Urban Crossroads Inc. Beth will be showing us how GeoDocs intergrates with Laserfiche. It will be a great Webinar!
This will be conducted over Ilinc. If you having not used Ilinc go to http://docunited.ilinc.com and then you will click on the join button on Linda's Open Session. Email me with any questions. If you have problems and I can walk you through the steps.
Any ideas or something you would like to see as a webinar, email me at lrussell@docunited.com.
To Register for a Webinar, please go to www.docunited.com, at the top there is a tab for Webinars. Click on the Webinars tab to register for the Webinar(s) you would like to attend. |
