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Customer Spotlight - IBM Techline
Click to Chat with Queue Manager for Sametime
 IBM Techline provides pre-sales technical support to both IBM and IBM Business Partner sales teams. IBM Techline wanted to take their service to the next level and add improved click to chat capabilities as a way for IBM employees, anywhere in the world, to access technical sales support.
The benefits of Instant Queue Manager were felt immediately. Once a chat session is established, a service request is automatically generated and linked into the call management system. This saves specialists time and provides an accurate record of all chat requests initiated by IBM users.
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Improving the Sametime Connect Web API (a bit) with a dash of jQuery
Previously, we had discussed using some of the features built in to the Sametime SDK/Connect Web API to check the presence of a user, or in our case a queue, before initiating a conversation through an internal portal page. We checked the users presence before starting a conversation because we found, in some cases, that the Sametime web API wouldn't be able to tell if a user was online or not, and an attempt to launch a Sametime conversation to that user (or queue) would invariably fail, so we needed to launch our web client in these cases.
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Celebrating 10 years in an instant!
 2012 has been a busy year so far...so busy, we almost forgot our 10 year anniversary! We mark our success by our customers' successes and we are proud to have so many strong and lasting relationships.
We look forward to working with you for another 10!
@teaminstant |
