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Customer Spotlight - Integrys 
Corporate IM Search and Discovery with Lync 2010

At Integrys, Microsoft Unified Communications is heavily integrated into everyday work lives from trading natural gas and electricity to scheduling board meetings. 

Natively, Microsoft did not provide a viable option for viewing archived messages. Instant Archive Viewer not only provides a fully functional solution, but it does so in a way that was easy enough to deploy without any training to departments. Department managers were able to pick it up and use it out of the box.


Read the full case study: Archive Viewer/Integrys
Lync 2010 Utility Install
 
We have made things even easier! 

Download this FREE utility and you will now be able to easily switch between multiple Lync accounts. No need to log out, specify another account or re-enter your detailed credentials.


 
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Instant Technologies
Portsmouth, New Hampshire sales@instant-tech.com
800.884.0443
www.instant-tech.com
 
Customer Spotlight - IBM Techline  
Click to Chat with Queue Manager for Sametime

IBM Techline provides pre-sales technical support to both IBM and IBM Business Partner sales teams. IBM Techline wanted to take their service to the next level and add improved click to chat capabilities as a way for IBM employees, anywhere in the world, to access technical sales support.

The benefits of Instant Queue Manager were felt immediately. Once a chat session is established, a service request is automatically generated and linked into the call management system. This saves specialists time and provides an accurate record of all chat requests initiated by IBM users.

Read the case study: IBM Techline/Queue Manager 
Improving the Sametime Connect Web API (a bit) with a dash of jQuery

 

Previously, we had discussed using some of the features built in to the Sametime SDK/Connect Web API to check the presence of a user, or in our case a queue, before initiating a conversation through an internal portal page. We checked the users presence before starting a conversation because we found, in some cases, that the Sametime web API wouldn't be able to tell if a user was online or not, and an attempt to launch a Sametime conversation to that user (or queue) would invariably fail, so we needed to launch our web client in these cases.

 

Celebrating 10 years in an instant!
 
2012 has been a busy year so far...so busy, we almost forgot our 10 year anniversary!  We mark our success by our customers' successes and we are proud to have so many strong and lasting relationships.  

We look forward to working with you for another 10! 


@teaminstant