Instant Technologies Newsletter
Instant Technologies Newsletter
October 2009 - Vol 8, Issue 5
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Greetings!

This edition includes announcements of new versions of Instant Queue Manager and Instant Archive Viewer, as well as a case study describing how one customer is using Instant Queue Manager to improve their employees' access to information.

Read on for all the details.....

Instant Queue Manager
Instant Queue Manager v2.6 is now available.

Thanks to your ongoing feedback, Instant Queue Manager continues to set the standard for real-time, presence-aware help desk and customer support.

  • Agents can now invite any Sametime user - even those not defined as agents in IQM - into Queue Manager conversations
  • New Instant AJAX client now fully integrated with Instant Queue Manager (no client side installation of Java required)
  • Agents can now send chat transcripts to web visitors
  • Automatic logging of the product category at the end of a chat conversation
  • Updated Canned Messages plug-in supports Sametime Connect Client 8.x and Lotus Notes embedded clients
  • Updated Canned Messages plug-in allows agents to quickly select and invite Sametime users into a Queue conversation.
Instant Archive Viewer
Instant Archive Viewer v3.1 is now available. V3.1 is a perfect example of our commitment to meet our customers' requirements with timely incremental product updates.

V3.1 includes these enhancements:
  • Updated stored procedures for OCS 2007 to boost performance, resulting in 2x to 5x performance improvements
  • Web access support for OCS R2
  • Increased width of drop down in the extended search module
  • Support for Instant Alert Manager
Instant Queue Manager
As a central bank responsible for the financial health of one of the world's largest economies, this customer understandably relies on timely access to accurate information. Unfortunately, 'speed' and 'accuracy' tend to be mutually exclusive concepts where manual processes are involved.

The customer's need to improve employees' access to information lead them to the real-time collaboration experts at Instant Technologies. Instant advised the customer to add the power of 'presence awareness' to its employees' interactions with Research Library staff.

Instant Queue Manager enabled the Research Library's subject matter experts to provide employees with immediate access to accurate, relevant information via 'QueueBots' deployed to every user's Sametime buddy list.
IBM Lotusphere 2010
IBM Lotusphere is scheduled for January 17 - 21, 2010, in Orlando, FL. And we will be there once again - hot off last year's win of the 'Best in Lotusphere Showcase Award' for Instant Queue Manager - to introduce you to our Lotus Sametime solutions.

Visit us at Booth #433 to catch up on all the latest real-time collaboration innovations coming out of our labs.


Instant Technologies

Phone: 1.800.884.0443 / +1.603.418.8735
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