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IBM Lotus Sametime and Microsoft OCS
June 2008 - Vol 8, Issue 3
In This Issue
New Version Alert: Instant IMtegrity Archives v4
Leverage Presence to Increase Your First-call Resolution Rate
Take Control of Your Ever-changing Buddy Lists
Quick Links
Instant IMtegrity Archives v4 Available Now

Instant Logo 50Instant IMtegrity Archives is the leading archiving, search, and discovery solution for IBM Lotus Sametime.

V4 is a major new release that includes a host of new features, including full in-line image logging (including emoticons); powerful inclusion/exclusion rules; automatic action rules; improved performance; enhanced interface; and more.

Read all about V4 on our website.  Then click on the case studies below to read how Instant IMtegrity Archives is used in the real world.

Case study:  Global steel manufacturer uses Instant IMtegrity Archives to mitigate the legal risks of Sametime chats.

Case study:  Global financial services provider uses Instant IMtegrity Archives to comply with IM discovery requests.
Solution Focus:  Increase Your First-call Resolution Rate

CustomerServiceWould you like to improve employee productivity?  Enhance customer satisfaction?  Reduce your costs while you shorten your sales cycles?

All of these benefits are easily achieved when you add presence awareness and real-time responsiveness to your help desk and customer service operations.

Presence awareness provides your employees and customers with instant access to the right person to answer their questions.

Download a free copy of our solution brief on real-time help desk and customer support to learn how you can dramatically increase your first-call resolution rate.
 
Solution Focus:  Centralized Control Over Sametime Buddy Lists

Effective real-time communication requires efficient real-time change management. 

You need a single console in which you can instantly add, change, and delete users, buddy lists, and group memberships.

Without centralized control, communication is hindered, productivity decreases, and breaches of confidentiality may occur.

Download a free copy of our solution brief on managing change for Sametime buddy lists to learn how you can instantly eliminate a major headache for your Sametime users and administrators.
 
Instant Solutions for your Enterprise IM Issues
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Is your ability to communicate and collaborate in real-time hindered by language barriers?

Are you concerned about the security and privacy of your Sametime communications?

Do you have regulatory requirements for instant messaging archiving, search, and discovery?

We have solutions for all of these issues!  Contact us today to learn more.
 

Experts in Real-time Communications and Collaboration
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Instant Technologies specializes in developing innovative, enterprise-class compliance and productivity solutions for IBM Lotus Sametime and Microsoft Office Communications Server, including IM archiving, real-time live support, persistent chat rooms, IM bots, buddy list administration, and more. Instant Technologies is a Lotus Advanced Business Partner and a Microsoft Registered Partner headquartered in Durham, NH.
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