The Travel Marketing Store    
The Travel Marketing Digest
12th September 2012 - Volume 1, issue 5
 

IN THIS ISSUE.....

  

Dear Industry Colleagues and Friends,
 
With just two weeks until our launch event in Dubai we have confirmed our final and exciting speaker line up.
 
It is a launch event and PLACES ARE LIMITED!  Please register quickly to avoid disappointment. For the full programme please go to Without Frontiers - The Global Travel Marketing Forum
 
In this addition we feature our first published case study and it's an impressive one.  Learn how SkyTECH saved United Airlines $10M with their implementation of resource management tools that improved staff performance and brand reputation.  To read the case study follow this link: SkyTECH United Airlines case study   
 
We also cover three top travel marketing stories from the last two weeks: 
  • Emirates and Qantas make a bold move together
  • China features again in travel news with Boeing's predictions for fleet growth
  • Lastminute.com selects Webtrends for analytics

Best regards,

Duncan Alexander
Director
The Travel Marketing Store
 
 

Final Forum Line Up

 

Without Frontiers

The Global Travel Marketing Forum

The final conference line up 

 

We now have a truly fascinating and exciting line up for the Global Travel Marketing Forum. 

 

As you can see we have a interesting cross section of travel companies, marketing services suppliers and travel technology companies who will provide insights and breakthrough thinking in travel marketing. 

 

As part of the Forum buyers and suppliers will meet in pre-arranged appointments at "The Travel Marketing Market-Place".

 

For the full speaker line up and details of our event follow this link:  Travel Marketing without Frontiers, Dubai 26-27 September

 

FEATURED CASE STUDYSkyTECH

SkyTECH saved United Airlines over $10M through people management solutions: 

 

SkyTECH Solutions helped United Airlines (UA) utilise and manage its manpower effectively and save significantly on cost through the use of Resource Management System (Manpower Administrative Resource Suite- MARS) and the Absence Management System (AMS) applications. These allowed UA to centralise resource management across global locations, and monitor, manage and control discrepancies caused by the absence of personnel.

 

The solution helped improve operational levels which in turn positively impacted customer service and satisfaction that enhance brand equity of United Airlines as a leading player in the airlines industry.

 

UA could mitigate risks that arose due to lack of control on increasing fuel prices and manpower cost, replace legacy applications operating in "silos" with a centralised and integrated system, and optimize time and service management, facilitating savings of more than US $10 million dollars annually.

 

The system was fully operational in 2007 and has been further integrated into the airlines operations as they merged with Continental.

 

For the full case study please visit: SkyTECH United Airlines Case Study 

 

If you wish to publish a case study please contact us.

 

Emirates & Qantas announce an alliance that puts a big bounce into the "kangaroo route"

TTMS

 

On 6th September Emirates and Qantas announced the formation of a global alliance. Emirates have tEmirates & Qantashe following posted on their website: "From April 2013, Emirates and Qantas will fly 14 times a day from Australia to Dubai, and beyond to four continents. Dubai will become a one-stop hub, opening up Europe for Qantas passengers, with access to 33 European destinations, including daily A380 flights to London Heathrow, Paris, Rome and other great cities. From state-of-the-art aircraft, to award-winning in-flight entertainment and service, our partnership will set the standard in international travel. And with reciprocal frequent flyer rewards, recognition and lounge access it's time to benefit from the best of both worlds. For more information, visit www.qantasandemirates.com ."

 

The video on the web site clearly sets out the appealing value proposition for travellers between Europe and Australia.

 

The two airlines are now seeking regulatory approval for the venture.

 

Emirates remain outside of the Global Alliances of oneworld, Star Alliance and Sky Team and this deeper alliance is a new move for the fast growing carrier. The "kangaroo route" is highly competitive and this alliance should yield a strong a win-win with Qantas being able to focus on profitable routes and turn around its international business whilst Emirates can compete from a strengthened position against Singapore Airlines, Cathay Pacific and others.

 

Alan Joyce, Qantas CEO stated,

"A key objective is to make Qantas International strong and viable, and bring it back to profitability. This partnership will help us do that."

 

As part of the deal Qantas will shift its European hub at Singapore to Dubai. This will have clear benefit to Dubai, the UAE and surrounding tourism destinations such as Oman and Jordan with an increased potential for stop overs along this route.

 

Boeing predictions show no slowing of growth in China China Aviation

TTMS - Bloomberg

 

Despite an overall recent slow down in GDP Boeing predicts that China's aviation market will continue to grow at a faster pace than any other part of the world.  "Growth will moderate toward 7%, which will nonetheless drive a need for 5,260 new airplanes valued at $670 billion" states their recent report.  This is supported by large airport infrastructure investments as well as investments in home produced aircraft.

 

"China is one of those markets where we've consistently underestimated the growth," Randy Tinseth, Boeing's vice president for marketing, said. "Sustained strong economic growth, growing trade activities and increasing personal wealth are some of the driving forces."

 

Bloomberg reported that Commercial Aircraft Corp. of China is also working on a new narrow-body aircraft, the C919, which is scheduled to make its first flight in 2014. Comac won an order for 45 C919 planes from the leasing arm of Agricultural Bank of China Ltd. in June, boosting its backlog to 280 planes from 12 buyers, the Shanghai-based company said in June.

 

China's growth has been a regular feature in the Travel Marketing Digest since we launched this bi-weekly review.  It is clear that this will change the shape of travel markets both domestically and internationally.

 
Lastminute.com implements Webtrends for web analyticsWeb analytics
TTMS
 

Webtrends have added lastminute.com to its customer list. Webtrends provide industry-leading analytics across mobile, social and web which enable marketers to optimize campaigns, maximize customer lifetime value and deliver highly relevant digital brand experiences in real-time. Their services span across many sectors. Within the travel sector their clients include easyjet, Airfrance and Hilton.

 

Karen Mullins, Group Customer Marketing & User Experience Director, lastminute.com, commented "We chose to work with Webtrends because we wanted a partner that could provide both a hosted and self-service platforms with a services team to advise on the best areas of our sites to test across all channels - desktop, tablet and mobile".

The Travel Marketing Store
Nicky Baxter 
Editor
The Travel Marketing Digest 
Images courtesy of Shutterstock
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