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Smart Business Thinking Newsletter:Thinking Ahead 

Crossing the Rubicon - the revolution is upon us! 
Issue Nine
Winter 2012
 
In This Issue
2011 - Crossing the Rubicon
Multi-cultural Management
How can Corporates & Function add value?
Case Study - Major Implementation Review
 
 
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Mary As we enter 2012, many of us will be struck by what an extraordinary year we have just had.  The times are changing, that is always true.  But we seem to be in an era of fundamental change.  Where old order is being overtaken by new order before our very eyes.  The revolution is not coming, it is here. 

We are seeing unrest occuring on a global scale and whole-scale rejection of poltical systems, capitalism and even of social order.
Perhaps then it is no surprise that we are concentrating on the challenges of managing diverse cultures in this issue.  Businesses are learning quickly that they can no longer rely on the rules of the old order and there is no instruction manual for the new order, so they better be quick at adapting.  Those that are already good at engaging their people and listening out for the subtle changes in the air will certainly fare best.

In this issue we are also looking at the challenges for corporate and functions to show their value in these straightened times and we are also highlighting a case study of recent work and sharing updates from the website.

We hope you enjoy and as always we look forward to your feedback.

Mary McGuire
Editor

   

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The Year of 2011 - Crossing the Rubicon
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Arab Protests

As we look back at 2011, we can see that in many ways and for many reasons it was an extraordinary year.  From revolutions to natural disasters, from political coups to civic disorder, from CEO departures to economic meltdown we have seen them all. 

 

The Arab spring,  saw not only an unprecedented amount of public protest against political leaders, but perhaps another revolution was how the campagins were coordinated and how they spread so quickly.  Many protesters used facebook to coordinate action and twitter to keep eveyone updated or report clashes with police.  It is a very powerful example of how communication and globalisation are changing and the impacts that this can have.

 

It was the year that Apple lost their iconic boss Steve Jobs, which will certainly challenge the group to continue its trajectory as the worlds most innovative company.  Another departure of quite another kind was Carol Bartz who was dismissed from Yahoo in September.  

 

Protests were a big feature of the year, with a wave of anti-capitalists protests, starting with the  Occupy Wall Street campaign.   In the Summer, the UK saw a breakdown of civil order when widespread violence and looting broke out. Again, much of it fuelled by Facebook and Twitter communication.  Commentators cynically noted that bookshops appeared to be loot-proof since in many high streets they remained untouched, whist their neighbours burned.

 

Read more
 
Multi-culturalism - getting value out of the various teams in your business
 
Cutlure signpostIn our recent mini-series we have looked at the challenges of cultural integration across organisations.

 

The major growth strategy for multi-nationals has been heavily reliant on Mergers & Acquisitions  in recent years.  These have often been in key markets and geographic locations; for example there has been significant increase in Eastern Europe and South and Central America.  This brings access to new and growing markets for companies who have plateaued in their home countries, but it also brings cultural challenges in how best to integrate and align these target companies into the established corporate culture. 

The reason that integration and value creation is so difficult in the post-merger organisation is multi-fold.  Many reports conclude that the reasons for poor results are often down to poorly targeted acquisitions, unclear goals and unrealistic valuation of the target company.  However the most frequently cited reason for failure is put down to socio-cultural.  Anyone remember the AOL- TimeWarner deal?   

 

In our mini-series we reviewed some of the infuential writers on Culture, including Hofstede, Schein & Hall, as well as explaining how we go about undertaking cultural reviews & helping organisatiions achieve cultural integration.  Read More

 

 
Finding the value in Corporate Centres and Functional Teams  

BMW worldIn the Autumn we looked at the many challenges of providing effective support through corporate and functional teams. 

 

They may be essential to large, often global organisations, but corporate functions tend to have a very mixed reputation in demonstrating how they add value.   In the Autumn we explored the various aspects of Corporate Functions and the role they play in organisational performance.  

Of course, life without them would be very difficult, as each performance or business unit would require its own suite of IT, Finance & HR skills, leading to expensive overlap in resources.  Yet few would argue that life with a suite of functions to support them is plain sailing.   

 

So how can Functional teams regain their reputation as time savers and value adders to their organisation?   We believe that there are four key areas that Functions need to address to help them to add value to their organisation. Read more 

 

 

 
Case Study:  Reviewing an Implemention Programme  

Culture MapIn the Spring we worked with an insurance group made up of 6,000 highly skilled credit risk analysts and loss adjusters.  The group had grown by acquisition and was  made up of a range of legacy companies.  It was having difficulty implementing a strategy developed by one of the world's biggest strategy houses, so they asked Agents2change to do a comprehensive review. 

The review touched over 600 managers, across 26 countries and included an internet survey administered in four languages. 

What did we find?   Read More

 

 
We hope that you have enjoyed reading  'Smart Business Thinking'.
One of the purposes of our communication is to provoke conversation.  So if you have a comment or a reaction, share it with us at:

 

 

We look forward to hearing from you.
Sincerely,
 

The Agents2change Team