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The drive to improve patient satisfaction hits second gear As the sounds of the Epic "big bang" begin to fade, the hospital prepares a house-wide rollout and a "refresh" in the pilot areas of the Service Excellence initiative. Training for inpatient departments and units should begin early in January. >>More
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Pilot units report Epic launch tempered "Service Excellence" efforts While even initial skeptics came to appreciate new tactics and audits aimed at improving service to patients, balancing them with the demands of the Epic inpatient launch has been a challenge. Right: 9 East Charge Nurse Lindsay Majorowicz, RN, served as one of several leads for AIDET customer service training. >>More |
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"Hey, campus, we're interested" Steve Millette (left), just a couple of weeks in as CeDAR's second-ever exec director, is already probing ways to take advantage of the addiction rehab facility's unique connection to academic medicine. >>More
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A clinically useful but troublesome little molecule sparks a tough debate Some of nitric oxide's most frequent uses are "off label" - legal, safe, probably medically helpful, but not FDA-approved or covered by insurance. And it's expensive. How providers at UCH grapple with respecting clinical judgment while managing health care finances in an era of diminishing resources. >>More |
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Coming soon? "Nontraditional" menus for inpatients UCH's new executive chef, Phil Stinar, a master of "fresh" food in non-hospital settings, has already learned that in a hospital kitchen a potato is not always a potato. But he's determined to exchange standard hospital fare for fresher, from-scratch choices, with the help of dietitians, including Clinical Nutrition Manager Robin Saucier (above). >>More |
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The quickest way to a man (or woman's) heart: through the wrist UCH's cath lab now starts minimally invasive cardiology interventions at the wrist instead of the groin for most of its patients. The upside: better patient safety, less patient discomfort and a quicker recovery time. >>More
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COWs, WOWs and health care's alphabet soup In This Hospital Life: in spite of all the great things that happen on this campus, a growing forest of acronyms makes this hospital life more confusing for many of us. More importantly, they can be misleading for patients. Also: "What You Read." >>More |
Campus doc pulls the plug on "death panel" claims Angered two years ago by political charges that palliative care advance directives smacked of death panels, Stacy Fischer, MD (right), and three colleagues resorted to a scientific study. Science may move more slowly than a Sarah Palin Facebook entry did, but three weeks ago, Fischer's results came out, along with a measure of vindication for end-of-life planning. >>More |
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The big day comes for smoking quitters Third in a four-part series. The classmates in the hospital's smoking cessation program faced the moment they'd been pointing at for six weeks -- "quit day." Sidebar: Zina Fleming gets closer to the goal. >>More |
Really close to America's talent Sara Higgins (right), parking manager for RMLEI, recently flew to Los Angeles for a taping of "America's Got Talent." To say she had a rooting interest in the outcome is an understatement. >>More |
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Campus Diary A new monthly look at staffers and physicians new to the campus, with a side helping of observations from corners of the campus you may not have seen. >>More
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Around UCH Our regular round-up of goings-on, big and small, in and around the hospital. This issue: EOS ambassadors (left) and a raffle bonanza; Marketing's hardware haul; big hopes for tiny tots; more... >>More |
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Dean Krugman's news The latest from the School of Medicine. >>More
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An Experiment to Adapt to New Resident Work Hour Limits | The four-month-old limits on the number of consecutive hours interns and residents can work have created an experimental position at UCH: a "patient-resident liaison" to take on some of the non-clinical tasks that traditionally fell to residents. The pilot is slated to last at least through June. >>Go
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Is Epic a Temptation to Snoop? | |
The new relative ease of accessing medical records has spurred some employee questions about whether it's okay to view their own kids' records without prior authorization. Hint: no way. >>Go
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Portraits in Hospital Parking | The 68 people minding the employee and patient lots amid all sorts of weather and, sometimes, even a little rudeness include a former tank commander, trash truck driver, and fork lift operator. Colfax Lot attendant Ron Neal (above) is one of the small army that keeps campus traffic humming. >>Go
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Prostate Study Aim: Improve Quality of Life | |
In one trial, a new drug extended prostate cancer patients' lives by as long as seven months. Now a trial for the same drug, combined with another, seeks also to ease patients' pain. The Cancer Center's Michael Glodé (above) leads the campus trial. >>Go
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UCH in the News | Vitamin E gets an F; testosterone study flops; cancer and chronic disease make a deadly combo; more. Mentions: Jane Carrington; Ross Camidge; Wilbur Franklin; Michael Glodé; James O. Hill; Fred Hirsch; Jane Nelson; Jennifer Patnaik; Lauren Roth. >>Go
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