Front desk phone break on the way A phone system that automatically sends out appointment reminders is set to go live at 20 ambulatory clinics this month. The aim: save care team assistants up to two hours of dialing a day. 
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Can better linen management save hospital dollars?Environmental Services says reducing average monthly per-patient day linen use by just the weight of a bath towel would reduce costs by tens of thousands of dollars per year. New tracking software could help.
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More help on the way for CTAs In an effort to help manage hectic front desks and lower a very high turnover rate, the hospital plans to get CTAs additional training and support early next year.
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Sidebar: What do CTAs want? Eye Clinic practice manager Loretta Todaro has kept hers on board by answering that question.
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Boo Bash III Bigger and stranger than ever, the event attracted hundreds of employees, their kids, pumpkins with exposed brains and more. Story, photos:
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Inside the Insider: Getting the leaders -- and the hospital -- we deserve. Commentary: Election Day offers us a chance to reflect on our proper role as citizens and employees. Plus: last issue's best-read stories and your questions.
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Gorillas in our midst The patients weigh 500 pounds, are covered with thick hair and snap a physician like a twig. The story of UCH cardiologist Lawrence Hergott (above), part of a team determined to help save a species.
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Two credits and a recruiting pitch A continuing nurse education event brought dozens of nurses to the AIP and boosted the hospital's drive to fill vacancies on the nursing staff.
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Around UCH Our regular look at hospital goings-on, big and small. In this issue: where are they now (left), Clinton draws a crowd, a President's Award winner, more.
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