
Personal information isn't personal on the
Web!
Q. My daughter was e-mailed by a religious organization offering prayer. The e-mail referenced a specific problem she is having. It said that I gave them her information, which I didn't! My e-mail address was also included. My daughter, who is not religious, is very upset with me. She thinks I am lying about it. I don't know how this could happen. Please help me.
A. The digital world has many downsides. Unsolicited communication is one of them. I'll do my best to make some sense of it.
Unsolicited e-mail is often a scam but not always. The e-mail you mention honestly doesn't sound like one. Usually scammers offer something enticing. Many would find unsolicited religious advice less than enticing.
It's possible the e-mail was sent by a real organization. If it is a real organization, it could be a misunderstanding. Some religious sites have prayer-request services. A concerned friend might have put in a request and shared too much.
It's also possible that a completely unrelated third-party is involved. A self-professed Good Samaritan might have come across the information somewhere online. And, to be helpful, that person might have spurred the prayer message.
A real organization will include contact information. I would try calling. If nothing else, you can ask it not to contact your daughter. If no contact information was included, search the Internet.
Here's the real problem: There's not much privacy on the Internet. Sharing information on the Web is often unavoidable. But many people reveal way too much.
Hunt for your name on a search site. Try different combinations of first name and last name with city and state. Try searching for your e-mail addresses or user names. You might well find bits of information about yourself on various sites.
When signing up for a Web site, supply the minimum profile information. And never share anything that isn't meant for public consumption.
Social networking is a huge privacy concern. For example, unrestricted Facebook information can be seen by anyone. And it is set that way by default. Be sure to change your privacy settings.
Examine the available privacy settings when you join any site. The more private you can make it, the better. Even so, assume anything shared on the Internet can become public.
In this case, the e-mail sounds like someone trying to be helpful. But never assume unsolicited e-mail isn't a scam. Double-check everything.
Never click an e-mail link or attachment. Scammers are after money or user information. They might be trying to plant a virus on your system.
Scams are based on social engineering. This means targeting users instead of their computers. Bypassing computer security is hard. Tricking users into revealing their passwords is much easier.
The key to social engineering is trust-making the victim think the communication is authentic. This means the source of the personal information is deliberately obscured.
In this case, the information might not have come from you. Your daughter may have posted about her situation somewhere. Information about you could have been added to legitimize the e-mail.
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