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EagleTech Computer Service Newsletter
Computer Insights for October 2012 
In This Issue
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Tom Sparks

Owner/Technician

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Greetings!

Well...here we are in early October and summer just seems to keep on keeping on.  Enjoy it while it lasts...

 

Let me begin this newsletter with an apology for all the warnings below, but as your Computer Technician I feel a responsibility to warn you of the things I hear that could both compromise your computer and your financial well being. 

 

It's a pleasure serving you as your personal onsite Technician!

Tom Sparks
The fake Microsoft repair Scam

Investigators are receiving calls about a scam involving Microsoft. The scam is not new but does seem to be experiencing a resurgence. 


The following is taken from Microsoft's website:

Microsoft does not make unsolicited phone calls to help you fix your computer.

In this scam, cybercriminals call you and claim to be from Microsoft Tech Support. They offer to help solve computer problems. Once the crooks have gained your trust, they attempt to steal from you and damage your computer with malicious software, including viruses and spyware.

Although law enforcement can trace phone numbers, perpetrators often use pay phones, disposable cellular phones, or stolen cellular phone numbers. It's better to avoid being conned rather than try to repair the damage afterward.

Treat all unsolicited phone calls with skepticism. Do not provide any personal information.

If you receive an unsolicited call from someone claiming to be from Microsoft Tech Support, hang up. We do not make these kinds of calls.*

* http://www.microsoft.com/security/online-privacy/msname.aspx

As of this week The FTC announced a crackdown on a massive international computer tech support scam that allegedly swindled tens of thousands of consumers in six countries. This is great news and encourages all of us that though at times it seems like these guys get away with messing with our lives and computers with impunity the reality is that agencies are on the trail of all of them and when they are ready to pounce and deal with them they pull down scores of criminals in one giant sting. You would think these guys would recognize they are not really successful in their attempts to hide from discovery but the money they make seems to blind them to the likelihood of themselves being the next in line to be nabbed. Oh well...go figure... 
Seniors Beware!!! 
I was recently called by one of my regular repair clients and he shared a truly tragic and sad story.
 
It seems he was the victim of a worldwide scam in which you receive an email indicating someone you know or who is related to you has been traveling in another country and has been falsely charged with a crime and needs your financial support to help them obtain proper legal representation so as to refute the false charges.
 
From there, if you email them for further information they will begin to engage you in an elaborate and very convincing dialogue in which they put you in phone contact with a person who may very well sound like your friend or relative as well as their supposed attorney.
 
There will be warnings that you must not contact their other family members or other legal representatives or else the case against this individual will be closed to outside assistance and they will end up incarcerated for years with no outside assistance.
 
Believe me...these guys are amazingly convincing and before you consider my client a fool for being hooked by them recognize that these guys have lots of trained experience in hooking people with their scam.  They are often masters at psychological manipulation.
 
In the case of my client he sent them $17,000 and ultimately lost every dime of it.  At least at this point it appears unretrievable.
 
Don't let this happen to you.  Let their warnings to you to not contact other family members under a supposed gag order by a foreign judge be the tip off that you are being scammed.  No such gag orders exist.  It is a trick to create fear and quick response on your behalf.
 
Immediately call the FBI and engage them in the scam you've been drawn into before you give anybody any money.
 
Be careful and vigilant...these guys are tricky...
Gmail is under attack.
Middle East cyberattacks on Google users is increasing.

The New York Times reports that tens of thousands of Gmail accounts have been targeted by state-sponsored attacks.

Here we go again.

Three months after it first began warning users of state-sponsored cyber attacks, Google is saying that the assault has only intensified.

The New York Times reports that since it began warning users of state-sponsored attacks, "it has picked up thousands more instances of cyberattacks than it anticipated." Many of the attacks appear to be originating in the Middle East.

Starting on Tuesday, Gmail began inserting a message at the top of affected users' Gmail inboxes: "Warning: We believe state-sponsored attackers may be attempting to compromise your account or computer.

The attacks affect tens of thousands of users, Google information security manager Mike Wiacek told the Times. Many have described seeing the Gmail warning in Twitter posts.

What should you do if you see the message? Changing your password might be a good start. And if you haven't enabled two-factor authentication on your Google account, it's worth considering.

Check out our Refurbished Computers!
On my website I have several nice refurbished computers for you to consider.  They aren't powerhouses but if you have a small child, a grandchild, or you just need a simple PC for your personal use these are a great way to get an inexpensive computer that is fully optimized and ready to go.
 
Here is a link to the web page on my site where I describe the offerings I have right now.  They are always changing so feel free to check back often.
 
Here's the link: Refurbished Computers 
Constant Contact... 
for the Small Business
If you have a small business and you are wanting an excellent way to stay in contact with your clients and easily create good looking newsletters I highly recommend the service I'm now using - Constant Contact. Here's a quick link to take you to their website: Constant Contact  Your clicking this link and signing up for their service will provide me with a free month of Constant Contact and if you do decide to use Constant Contact and you refer your friends they'll give you a free month of service for each individual who signs up for Constant Contact. I think you will really enjoy Constant Contact! 

Best of success to you in all your computing.

 

I'm here to assist you when you need it.  As just a reminder... My onsite residential fee is $30 per hour and for the commercial setting it is $40 per hour.  Once again...for any clients you send my way, who use my services for an hour or more, I'd be happy to credit you with $7 of free computer service at your next call.  Do let me know if you send folks my way and I'll keep notes on that as a credit for my next visit to you.  If you think I've forgotten to credit you don't be embarrassed to request your credit, I want to honor you for your gracious referral.

 

Thanks so much!

Your Computer Technician

Tom Sparks
503-577-4201

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