QuEST Forum has approved the new release of the TL 9000 Measurements Handbook.  Hard copies and site licenses of the R4.5 Measurements Handbook are currently available for purchase on the TL 9000 website.  The TL 9000 Quality Management System Measurements Handbook Release 4.5 is a comprehensive guide to measurements processing, usage, responsibilities and requirements.  It outlines the minimum set of performance measurements to assess progress and evaluate results of quality management system implementation.  It also identifies performance measurements in the key areas of hardware, software, and service quality.  The new release of the TL 9000 Measurements Handbook is effective December 31, 2010, to ensure adequate time for organizations to complete Delta training and seamlessly upgrade to the new release.

This handbook is different from the R5.0 Requirements Handbook.  Please remember that any audits using the R4.0 Requirements Handbook must be fully completed prior to November 15, 2010.  All TL 9000 audits conducted after November 15, 2010 must be conducted against the R5.0 Requirements Handbook.  Contact BIZPHYX if you require any assistance upgrading to R5.0 or for clarifications on the Measurements and Requirements Handbooks.

BIZPHYX continues this year's education series with two very topical webinars on Measurements and Corrective Actions.  On August 18th, join us for a complimentary one-hour webinar on "Using Your Measurements".  This class will identify measurements critical to your business and will cover ways to share your measurements in order to identify improvements.  Contact: registrar@bizphyx.com to register.

The series steps up on September 16th with a complimentary course on "Effective Corrective Actions".  In this webinar we focus on the root cause of a corrective action, how to analyze corrective actions for process improvements and most of all, how to encourage all employees to participate in the corrective action process. This is a "must attend" for quality managers trying to get the most out of their QMS.  Contact: registrar@bizphyx.com to register.

Take advantage of these content rich webinars, free of charge!

In June, we began this 4-part series on our quality management blog: support.bizphyx.com.  This blog thread clarified the difference between corrective and preventive actions, verifying their effectiveness, how to use corrective actions for improvement and how to prevent future defects through root cause analysis.  We've assembled this entire series into one PDF that you can download and use for implementation in your company.  Access the complimentary PDF here >.  This educational series was presented by Bob Clancy, SVP.  For more information: contact Bob: blancy@bizphyx.com.

BIZPHYX has been selected to provide TL 9000 training and education to the Disabled Veteran Business Enterprises (DVBEs) participating in AT&T's new supplier diversity program "Operation Hand Salute".  In 2009, BIZPHYX developed a similar program for AT&T's Women Of Color Businesses (WOCB) Growth Initiative.  It was so successful; it is being implemented with the DVBEs selected for Operation Hand Salute.  Read the complete story >

BIZPHYX provides a web-based solution, enabling diverse suppliers (M/W/DVBE) to achieve TL 9000 and ISO 9001 certification, at one-third the cost of bringing in an on-site consultant.  Let us design a program for your company.  If you have questions please call us at (972) 429-5560 or e-mail info@bizphyx.com for a consultation.

BIZPHYX continues to make news in the world of quality and supplier diversity!   Sue Clancy, President of BIZPHYX was recently featured in the inaugural issue of Supplier Diversity Review.  This story profiles the valuable relationships formed through WBENC and a partnership with BIZPHYX that resulted in NTSG's TL 9000 certification.  Read the complete article >

BIZPHYX's ongoing partnership with AT&T was also profiled in WBENC's May issue of "Done Deals".  Read the story > 

BIZPHYX is also pleased to announce that all of AT&T's "Women of Color" businesses (WOCBs) obtained their TL 9000 certification in June!  Read the story on PR Web >.  Sue Clancy and Jennifer Simcox will be attending the graduation ceremony on July 20th at the AT&T Administrative Center in San Ramon, California.  Congratulations ladies!

Don't forget to save the date(s) for important QuEST Forum meetings and events, including the upcoming work group meetings in September and visit our event calendar for the latest updates >