February 2011  
Understanding Employee Motivation & How to Get it

One of the greatest challenges involved in operating a successful veterinary practice is keeping your staff motivated about their jobs. Maintaining employee enthusiasm about patient care, client customer service and working with their co-workers takes more than a paycheck. Keeping staff motivated requires owners themselves to be motivated leaders and the hospital to provide training, rewards, performance evaluations and career development opportunities to its employees.  

Employees as Pet-Sitters:  Should you be concerned?

Have you been approached by your staff, or have you heard through the employee 'grapevine,' or has your clientele informed you that they have been directly solicited by your employees for pet sitting opportunities?  And if your Practice provides boarding services, is this adversely affecting that revenue stream?  Or are you worried that your clients believe if something goes wrong while your employee is pet siting for them, that the pet sitting activity is an extension of your Practice and it's your fault?  If 'employees as pet-sitters' is cause for concern, then you should clearly define whether or not your employees can pet-sit for clients and if so, determine whether it is part of an 'Outside Employment' and/or 'Conflict of Interest' policy to allow such activites.  

(Click here to read full article)

Non-Compete, Non-Solicitation & Non-Disclosure:

What are they and do we need them?


Congratulations! You have a thriving practice and have hired your first associate veterinarian who will not only share the workload but help build up your caseload and the practice's goodwill. This hopefully will translate into more free time and higher profits!! Your new associate immediately embraces the culture of your practice and everyone upon meeting her instantly loves her. Life couldn't be better.  

(Click here to read full article) 

Decline in Companion Animal Veterinary Visits


There is not a doubt in anyone's mind that there has been a decline in companion animal veterinary visits over the past several years.  The Bayer Veterinary Care Usage Study was able to identity the 6 leading causes in this trend.


Karen Felsted, CEO of National Commission on Veterinary Economic Issues along with Ian Sprinks, President and General Manager of Bayer Animal Health North American and John Volk, Senior Consultant of Brakke Consulting shared the results of the study on January 18, 2011 at the North Amercian Veterinary Conference in Orlando Florida.  The 6 leading causes for the decline in visits were identified along with potential solutions.

For a copy of the presentation (click here).


Veterinary Business Advisors
Countryside Plaza North
Bldg E, Ste. 1403
361 Route 31
Flemington, NJ 08822
Phone (908) 782-4426
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