Integra | Newsletter                                                                  October | 2012
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Upcoming Events
NCPA
October 13-17, 2012
Booth #740

Gerimed
October 21-23, 2012


ASCP Annual Meeting & Exhibition
Nov 06 - 09, 2012
Booth #329 
Recent Articles of Interest from around the Web 
New Term Will Distinguish Tablets Known To Split In Half
September 2012
"ASCP Pharmacy News"

One LTC Pharmacy's Objectives: A Short List For 2012
October 2012
"ComputerTalk for the Pharmacist"

How To Protect Your Pharmacy Against Drug Related Crime
December 2011
"Drug Topics Voice of the Pharmacist"

Pharmacy Customers Prefer Community Pharmacies Over Mail Order
October 2012
"Drug Topics Voice of the Pharmacist"

A Better Customer Service Experience Delivers $$ To The Bottom Line
September 2012
"Customer Think"

Have you found an article you think others would find useful or would you like to submit an article yourself? Send us a link and see it in the next newsletter!
Consulting Services 
Integra now offers fee based Consulting Services to customers needing additional training and support.

Analyze processes.
Streamline workflow.
Implement changes.
Train new staff.
Utilize more features.

Email us now to learn more.
Support

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Pharmacies live on DocuTrack 5 & DeliveryTrack

Integra support has kept the roll-out of DocuTrack 5 on a steady run since its first installation in November of 2011. Ninety (90) customers are now on the 5 platform.

DeliveryTrack is fast approaching its 100th pharmacy. Currently, ninety-one (91) pharmacies are successfully utilizing DeliveryTrack including Retail, Hospice, Skilled Nursing, Assisted Living, and DME pharmacies.

Join us for dinner during ASCP in Maryland  

Join us for our annual customer appreciation dinner during ASCP Annual where product management will be on hand to give you a brief demonstration of DocuTrack Visual Workflow & DeliveryTrack 4.0.

DURING: 2012 Annual ASCP Convention in National Harbor, MD

HELD AT: The Thai Pavilion in National Harbor

ON: Wednesday, November 7th from 7:00 - 9:30 p.m.
Just a 5 minute walk from the convention center/hotel

Email us for more information or to RSVP.   

A look at classes at the 2013 Seminar
Here are just a few of the useful courses you will find at the Seminar next February:

Preparing for Audits: Learn how to use search, perform internal spot audit checks, and ensure all manifests are associated.

Tackling Workflow: Building and editing document data and search folders, as well as understanding the black hole report.

Advanced & Basic IT Troubleshooting: IT courses will run concurrently so users can attend classes that best fit their skill level. They will covers topics from disaster prevention and fax services to SQL job maintenance and configuring log levels.


Click here to see the full program and register!
 
Understand & prepare for short cycle dispensing

Short-cycle dispensing, the mandate that requires Long-Term Care (LTC) pharmacies to dispense medications that are under Medicare Part D in supplies of 14-day- or-less, is slated to go into effect January 1, 2013 leaving the LTC industry only a few more months to prepare for this mandate.

According to a McKnight's article, "Short cycle dispense: A case study in implementation," there are a number of challenges LTC pharmacies must anticipate and prepare for in advance to overcome challenges associated with short cycle:

Increased Multi-Disciplinary Teamwork - Shorter dispensing cycles will require LTC pharmacies and skilled nursing facilities to work closely together to retool and create a smooth workflow that is both safe and efficient.

Location of Patient for Administration - The mobility of skilled nursing facility residents has a dramatic impact on both workflow and the medication process because of the variety of locations within a facility where a resident could be at any given time.

Higher Medication Through-puts in Pharmacy - Shorter dispensing cycles will result in at least two times more volume at the pharmacy level. Current processes will need to be examined to determine if waste can be eliminated in waiting, motion, inventory, re-work/correction, overproduction, and information exchange.

Need for Change Management - The multidisciplinary team will need to work with the pharmacy and nursing staff to communicate the new process/policy and ensure successful cooperation throughout the workflow.

Making Technology Support Clinical Workflow - There is not a "one-size-fits-all" solution approach for every organization. Technology challenges will be compounded due to the additional volume of work, transactions and data requirements that will be taking place.

To read the full article please click here.  

LTC pharmacies discussed on pharmacypodcast

Pharmacy Podcast.com interviews LTC Pharmacy Owner and patient care advocate - Bent Gay BSPharm with Gayco Healthcare.
 
"When opening his longterm care pharmacy in 1993, Bent Gay had a simple mission: serving 4 longterm care facilities with integrity and good customer service.
 
Since its beginnings, the operations of Gay's company, Gayco Healthcare, have expanded 10-fold, but the focus on quality and comprehensive care remains the same. This commitment is reflected in the company mission statement, which states that Gayco Healthcare strives "to add value to each of our longterm care facilities through our focus on quality and comprehensive resident care."
 
Today, Gayco Healthcare serves more than 10 longterm care facilities, including skilled nursing, hospice, and correctional institutions. Gay strives to reduce the risk of medication errors by streamlining operations and by promoting open communication between the pharmacy and the facilities it serves. In addition, Gay promotes quality care by encouraging the use of clinical tools to ensure appropriate medication regimens and to help improve patient outcomes.
 
The pharmacy offers services that extend beyond the delivery of prescription medications, including pharmacist reviews, nurse medication pass reviews, and nurse regulatory reviews. The company also offers consulting and strives to maintain clear, concise, and easy-to-understand medical records."
 
To listen to the full podcast please click here.