ManagerQuest® News - November 2008

Published by A.S.A.P. Advisor Services, Inc.

It's about time ~ yours.

In This Issue
Bet Your Bottom Dollar
Errors and Omissions
Full Disclosure Is In
ManagerQuest Clients Corner
Quick Links

Consultant Directory

Money Manager Databases

Hedge Fund Databases

A.S.A.P. Advisor Services

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Keep Your Eye on the Ball!
2000, 1987, 1929...Crisis years that came and went. This one will, too. Now is the time for investment firms to focus on the markets and their clients. Tough times don't last...tough people do. Don't let the current market environment sway you from doing the things that won you the clients you have: consistent communication, efficient and accurate data delivery.

At A.S.A.P. Advisor Services, our dedicated team is passionate about helping money managers increase their productivity, reduce their marketing expenses and improve their competitiveness. Our flagship service, ManagerQuest, streamlines the costly, time-consuming process of providing firm and product information to investment consultants and third party data sources.

By moving the function of updating consultant databases from the desks of your marketing team to our team, your staff can concentrate on adding more strategic value to your client and consultant relationships.

Click here to learn more about ManagerQuest, or call (866) 922-8733 for a free consultation. Allow us to show you how we can save your firm time and money during these times when there is little of each.

All the best,

Lauren Cola
President & CEO
A.S.A.P. Advisor Services, Inc.
Tel: (866) 922-8733, ext. 5
lauren.cola@asapas.com
Bet Your Bottom Dollar
Even in a down market, institutional investors need to place their assets somewhere. It's imperative, perhaps now more than ever, that your responses to their inquiries specifically address their fears and needs in this unprecedented environment.
 
This is a great time to dust off those old stagnant RFP answers and revise your language to address this volatile market. A fresh look at your firm's mission statement, investment philosophy and process are needed. Review your RFP answers on firm history. Were there similar market situations where your firm successfully weathered the storm? Bring these examples to the forefront when answering RFPs.

Although the market is changing, the basic search process is not. Searches are usually conducted in one or all of the following ways.

1. Relationships - a client or consultant familiar with your firm awards you business based on prior knowledge of your products and your team.

2. Databases - often the first stop for consultants and institutional clients. It is essential that your data is accurate and up to date. Managers need to report more than just performance. A lack of information in a database is a good excuse for a consultant to eliminate a manager from a search. Make sure you are well represented in the databases by providing performance, holdings, detailed AUM, characteristics, fees, process and staff information.

3. RFPs - Databases quantify your story, RFPs qualify your story. RFPs provide an interactive opportunity for you to "sell" your firm and your products. An RFP is your best opportunity to differentiate yourself from your competitors.

The proposal responses you gave last year, last month, last week, are no longer entirely relevant. Potential clients want to know that your firm has the experience to handle the current market, and a plan for the future. Stay true to your philosophy and process, but present your narratives in a new way to show that your firm is (and always has been) posed for the uncertainty that lies ahead. Assure your clients, consultants and potential clients that the sun will come out tomorrow.
Errors and Omissions

At A.S.A.P, finding and fixing mistakes is part of the air we breathe. If getting information into databases efficiently is how we turn prospects into clients, fixing errors and chasing down incomplete information is how we turn clients into friends.
 
Checking, double-checking and putting in a call when things don't seem quite right is the A.S.A.P way. Ask our clients. We don't care where typos, transposed digits or bad data on a database comes from. Finding fault doesn't fix things....we do. To learn more about our service and our QA process, please call (866) 922-8733.

Full Disclosure Is In

Today, one of the major keys to success in the investment management business is risk management. Wall Street has numerous ways of describing risk. Here are just a few:

- Headline Risk: Will my board read something bad about my manager in the paper? 
- Tracking Error Risk: How far away from the benchmark can I expect this manager to be?
- Talent Risk: What is the probability that a firm can retain good talent? 
-  Business Risk: Will the investment manager be around next year?
- Enterprise Risk: Will my company be around next year?
- Concentration Risk: Do I have too much money with this manager or within a given strategy? 
- Funding Risk: What is the probability that my defined benefit plan cannot pay my retirees?

Consultants and plan sponsors are far more interested in these questions than they are in performance or style. Why? After two decades of comparing and studying performance and style, the tools for analyzing these two aspects of investment management are very well developed. Investors are comfortable that performance numbers claiming GIPS compliance are likely to be accurate.
 
Holdings-based and return-based analytical tools can reveal whether a manager is really a large cap value manager or a large cap core manager. Investors can measure performance and style against a variety of benchmarks using a variety of online tools or with the help of their consultant.
 
Currently, traditional institutional asset management firms submit performance and holdings data to as many as 30 different databases without thinking twice. That was not the case 20 years ago. Back then, it was not unusual to find a few portfolio managers who refused to disclose assets under management, holdings and monthly performance because it was too much of a nuisance.  In addition, it did not reveal the more important aspects of product and philosophy.
 
Today, we see portfolio managers who are still reluctant to disclose certain types of information. Largely banks or insurance-affiliated organizations are reluctant to release compensation or employment contract information because they think it threatens the compensation structure of the larger firm.
 
Hedge funds are fighting transparency - disclosing holdings or portfolio profiles - because they think the edge they are exploiting will be taken away by competitors copying their styles. Both perspectives have merit but they have to be weighed against the realities that face today's investors. That means understanding the buyer's concerns about risk.
 
The first three risks described above are directly related to investment managers. We'll discuss those here.
 
Headline Risk
 
This is the single most crucial factor that an executive director, board of trustees or consultant assesses when deciding to hire or recommend an investment manager. Most RFPs and databases  now include these questions:

- Describe your compliance process.
- Describe your trading practices.   
- Does your performance composite comply with GIPS requirements?

It is very easy to screen out managers who do not have the right answers to these non-investment related questions.
 
For hedge fund managers, headline risk is mitigated - in the plan sponsor's mind - by transparency. While the most sophisticated hedge fund of funds will confess that transparency provides little in the way of being able to insulate an investor from improprieties, it does address one important buying criterion of plan sponsors: comfort.
 
Hedge fund of funds serve two purposes. First, they allow smaller institutional investors diversified access to this asset class. Second, they are a ready market for individual hedge funds to gain distribution. The price of that distribution channel is transparency - showing what is held, how it is priced, when it is traded along with the profile of the fund.
 
Fund of funds and an increasing number of direct investors require and are able to get transparency from hedge fund managers.
 
Tracking Error Risk
 
Risk budgeting is the practice of setting and monitoring how far a plan can stray from its projected benchmark returns and what latitude managers will be given in allowing them to stray from their assigned benchmarks. In order to implement risk budgeting, plan sponsors and their consultants need to know detailed historical data on performance and holdings from managers whose asset classes are regularly priced. While this includes hedge fund managers, it does not include other asset classes such as real estate, private equity, oil & gas and timber.
 
If you want to play in the institutional arena, performance and holdings are a must. If you are pursuing high net worth clients, this information may be optional, for now. With the increasing availability of online risk management tools, the day is coming when most investors will be able to tell you the exact tracking error risk in their portfolios in much the same way they can tell you their daily results.
 
Talent Risk
 
Institutional investors are particularly apprehensive of personnel turnover. There is no guarantee that the manager or team responsible for generating the performance that got a firm hired will remain on staff.
 
In order to get some comfort with regard to this type of risk, investors now ask the tough questions:

- Will this team stay with your company over the long term?
- Describe your compensation packages.
- Tell us about the ownership structure.
- What is your succession plan?
 
Before you dismiss these answers or give them little consideration, remember that your competitors are using every answer in an RFP as a way to distinguish themselves and present the case that they are the right manager for the prospect.
 
Put yourself in the client's shoes for a moment. If you have ever had to change accountants or attorneys, you know that personnel turnover is arduous. In addition, it is expensive to swap one manager for another when you consider the cost of the search and transition commission expense.
 
Bottom line - full disclosure is in fashion. It is the latest in screening techniques. If investors or their consultants sense that they might be dealing with unexpected surprises during the course of a relationship, they will quickly move on to the next candidate.
ManagerQuest Clients Corner
Thank you to all of our clients who have recommended us to other investment professionals who need marketing support or data management assistance. Our business has been steadily growing because of you. As we prepare for the year end updating cycle, we are pleased to announce two of our new services:

ASAP RFP Services: whether it is a temporary overflow or a high-pressure deadline, we now offer a custom-tailored and cost-effective option for your proposal writing needs.

ASAP Five Year Audit: in addition to our standard annual performance audit, we now offer a more comprehensive historical audit service.

As always, please be sure to keep us informed of any recent changes at your firm that the consultants and investors will want to know: 
  • Personnel Changes
  • Benchmark Changes
  • Fee Schedules
  • Form ADV Updates
  • Strategy Guidelines
  • Revised Narratives
  • New Products
  • GIPS Verification 
Not a client yet?

It is a long process creating a successful investment product and growing - or building - a successful asset management business. Performance and perception in the eyes of the consulting industry are very important aspects of that process.
 
If you don't have the time or resources to manage the distribution of information to investment consultants, third party databases, industry publications and other interested parties, we can help. For a free consultation, please contact Shari Cruz at (866) 922-8733, ext. 6 or at info@asapas.com.