ManagerQuest® News - December 2007

Published by A.S.A.P. Advisor Services, Inc.

It's about time ~ yours.

In This Issue
Our Take On Final Presentations
Good News vs. Bad News
ManagerQuest Clients Corner
Benchmark-Free Investing?
Sell the Way Your Client Wants to Buy
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Season's Greetings!
With the end of the year fast approaching, we gratefully pause to wish our clients, friends and associates a warm and happy Holiday Season.
 
Here at A.S.A.P. Advisor Services, we are busy preparing for the New Year by helping our clients improve their product positioning in the growing number of traditional and alternative asset class databases and directories. We are revisiting benchmark selections and peer universe placement. We are auditing historical track records and updating process narratives.
 
We are also expanding several features of our data collection platform, ManagerQuest. As always, we welcome client feedback to guide us in these efforts. If you have suggestions for new or improved service features, please let us know.
 
Thank you again for your continued loyalty and support. May your holiday season be filled with joy and the coming year bring you health, happiness and prosperity.
 
Warmest regards,
 
Lauren Cola
Founder & CEO
A.S.A.P. Advisor Services, Inc.
Tel: (212) 699-6465
lauren.cola@asapas.com
Our Take on Final Presentations

To get a final presentation date takes an incalculable amount of time and energy: populating databases, innumerable phone calls, great performance, visits to consultants and plan sponsors, overhead, travel, stress, wear and tear. It's a long run for a short 50 minute presentation where all this hard work comes down to how well you impress a group of people you don't know.


It's a time worn phrase but it's true, you never get a second chance to make a first impression.


For the trustees, it may be your last chance to make any kind of impression if they don't hire you. While you may get a second chance to make an impression on the consultant who invited you to the final (or grudgingly accepted you as a candidate because the client strong-armed him), how you perform in a final will affect how likely they are to invite you to present to any of their other clients.


Books, tapes, seminars and conferences all devote time and energy to helping marketers make the most of that Golden Hour when you're hoping to walk out of the door with a multimillion dollar investment assignment.


For your consideration, here is ASAP's mini-perspective on the Top Ten Rules for Making a Presentation gleaned from discussions with our clients, contacts, trade press and mentors.

 

10. Be 10 minutes early. On time is not good enough.
 9. Smile when you enter the presentation room.
 8. Shake everybody's hand in the room, if possible.
 7. Google the people you're meeting with.
 6. Google the organization.
 5. Do NOT attempt ANY jokes.
 4. Present your agenda and ask for their approval of it.
 3. Do NOT present past your time.
 2. Be prepared to deliver your presentation in 5 minutes in case you get there and they're running very late.
 1. Share everything you know from above with the portfolio manager or product specialist with whom you're presenting a week in advance and the day before. The more well prepared they are, the better you'll look inside and outside the firm.

 

When you finish, thank your audience for their time, let them know you'd be privileged to become a member of their investment team and walk out with your head up and shoulders back.


Finally, on 'asking for the business'. The best response we've heard on that point is this: You've been invited to the final because they think your product is a good fit with their investment program. The consultant has already approved you as an acceptable vendor. They know everybody wants the business and that there will be a price negotiation with the winner.


There will be heavy discussion after all candidates have left and they'll be looking for the team they like the most. Letting them know that you want to be a member of their team says it all.

 

Radical concept: Don't ask. If you haven't convinced them that you're the best alternative based on what they've heard and seen - including the comment that you'd be privileged to work with them - asking for the business won't help. Good luck!

Good News vs. Bad News

A very successful client tells us that he demands to hear bad news from his staff immediately. Good news can wait. "I want the opportunity to participate in the development of the solution and begin managing the expectations of the clients, employees, managers or vendors who will be disappointed by the news." he says.

 

Imagine that you take your car to the shop for a routine brake job. You leave thinking that your bill will be around $400 when you pick your car up the next day. Wouldn't you rather have your mechanic call you that evening to tell you about a problem he found that will cost you an additional $200 instead of receiving a $600 bill with no explanation?

 

The same concept applies in the investment business. When performance lags - and it is sure to do so at some point - smart managers stay in front of their clients even more aggressively than when performance is stellar. Why? Experience teaches us that a person's level of disappointment or delight is directly proportional to the difference between their experience and their expectations.

 

A client that has been sold a quantitative product that touts low tracking error expects less volatility than the market. If that product underperforms by a large margin - experience much worse than expectations - the smart manager won't wait until the client opens their performance reports to start discussing the situation. It's a much easier discussion to say to a client: "I need to make you aware of a short term performance issue" than it is to start defending performance after the phone starts ringing.

 

Make it a point to deliver bad news personally before your clients, employees, partners, managers or vendors hear it from someone else.

ManagerQuest Clients Corner
If you would like to add additional investment consultant or third party databases to your ManagerQuest campaign, please contact your account manager today. Click here to view the full list of active databases.
 
In addition to composite performance, portfolio holdings, and firm level assets under management data, be sure to keep us informed of other changes at your firm, including:
  • New Products
  • Product Name or Benchmark Changes
  • Fee Schedules
  • Form ADV Updates
  • Strategy Guidelines 
  • New Narratives
  • Personnel Changes
  • GIPS Verification

Advent Extract Users: Please contact your account manager by the end of the year if you have not scheduled your transition session, the new program is ready for the 4Q07 data cycle.

Not a client yet? Since 1998, A.S.A.P. Advisor Services has been providing expert data management and distribution services for some of the the world's leading asset management firms. For a free consultation and demo of ManagerQuest, please contact Shari Cruz at (212) 699-6465 or at info@asapas.com.
Benchmark-Free Investing?

Thinking about benchmarks is going through a paradigm shift. Investors are looking up from the microscope of relative returns to consider the broader implications of asset management: Why am I investing? What's my real goal? How do I define risk and how much of it am I willing to assume?

While benchmarks have a place, it's clear that their dominance in the investment management arena is changing.

Forty years ago, the big question that investment managers were asked was "How much did we make?" Investors were, at that point, talking about dollars or percentage points. In the late '70s, the question was, "Did we beat the index?" In the '80s, the proliferation of specialty managers spawned a cornucopia of benchmarks to measure manager performance against more specific mandates such as the Russell 1000 Growth, S&P/BARRA Value, Wilshire 5000, Lehman Intermediate Gov/Corp and ACWI (All Country World Index).

The focus on relative returns sharpened in the '90s with the market making new highs every month. The '90s question was, "By how much are you beating the market and your peers?" Increasing returns were assumed. Finally, the turn-of-the-century market meltdown forced investors to begin to think more carefully about the risk they were assuming in the pursuit of returns.

RFPs began to ask for things like information ratios. We think this kind of focus on risk/return versus specific benchmarks marks the bottom of a very long term trend of micro-analyzing portfolios. Why? Because institutional investors, fed up with rationalizations for losing money, are asking the long forgotten question, "How much did we make?"

Astonishingly, benchmarks have proven that they can go negative or generate returns that are too small to pay for pension liabilities or charitable programs. People want to know one thing. Will we have enough for what we need? That's the paradigm shift.

Retail investors, last to the benchmark party, are leading the march away from it. They've always wanted to know how much they're making -- after tax! Retail providers took the hint. Two recently opened products operate in a "benchmark - agnostic" world. Merrill Lynch's Global Allocation Fund (MALOX), which invests internationally, domestically and in stocks and bonds to generate returns. PIMCO has taken the freedom from benchmarks to new heights by adding a global tactical allocation feature to its All Asset Fund (PASAX). Their sub advisor, Rob Arnott's newly formed Research Affiliates, allocates money among PIMCO funds in pursuit of returns well in excess of the Consumer Price Index.

Institutional investors are coming on board. Trustees are becoming less interested in hearing about relative returns. They want to know about the funded status of their liabilities. "Will we have enough for what we need to do?"

Given the weaker expected returns for equities and bonds, institutional investors have become increasingly willing to listen to alternative ways of making ends meet. The last couple of years have been marked by an extraordinary growth in hedge fund education, investing and discussions of absolute alpha.

That demand has softened consultants' stand on tracking error vs. specific benchmarks. Managers are being sought or authorized to manage across broader mandates in hopes of a higher probability of generating consistently positive returns.

One could argue that the seeds of this movement were planted at the end of the 20th century when fixed income managers were given discretion to invest overseas and in high yield securities to tweak the returns of Aggregate Bond active portfolios. Still measured against the Agg, these new Core Plus managers put some "oomph" in the slowing bond returns.

Large cap managers, today, are being granted the authority to drift into midcaps if that's where they find value. EAFE managers are being allowed to stray into emerging markets at their discretion. Holding cash when attractive stocks cannot be found is no longer the taboo it once was.

At the extreme end of this spectrum, some plan sponsors are choosing to outsource the investment of their entire plans to managers. Sharing fiduciary responsibility with the trustees, these managers have a mandate to meet or exceed the sponsor's targeted return rate. Frank Russell and SEI are the leaders in this marketplace and consulting firms like Mercer and Watson Wyatt are throwing their hats in the ring. While these outsourcing managers may use narrower benchmarks for the subadvisors they hire, their own clients simply want them to show them the money.

For the individual long-only manager, the most important standard to attain continues to be demonstrated expertise in doing what one says one can do: beat the S&P 500, beat a blend of Wilshire 5000 and the Agg or generate an average of 10% over the CPI with less volatility than the Russell 3000. Consistency has and will always be a key determinant of success in this industry. However, it is clear that the investing public is much more broad minded in terms of how success will be measured. Managers should take the opportunity to reconsider what they truly offer the investing public and position themselves accordingly.

Sell the Way Your Client Wants to Buy
OK, we got this one from Dale Carnegie's How to Win Friends and Influence People. So many times we're so absorbed in the benefits of our products and services from our perspective, we forget that the only value they have is in the eyes of the buyer.

A private equity fund of funds manager might be thrilled at the access that she has to Silicon Valley direct investors but her client may just be looking for someone who her board will connect with. Figure out how to connect with the board.
 
An executive director may be firing a boutique firm during a period of poor performance because several of the trustees are concerned about key man risk and feel much more comfortable with a big firm. In the final, forget about your performance - the consultant has already prepared pretty charts showing how you rank among the finalists. Don't dwell on your multifactor quantitative screening technique bootstrapped by fundamental analysis. Talk about the depth of your team and the size of your firm and, perhaps, the larger organization to which your firm belongs.
 
Above all, once you've struck oil, stop drilling! Just because you've been given an hour to make a presentation to a consultant or a prospect, once you see the lights go on, get out! Ask for questions and leave. We've heard of so many managers who knew they had the business at some point in their presentation only to put their foot in their mouths while filling up the allotted time slot.
 
Find out what your prospect is really buying and if you've got it, sell it to him.
Call today to lock in 2007 rates.
Database Updating Service - December Special
 
Investment consultants compile information gathered over time from money managers via monthly, quarterly and annual questionnaires in order to recommend the best money manager for a specific client. There are also several organizations that compile generic manager databases for resell and several online sources that directly connect investors to qualified money managers. We know of hundreds of investment consulting firms and over 40 databases that these firms use to help sort out which managers are right for which investors.
 
Each database, publication or other source that requires an update creates an immense amount of work for money managers who wish to promote their services. If you don't have the time or resources to manage the distribution of information to investment consultants, third party databases, industry publications and other interested parties, we can help. Call (212) 699-6465 for a free consultation or visit us online at www.asapas.com.
Offer Expires: 12/31/2007