Great North News Great North Newsletter
 
November 2009
Dear Valued Great North Home Owner,
 
 
The Great North Team is working tirelessly to
enhance the customer service experience for
our clients.  Given the current economic crisis, we understand that people need more for less these days.  This is why we are working especially hard to save you money, communicate frequenty and respond to the needs of the property owners we serve.  
 
Associations are responding to our efforts.  
We have attracted a number of new association clients who selected our Company because of our commitment to communication, customer service and the competitive pricing structure we offer.  We continue to analyze our staffing structure to ensure we can successfully serve our clients.

As the holiday season approaches, the Great North team would like to extend our gratitude for your confidence in our ability to meet your property management needs.  
 
Happy Thanksgiving.

Sincerely,

Lou Gargiulo, CEO
Great North Property Management 

In This Issue
The Organized Approach To Budgeting
Great North Homeowner Incentive Program
Reducing Home Energy Costs
ACH Benefits
The Organized Approach To Budgeting
 
Dollar Sign 
By:  Barry Heller
Property Manager 
Great North - Nashua
 
I have often been challenged with "How can the condo fees go up so much - it is the management company's fault". This is not always a comfortable call for the property manager to take from an owner.
 
Many owners at condominium Associations are mystified with the process of creating the annual Association. They take it as a personal affront when the fee goes up. Some board members share this mystification. In actuality, if a common sense, organized approach is taken, it makes the budget process much easier for all.
 
Here is an approach that will help board members with the seemingly daunting task of tackling the budget:
●     Create a worksheet with the current years budget and a blank column for the coming years budget.
●     Insert into the new budget all the costs that are known (ie: existing contracts like landscape, snow plow, and management contracts - any and all contracts).
●     Have the property manager make a few calls to try to obtain any expected increases for some general accounts (electric, water, insurance, etc.), and insert the expected amounts into the new budget. Keep in mind that these are just estimates, but will usually be close to actual.
●     Steps 2 & 3 will usually obtain at least 80% of the line item amounts in determining a budget for the coming year. The last few items usually can be separated into three groups and usually require some board discussion. The first group of items are based on history and planning, but these amounts are relatively straightforward to arrive at: administrative, legal, maintenance (different types if the board separates them) are some of the items in the first group. These items occur every year, however the board will decide to adjust the amounts based on past history and plans for the coming year.
●     The second group are "specialty" items that may not appear in the budget annually, but the board needs to decide on whether the plans for the coming year will include them. Things like professional fees (are we planning to have a reserve study this year), pumping of septic systems (unless this is done every year - maybe on a rotating basis), significant road repairs, painting (unless the association has a paint fund) fall in this group.
●     The final group would be funding of the reserves, paint fund or similar type funds. This funding should be based on a multi-year plan for each of these association funds.
●     When all these amounts are known or filled in, add them up and apply the appropriate funding for each unit (are they equal, or is there a percentage formula to apply). The monthly condominium fee is determined. Sometimes, boards will feel that the fee is too high (or too low) and see where they can adjust the budget to meet the association's needs.
If the board tries to set the fee and back into the numbers that will support the fee the task becomes much more difficult. Now, lets go back to the challenge presented in the first sentence of this article: "How can the condo fees go up so much - it is the management companies fault" The straightforward response to this is: "The board worked very hard to develop the budget - let me please send you a copy. If you see a potential for saving money, please let me know, because I am sure that the board works extremely hard to identify ways to save money and would appreciate any help they can get".
 
Great North Homeowner
Incentive Program
 
Thanks 
At Great North Property Management we value our clients.  In an effort to show our appreciation we have implemented a new homeowner incentive program for owners who currently live in properties under our management. 

If you are instrumental in setting up a meeting with the board of directors / trustees at another association and the contract is awarded to our firm, we will pay you a 10% commission on the first year's management fee. 

EXAMPLE:

$40,000.00 annual management agreement with Association ABC  x  10% = $4,000.00
 
This is our way of saying thank you for your confidence in our ability to deliver superior property management services. 
Reducing Home
Energy Costs
 
LightbulbU.S. homeowners can lower home energy bills, lower federal income taxes and increase home comfort by making energy efficiency home improvements that qualify for up to $1,500 in federal income tax credits.
 
Consumers who make energy-efficient upgrades can also reduce their personal carbon footprint because using less energy at home means emitting less pollution too.
 
The federal income tax credits for specific home improvements are available now through 2010, thanks to the American Recovery and Reinvestment Act (ARRA) of 2009.
 
While the tax credits are similar to those in effect a few years ago, consumers should be aware of some changes, according to Steve Nadel, executive director of the American Council for an Energy-Efficient Economy (ACEEE). Consumers must install the specific products and equipment that qualify for the 2009-10 tax credits. Some important details on the home improvement tax credits include:

·         For each type of qualifying equipment, the credit is for 30 percent of the cost up to $1,500. 
·         It is a one-time tax credit that can be claimed in part or in whole for tax year 2009 and/or tax year 2010.
·         Homeowners who claimed the $500 credit available in 2006-7 can claim the remaining $1,000 credit for additional products bought and installed in 2009 and/or 2010.
·         There are two basic categories of qualifying equipment-"building envelope" products and heating and cooling equipment.
·         Building envelope products are replacement windows (including storm windows, storm doors, and skylights), certain ENERGY STAR asphalt and metal roofs, insulation and other sealing products.
·         Heating and cooling equipment includes furnaces, boilers, ground source or geothermal heat pumps, gas or propane water heaters, central air conditioning systems (but not window air conditioner units) and biomass stoves.
·         Installation costs are not covered for building envelope products.
·         Installation costs are covered for heating and cooling equipment.
·         For some products, the qualifying criteria are more stringent than they were in prior years. For example, all ENERGY STAR windows no longer qualify.

For detailed information on what qualifies, visit www.energytaxincentives.org.
Helpful Homeowner Tips 
 
Snow
 
With winter right around the corner now is the time to take care of the following items in and around your home:
 
 
Winterize Spigots
Please be sure to winterize your outside spigots to prevent possible water pipe freeze-ups.  This includes removing the hoses and turning off the water supply shut off to the spigot.
 
Cleaning Gutters
Clean your gutters and downspouts. Be sure to clear any debris where the gutter connects to the downspout. Clogged gutters can cause water to back up, which can eventually damage wooden soffits located near the gutter.

Heat Setting
Please remember to keep your heat at a minimum setting of sixty degrees if you are planning to leave for an extended period of time.  You should also leave your cabinet doors open so pipes do not freeze within your home. 

 
Smoke / Carbon Monoxide Detectors
Test your smoke and carbon monoxide detectors. Replace batteries periodically.
 
 
Weather Stripping
Check weather stripping around entrance doors and garage doors.

Heating System
Check your heating system including filters, pilot lights and burners. Have the system serviced by a qualified professional. Cleaning and servicing now can save you money later.

Generators
If you have a generator now is the time to start it up and test it to be sure it's running properly.  
 

Stay Warm!
 
 
 
Great North Property Management, established in 1990, is a full service real estate management firm specializing in the management of condominium associations throughout New England. 
 
We give you attention from the principals of the company, unsurpassed service, and extensive knowledge of the marketplace.  We handle all of your financial, administrative, contractual and legal matters.
 
If you wish to contact us regarding a service request, accounting inquiry, change of address, or a 6(d) certificate/statement of fees, please direct inquiries to:

Great North Property Management, Inc.
Corporate Headquarters - Accounting
Malt House Exchange
95 Brewery Lane Suite 10/11
Portsmouth, NH 03801
Phone: (603) 436-4100
(800) 639-7309 (Outside New Hampshire)
Fax: (603) 766-6548


Please feel free to contact any of the senior staff members if you have an issue or concern: 
 
Lou Gargiulo, CEO
603-436-4100 ext. 12
 
Justin Gargiulo, VP of Field Operations
603-436-4100 ext. 18
 
Stefany Shaheen, VP of Administration
603-436-4100 ext. 14
 
Jacki Sirrine, Controller
603-436-4100 ext. 35
 
Brenna Sanborn, Assistant Controller
603-436-4100 ext. 28 
 
 

We go the extra mile every day!
Automated Clearing House (ACH)
Dollar Sign
 
In our first newsletter we featured an article about Automated Clearing House (ACH) and had a great response from many homeowners.  We realize that everyone is living a busy life and need to find ways to simplify things.  One of the easiest changes you can implement is to have your condoiminum fees paid automatically every month via ACH.
The Automated Clearing House Network allows you to pay your condo fees and related expenses by making a direct transfer from your bank account to your association's account.
 
Avoid the hassle of remembering to send your monthly payments, risking a late fee, and begin saving yourself the rising expense of a stamp.
 
The Automated Clearing House (ACH) Network is a highly reliable and efficient nationwide batch-oriented electronic funds transfer system governed by the NACHA OPERATING RULES which provide for the interbank clearing of electronic payments for participating depository financial institutions. The Federal Reserve and Electronic Payments Network act as ACH Operators, central clearing facilities through which financial institutions transmit or receive ACH entries.

New Employee # 1
Please welcome Jeff Prindle as our newest Property Manager in Nashua. 
Jeff brings a wealth of experience to the organization having spent the last thirteen years working for Brady Sullivan Properties in Manchester, NH.
 
Dollar Sign
New Employee # 2
Please welcome Brian Helfrich as our newest Assistant Manager in Portsmouth.  Brian has a BS in Business from the University of New Hampshire and has spent the past three years working in the commercial real estate business in the Boston area.
 
Brian 

New Clients
Please welcome the newest associations to the Great North family.
 
 Brian
Renaissance on The River - Lowell, MA
 
Brian
Shepard's Cove - Kittery, ME
 
Brian 
Shepherd's Hill - Hudson, NH
 
Brian 
Mt. St. Mary's - Hooksett, NH
 

Fairways 
Fairway Oaks - Haverhill, MA