Dear Seaside Customer,

With winter weather now upon us, we wanted to give you some important winter care instructions for your equipment. Your Seaside High-Speed Internet outdoor antenna is designed for maximum signal penetration, but it will still be susceptible to the elements. Should you encounter service issues during periods of bad weather, please consider the following before calling Seaside Technical Support:

Have you lost power? If so, your antenna will not function. Once power has been restored, turn your computer back on and your antenna will re-register, and your internet will likely return. If it does not, call Tech Support to verify that both your computer and Subscriber Module (SM) are properly plugged in.

Has your service become inconsistent? If one moment you have service and the next moment you do not, this could be due to very high winds. Your antenna is directed at a particular structure in your area. Heavy winds (storm strength) can cause your subscriber module to move, thus pushing it out of alignment. If the issue is still occurring after the winds have subsided, contact our Support Desk to schedule a possible re-alignment of your antenna.

Has the service slowed down? Many people choose to stay home in order to avoid extreme weather conditions. This generally means that more people are using their home computers at the same time, particularly those with home or business network setups (more than one computer hooked up to a connection). Heavy uploading and downloading can cause the connection to the internet on one or more of the systems to slow. Though we ensure our service is reliable and fast for all users, the speed will be affected if everyone on the system is using the service at the same time.

Have you lost service completely? Check to make sure that there is no heavy build up of snow that is burying your antenna, as this may cause service problems.

If you believe your router is causing problems, do the following:

1) Unplug the router and the Subscriber Module (SM).

2) Turn off the computer.

3) Power up the SM, and let it run for a minute or two.

4) Turn on the router. Give it time to fully power up.

5) Power up the computer. 

6) Verify the cables are secure and connected properly.

IMPORTANT NOTICE: Seaside reminds you that it is not advisable to scale your roof or attempt to remove the ice or snow from your equipment. Seaside will not be responsible for any damage that results.

Thank you for taking the time to read these winter care notes. Seaside Technical Support is available to help you with any service issues you may be experiencing.