Seaside High-Speed
When will I get access to Seaside High-Speed Internet? 

Community Information Sessions
December 9th
Earltown Community Hall
5527 Highway 311
Earltown
7:00pm
 
Service Update for North Colchester Communities:
Central North River
Earltown
East Earltown
Kemptown
Manganese Mines
McBains Corner
McCallum Settlement
McKenzie Settlement
North Earltown
North River
Nuttby
Riversdale
Spiddle Hill
Upper Kemptown
and surrounding communities
 
December 10th
Advocate and District Fire Hall
4176 Highway 209, Advocate Harbour
7:00pm
 
Service Update for Southwest Cumberland Communities:
Advocate Harbour
Apple River
Brookville
East Apple River
East Advocate
Fraserville
New Salem
Sand River
Shulie
Spencers Island
West Advocate
West Apple River
and surrounding communities
Go Green!
Seaside
E-billing
 
Seaside is now requesting our customers to switch to receiving all future bills by email.  By actively going green, it reduces environmental waste, but also provides the advantage of receiving your invoice in the matter of minutes, rather than days or a week.
 
Please click here, which will open up your email program. In the subject line, state: "Switch me to email billing." It's as simple as that. If you do not have a Seaside High-Speed Internet email address yet, please call our technical support team at 1 888 965 5511, and request email billing for your account. Every little bit helps in reducing future environmental impact on our beautiful rural Nova Scotian landscape.
Technical Support Service
 
Effective Dec 1st, 2009 Seaside's Tech Support hours of operation are as follows:
 
Monday to Friday
7:00am - 12:00am
 
Saturday & Sunday

8:00am - 11:00pm
 
Click here for more information. 

Costs and Contract Options

 

Our monthly service cost is $44.95 plus tax. You have a choice of contract periods. For more info click here.

Important information for all those waiting for Seaside service:

 

Under the Broadband for Rural Nova Scotia initiative, Seaside's job is to build a network of structures covering Cape Breton and the five northern counties of mainland Nova Scotia. This is an area one-fifth the size of Texas, but with far more challenging topography and a much harsher climate. 
  

With each passing week, more and more of you have been able to access our service.

 

Currently, our network is 85 percent complete. By Christmas, we expect to have covered 94 percent of the civic addresses in our territory. At year's end, there will still be a few hundred households without access to high speed. We understand the frustration of rural dial-up. That is why Seaside competed for and won the right to provide broadband service to more than half of Nova Scotia, and we will not be satisfied until everyone who wants service has it.

 

Getting this far has been a complicated process. We designed a network capable of covering 2,800 square kilometres. Since Nova Scotia is the first jurisdiction in North America to promise universal broadband access, we drew on the engineering knowledge of Motorola International to put their equipment in the right places.

 

We then selected sites and negotiated leases for 181 new structures. Each of the new structures required a public consultation process and federal regulatory approval. In addition, we had to negotiate to place our equipment on 21 government-owned communications towers.

 

We arranged for electrical power to all of our structures - a process that can sometimes take weeks or months. We installed and tested almost 1,000 individual pieces of radio equipment - transmitters, receivers, routers, and antennas.

 

Once a particular section of our network obtains power, we look for and eliminate signal holes. These are small, localized areas, where dense vegetation or changes in terrain block the wireless signal.

 

The graph below depicts the progress of our network. Work to design the network, lease tower sites, and obtain permits dominated the early months of the project. Once construction began, there was constant expansion of our broadband network, which continues today. 

Seaside Network Growth

At present, our network "backbone" is in place and fully operational. Most of the network "ribs" or "spurs" are also in place, although some sections are still waiting for power. Our field crews will focus on filling in signal holes in early 2010. This requires visiting each problem area and determining why our signal is not getting through.

 

Progress is measured one or two customers at a time. Solutions may require adjusting a customer's antenna location, or installing a small pole. We will continue to work throughout the winter.

 

We share your impatience, and we thank you for bearing with us. Once we have specific information on construction and completion of service in your area, we will inform you directly. 

 
We are proud to be working to bring you a robust and reliable service. 
 
 
 
Your Seaside High-Speed Internet Team