Community Information Sessions
October 21st
Tidnish Crossroads & Area Community Centre
4358 Route 366
Tidnish Crossroads
Service Update for Northwestern Cumberland Communities
7:00pm
October 22nd
Pugwash Village Commission 124 Water Street Pugwash
Service Update for North Central Cumberland
7:00pm
October 29th
Malagash Community Hall 1926 North Shore Road Service Update for Northeastern Cumberland
& Northern Colchester
7:00pm
November 4th
Economy Recreation Centre
3315 Highway 2
Economy
Service Update for Western Colchester Communities
7:00pm
November 5th
Royal Canadian Legion Branch 106 - Lounge
Masstown Road
Debert
Service Update for Western and Central Colchester Communities
7:00pm |
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Costs and Contract Options
Our monthly service cost is $44.95 plus tax. You have a choice of contract periods. Click here for more information. |
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FAQ
Q: What do I do if my Internet stops working?
A: There are many reasons this may occur.
1. Cable connection: Check that the cable connection going into the computer has not become loose or come out of the computer network port. Push it in until you hear a click. Wait about 30 seconds and test the connection. If there is still no connection, restart the computer and try again.
2. Power fluctuations: Even a power flicker could cause your Internet connection to drop off. Turn off the computer and power cycle the Subscriber Module (SM). Unplug from the wall, the black Motorola power cord coming from the SM, wait 15-30 seconds, and then plug back in. Wait about a minute and then turn on computer. Verify that there is a connection to the Internet.
3. Router issues: Routers allow multiple computers in a household or business to connect to the Internet at the same time - either directly or wirelessly. Again, power cycle the network by turning off the computer and unplugging power to both the SM and the router. Plug in the SM and wait 1-2 minutes. Plug in power to router again. Wait a minute or two, then power on computer. If this does not work, try connecting your computer to the SM. Unplug the connection from the Motorola power cord that connects to the router and plug this into your computer. Then reboot both the SM and computer and test your connection.
4. Software conflicts: Close out all programs, reboot your computer, and test again.
5. Spyware/Virus issues: Make sure install up-to-date spyware and virus removal software, so that if viruses do attack your computer, you will have some way of removing them from your system. Do a "full system scan" with your anti-virus, spyware, and malware.
6. Network issues: Unfortunately, there is little you can do to resolve a networking issue. If you cannot connect to the Internet, try turning off your computer, check cable connections, power cycle SM as stated above, then turn on computer.
If these steps do not resolve any of your issues above, it is best to call technical support at 1 888 965 5511. ext. 202. Our trained technical staff will be more than happy to help resolve your connection issue.
Check the FAQ section of our website for more information. | |
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Seaside in the Community
Hello Rural Nova Scotians! Seaside has completed its 15th Community Information Session since early Fall. Many more are planned across our nine counties in the next months. These meetings are designed to provide local residents with up-to-date information on network development in their area. We encourage you to attend with friends and neighbours, and hear first-hand when your community will receive Seaside High-Speed Internet. Check our website calendar for the most up-to-date information. | |
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County by County Update
Antigonish: Service in the Fairmont area has been corrected, and the signal interference issue has been resolved. If you have called in previously and were asked to wait for this correction, please call Customer Service at 1 888 965 5511 now. Currently, we are working to complete sites in the Ohio Lake Road area to serve southern Antigonish. Seaside employees will be present at the Antigonish Farmer's Market on Saturday, October 31st. Come by and say hello. Click here for a complete list of communities now served.
Cape Breton: Last week, Seaside completed its sixth community meeting in this county. Seaside is set to launch service to several communities within Cape Breton during the month of November, and we look forward to making these announcements. Look for notices in this newsletter and your local paper. Click here for a complete list of communities now served.
Cumberland: Seaside will be holding three community meetings in Cumberland County in the next three weeks to let you know about the significant upgrading that has occurred in the past months in Cumberland County. Please plan to attend to learn more. Click here for a complete list of communities now served.
Guysborough: Seaside's tower at New Chester Road is now in service! This tower experienced a slight delay. We apologize for missing our projected date by eight days. Please call 1 888 965 5511 for service availability. As well, Seaside has installed high-speed at the New Harbour & Area Community Access Association. Stop in and try out our service. Seaside will be helping celebrate "Small Business Week" at the Business Network Appreciation Dinner in Larry's River on October 22nd. Click here for a complete list of communities now served.
Inverness: Community meetings in Inverness projected important news coming just after Thanksgiving. Seaside is pleased to announce that we have completed the installation of all of our radio equipment on the towers within Inverness. These 13 towers are having their power installed as we speak, and we can expect to roll out high-speed Internet very shortly. Pay attention to the Oran and this newsletter for our service announcement in the coming weeks. Click here for a complete list of communities now served.
Pictou: Our structures in Toney River, Fitzpatrick Mountain, and Diamond, are scheduled to be launched by mid-November. To verify that your community will have service from these structures, please call Customer Service at 1 888 965 5511. Click here for a complete list of communities now served.
Richmond: Seaside thanks everyone for their attendance at last week's community meetings in Grand River and Rocky Bay Road. As mentioned at those meetings, Richmond County has seen our construction of nine sites be completed and are now waiting on power and equipment. November 15th is our target date for launching service throughout Richmond if all our stars align. Pay attention to your newsletters to keep yourselves informed. Click here for a complete list of communities now served.
Victoria: Service levels across Victoria County have never been stronger as Seaside has completed the network in this region. The next step in the development of our network, will be the integration of this area into the larger broadband network. If you do not yet have service in Victoria County, please give us a call at 1 888 965 5511 and we will happy to serve you. Click here for a complete list of communities now served. |
| Seaside is Going Green!
Seaside is now requesting our customers to switch to receiving all future bills by email. By actively going green, it reduces environmental waste, but also provides the advantage of receiving your invoice in the matter of minutes, rather than days or a week.
Please click here, which will open up your email program. In the subject line, state: "Switch me to email billing." It's as simple as that. If you do not have a Seaside High-Speed Internet email address yet, please call our technical support team at 1-888-965-5511, ext. 202, and request email billing for your account. Every little bit helps in reducing future environmental impact on our beautiful rural Nova Scotian landscape.
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We are proud to be working to bring you a robust and reliable service.
Your Seaside High-Speed Internet Team | |
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