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Customer service isn't dead...
it just passed out for awhile
Greetings!
If you're like me, your #1 pet peeve in the past few years is the glaring lack of customer service. From under-staffed Tim Horton's to over-booked hairstylists, we've been paying too much and getting too little.
It's time to start a service revolution (or is that resolution?) and it's starting here. Enter Kerri-Lee, graphic designer and extremely pleasant person. I am excited to announce that, after years of casual contracting, Kerri-Lee Bray will be devoting three full days a week to Meringue3.14 and her loyal clientele. The best part? She's already committed to some set "office hours" where you can call in and chat (see below). Watch for Kerri-Lee's bio in our next edition.
Sincerely,
Amy Perzan Merrill
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As one of Meringue's valued clients, we invite you to have a "Coffee & Consult On Us!"*
It's a chance for us to get to know you better, review projects and discuss your marketing plan.
In light of our initiative to serve you better, we have created a client profile form designed to uncover your unique business needs. You can print and complete the form now or go over it with us when we meet in person.
Completed Client Profile forms can be:
Faxed: 1 888 31 Brand (27263)
Emailed: info@mmm314.com
Mailed: Meringue3.14, 777-7620 Elbow Dr. SW, Calgary, AB T2V 1K2
Or, call 403.279.5314 or email info@mmm31.com to schedule a meeting!
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Customer Service Hours
I'm always available by email, but there's nothing like picking up the phone and chatting one to one! Starting February 1st, feel free to phone me during the below hours to discuss an existing or upcoming job.
Phone: 403-279-5314
Hours: 10:30 a.m. - Noon every Monday, Wednesday & Friday As part of our "Coffee and Consult On Us" offer, above, I am now accepting emails at info@mmm314.com for bookings beginning Feb 1. I look forward to meeting you soon, Kerri-Lee, Graphic Designer P.S. If you're calling outside these hours, please leave a message We're
committed to returning calls on a priority basis. As an alternative to
playing phone tag, email us with a convenient time to reach you and
we'll schedule a teleconference at our earliest available time. |
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Designer Tip #32
4 Ways
To Outshine Your Competitors'
Customer Service
There's no secret to getting your customers to come back. All you need to do is provide
customer service that exceeds your customers' expectations and outshines your competitors'
customer service.
1) Determine what makes what your offer special.
Study the competition. Think about their customer service and the customer service you provide. What can you offer your customers that is "better" than the competition?
2) Study the customer service ideas on your list and examine their feasibility.
Customer service is not a "sometimes" proposition. So only choose what you can definitely do 100% of the time.
3) Choose one or two of your customer
service ideas and implement them. Don't just do it; you also need to let people know that you're doing it. Feature this aspect of your customer service in whatever ads you run. Put it on your business cards and in your email signature. Make it part of your greeting spiel when you answer the phone.
4) Stay proactive and keep gathering customer service ideas.
Listen to your customers and find out what kind of special customer service they want. You can do this formally, by creating a customer satisfaction feedback form that you enclose with every sale or post on your website, or informally, by asking them for their customer service ideas when they're in your store or office.
For the complete article, visit:
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