The Foresight Newsletter
January 2012brought to you by Patrick Gray 
Prevoyance Group
Greetings!

Welcome to the Foresight Newsletter, a free monthly publication by Patrick Gray, president of Prevoyance Group Inc.  This newsletter shares tips for high performance IT organizations and observations that we hope will prove informative and enjoyable.
WORK 
Performance Evaluations
 

For many companies, the start of a new year marks an oft dreaded leadership task: completing performance evaluations. Through most of my earlier career when I was working for someone else, performance evaluations were little more than one more administrative burden to be dispensed with as quickly and painlessly as possible. Speaking with staff at my client locations, not much has changed.

 

Most performance evaluations seem to fall into one of three categories. In the first, the employees largely complete the requisite HR forms, essentially evaluating themselves, and then rankings and corresponding pay adjustments are delivered with little or no explanation or connection to the evaluation process. In the second category, a manager not wishing to offend will rank all his or her employees at essentially the same level, advocating some notion of fairness. Finally, that rarest of breeds is the evaluation that's thoughtfully conducted by one's boss, provides actionable ways to improve, and includes a roadmap that allows an employee to further develop his or her skills and advance within the organization.

 

The first two categories harm your most valuable employees: the highest performers. Whether they're a star salesperson or jockeying to be the best coder on the IT staff, the best want to know where they stand in relation to their peers, and how they can effectively beat them.

 

Evaluations that don't provide guidance on how a high performer can excel, or worse yet provide an equivalent reward to an average employee, sap the high performer's drive at best, and send them walking out the door at worst.

 

While a new year brings with it a raft of administrative tasks and demands, employee evaluations are any leader's most important task. Provide meaningful steps for improvement and recognize your high performers appropriately, and they'll be ready to join you in putting their best effort forward. 

LIFE 
Outsourced Resolutions
 

A recent Wall Street Journal article suggested "outsourcing" one's New Year's resolutions. I found the title overly proactive since it evoked a mental image of call center staff in a remote location engaging in diets and exercise routines on behalf of "clients" popping bonbons, but the actual "outsourcing" was far more sensible. Essentially, the article encouraged exchanging resolutions with a loved one, with one party providing one to three resolutions for the other, then holding them accountable to meeting those resolutions.

 

This assumes a trusting and sound relationship and the fortitude to listen to resolutions that might seem mean-spirited or insulting (who wants a loved one telling them they need to "enhance" their level of fitness?). However, the benefit is having a trusted party to hold you accountable. Most resolutions are readily abandoned, since they are aired to no one but us, and our only taskmaster lies inside our skull.

 

I have always found that an external force keeps me more accountable than self-reliance. Whether it's a client deadline or personal commitment to a friend or loved one, most people seem more diligent in accomplishing goals subject to external forces. While I'm not sure if I am ready to have an external party set my goals for the New Year, sharing them widely and asking for some "accountability assistance" certainly seems like a good way to accomplish my resolutions, rather than abandoning them a few weeks into 2012.

HEARD IN THE HALLWAYS 
Today's Decision... tomorrow
 

Management guru Peter Drucker wrote that "Wherever you see a successful business, someone once made a courageous decision." In addition to courage, I would add timeliness, based on having seen a number of businesses delay a decision endlessly, only to become paralyzed by inaction while competitors, customers, and external circumstance pass them by.

 

It's easier than ever to delay a decision. We have reams of data that can be further analyzed, collated, sliced and diced, and used as a crutch for inaction while also having increasingly active and aware stakeholders ranging from shareholders to government bodies and even activist customers. Inaction can seem like the safest course when stakes are high, but not making a decision limits options, and essentially determines a course of action that puts you in the passenger seat.

 

You will never have the best or most extensive information, and rarely will a business decision have an obvious right or wrong alternative; however, as Mr. Drucker so aptly mentioned, rarely does a business become successful by avoiding a decision.

A WORD FROM OUR SPONSOR 
 

In case you missed them, my regular column on CBS' Tech Republic contained the following articles in the month of December:

 

Sex sells - even in the enterprise

Hire learners, not people with specialized skills

Lessons learned in Greece

The Department of No

 

And in my new "Tablets in the Enterprise" column:

 

Why tablets matter for enterprise users

The e-reader is dead in the enterprise

Examine the two schools of thought for tablet computing

Reach out and touch... your desktop?

Tablet trends and game changers in 2012

 

 

Attention Podcast Fans! The Foresight Newsletter is now available in Podcast format on www.itbswatch.com as well as via iTunes. I make no warranties about the quality of the host however!

TRAVELS WITH PATRICK 
Turkish Delight
 

I had a speaking engagement in Thessaloniki, Greece in early December, and my wife and I decided to make a bit of a vacation out of the trip. We planned a few days in Greece, and while pondering the globe and considering where we could spend a few additional days, our focus was drawn to Turkey's capital city of Istanbul. Neither of us knew a great deal about the country aside from the rudiments acquired in grade school, but it always held an exotic appeal and the one hour flight from Thessaloniki was also attractive.

 

 While I usually bristle at the idea of an organized tour, my wife suggested a food tour she'd found online that promised a circuitous route through traditional neighborhoods, and a sampling of 20+ different dishes with a focus on local "street food" rather than haute cuisine.

 

The day started with a walk through a market where we procured fresh cheese, olives, and bread, which we then ate in a warehouse of sorts off the main street of the market. We then progressed through various side streets and alleys, sampling everything from candy and baklava to liver and a drink made from fermented millet seed. Each dish had a story, whether it was the baker who had been making a particular dish for decades, just as his father's father had done, or the soup in the basement of a mosque that had been feeding hungry local workers for a thousand years. The spices and style of cooking augmented the sense of Istanbul as a melting pot of sorts, with Greek, Roman, and Ottoman influences blending and building upon each other.

I've always felt one could establish a connection to a culture or city by sampling its food, and Istanbul was no exception, particularly since this tour allowed our group of four to experience people and places that would be otherwise inaccessible to a non-Turkish speaking foreigner without extensive local knowledge. While it will cost me some extra time at the gym, the day of walking, eating, and experiencing Istanbul in this manner was an unforgettable experience.

Thanks for reading this month's Foresight newsletter. We love hearing from our readers, so please feel free to email info@prevoyancegroup.com with any comments or suggestions.
 
Warm Regards,
 

Patrick Gray
Prevoyance Group
In This Issue
Work
Life
Heard in the Hallways
Travels with Patrick
Quick Links
CIO 911
IT Management Emergency? Call CIO 911
Have lingering doubts about that multi-year implementation? Struggling with a staffing or organizational challenge and wishing you had a second opinion? In need of a sounding board for a new idea before you take it to the CEO? Need help with challenges like these but don't want the overhead of a full-blown consulting engagement? Then CIO 911 is perfect for you!
BreakthroughIT
Breakthrough IT
For more IT management ideas and an in-depth discussion about moving your IT organization to the next level, order Patrick Gray's debut book, Breakthrough IT: Supercharging Organizational Value through IT. You can purchase the book on Amazon.com or request signed copies or volume orders by emailing info@prevoyancegroup.com.