The Foresight Newsletter
May 2011 brought to you by Patrick Gray 
Prevoyance Group
Greetings!

Welcome to the Foresight Newsletter, a free monthly publication by Patrick Gray, president of Prevoyance Group Inc.  This newsletter shares tips for high performance IT organizations and observations that we hope will prove informative and enjoyable.
WORK 
"Golden Rule" Management
 

I attended a speech by a CEO of a $9B Fortune 500 aerospace company recently, and he was explaining some of the initiatives he had launched during his tenure to benefit his workforce. From flexible leave policies to a far more systematic talent management program, the company had clearly invested in these areas and made them a major focus.

 

After the speech, I asked him what his impetus for implementing these changes was, expecting it might be a famous management treatise, the admonishment of a fellow officer or advisor, or perhaps the fallout from a lawsuit or settlement. He thought for a moment, and recounted that he had spent over three decades working his way through the ranks of the company, and upon arriving at the top spot, wanted to treat his employees the way he would like to have been treated. He said he was simply implementing the "golden rule:" treating others with the respect he would like to be treated with in return.

 

In an era of complex management theories, mathematically intensive process improvement initiatives, and technologies that change on a seemingly daily basis, I was pleasantly surprised that something as simple as the "golden rule" could drive policies, and positively impact a multi-billion dollar company.

LIFE 
New Life
 

Two weeks ago, I became an Uncle for the first time when my sister had a baby boy. Mom and baby are both doing well, although the baby was born six weeks early, resulting in quite a few sleepless nights and prayers for the little guy. Amazingly, he is doing much better, and in pictures looks every bit the normal, healthy baby, until you see an adult hand in the picture and realize how comparatively small he is.

 

It strikes me that living in a country like the US, one almost never hears about mothers dying during childbirth, or significant numbers of babies not leaving the hospital, a fairly common occurrence only a couple generations ago. Despite ongoing debates about the state of the healthcare system in this and many other countries, it is certainly amazing that a baby born six weeks early is relatively routine, and that my sister and her baby will be home together in a few short days.

HEARD IN THE HALLWAYS 
The Great IT Org Chart Debate

 

There's an endless debate in IT circles about who a Chief Information Officer should report to. The default answer is that it mustbe the CEO, otherwise the CIO is consigned to a life in a purely operational role, rather than allowing IT to flex its strategic muscles and change the organization for the better.

 

To that I say balderdash.

 

Like any executive position, effectiveness is usually more driven by the quality of the leader than lines on an org chart. I've met CIOs who report to the CFO (an IT "death sentence" as the pundits would have you believe) who served as a dynamic duo of sorts, combining technology initiatives with deep financial rigor, that usually met the enthusiastic approval of the CEO. In many cases, neither CIO nor CFO expressed any interest in changing this relationship. I have also encountered "direct report" CIOs who were little more than IT managers "keeping the lights on" and doing little to influence corporate strategy.

 

Many in IT also forget that this is a two-way street. After years of serving as little more than a utility, IT may need to demonstrate its strategy chops before the CEO sees a need to have the CIO report directly to him or her. I have often jokingly lamented that life should be more like business diagrams, where a couple clicks of a mouse and moving a few arrows resolves a testy business problem, or changes years of ingrained practice. We all know that this is obviously not the case, and assuming moving a line on an org chart will make IT more effective is a pipe dream without the right leader.


A WORD FROM OUR SPONSOR 
In case you missed them, my regular column on CBS' Tech Republic contained the following articles in the month of April:

Does your IT department create an "experience"?
Virtualizing your way to better enterprise projects
Who watches the watchers?
The "fine print" of cloud computing

Attention Podcast Fans! The Foresight Newsletter is now available in Podcast format on www.itbswatch.com as well as via iTunes. I make no warranties about the quality of the host however!

TRAVELS WITH PATRICK 
Going to the Source
 

When I was living in Italy, I came down with a 24 hour cold. I tend to get these when I run outside on one of those mornings where you can't seem to dress appropriately. If you dress such that you'll be comfortable several minutes into the run, you will likely be freezing during the first mile or so. Invariably I will feel fine after the run, and then begin sneezing manically after an hour or so.

 

My sneezing started at the office, and several of the women sitting nearby asked if they could get me something. I asked for some sort of cold medicine in pill format, what I generally take in the US where we seem to have a pill for everything. They were thoroughly confused, and asked why I would take a pill for something that was clearly in my sinuses and had nothing to do with the digestive tract.

 

I was about to chalk this up to another incident of things being a bit "different" in Italy, but upon further thought, it did make a fair bit of sense. Some form of inhaled medicine would clearly attack the source of the problem, eliminating the digestive tract and bloodstream as middlemen. Perhaps the Italians were onto something after all, and attacking the source of a problem certainly seemed like the medically sound approach, not to mention the metaphorically one as well.

Thanks for reading this month's Foresight newsletter. We love hearing from our readers, so please feel free to email info@prevoyancegroup.com with any comments or suggestions.
 
Warm Regards,
 

Patrick Gray
Prevoyance Group
In This Issue
Work
Life
Heard in the Hallways
Travels with Patrick
Quick Links
CIO 911
IT Management Emergency? Call CIO 911
Have lingering doubts about that multi-year implementation? Struggling with a staffing or organizational challenge and wishing you had a second opinion? In need of a sounding board for a new idea before you take it to the CEO? Need help with challenges like these but don't want the overhead of a full-blown consulting engagement? Then CIO 911 is perfect for you!
BreakthroughIT
Breakthrough IT
For more IT management ideas and an in-depth discussion about moving your IT organization to the next level, order Patrick Gray's debut book, Breakthrough IT: Supercharging Organizational Value through IT. You can purchase the book on Amazon.com or request signed copies or volume orders by emailing info@prevoyancegroup.com.