Greetings!
Welcome to the Foresight Newsletter, a free monthly publication by Patrick Gray, president of Prevoyance Group Inc. This newsletter shares tips for high performance IT organizations and observations that we hope will prove informative and enjoyable. |
| WORK
Ego-based Management |
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While there are abundant opportunities for missteps as you
migrate upwards in the management ranks, one of the most nefarious is managing
with your ego. We've all seen once stellar companies, from Enron to a raft of financial
companies, where decisions were made based on ego with dramatically tragic
results. While these tragedies make for great stories in the business papers,
far more subtle cases of ego-based management abound and while less dramatic,
are equally detrimental.
Consider once-great companies that were convinced their
product was so superior and so transcendental that shifts in customer taste or
disruptive technologies would never dethrone it. Look at the long litany of
companies that implemented the latest management fads, from Lean to TQM, paying
lip service to the concepts, expending wads of cash and corporate "attention
span," but never actually adopting or embracing any positive changes suggested
by project, engaging in it merely to say "Look at us, we're also a Methodology
X company!"
It is easy to laugh off the mistakes of others and swear we
will never be affected by ego-driven management, but when this problem is
closest to home it is the most difficult to detect. Pay attention to the
feedback of a group of trusted peers or external advisors. Generally when
others appear to be grudgingly going along with an idea where you are the
biggest champion, you may be wildly innovative or letting your ego be the
guide.
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| LIFE
Boogiemen |
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Whether reading the newspaper or striking up a casual
conversation with a coworker or acquaintance, there is often mention of a
boogieman: a mercurial entity that somehow is adversely affecting that person's
life with no recourse on their part. Few use the actual term "boogieman" to
describe this fearsome menace, preferring instead to endow more human entities
with the powers of the boogieman, from a boss or an ill-regarded politician; to
"those evil CEOs;" to unnamed terrorists, racists, sexists; to corporations or
"the media" and other miscellaneous vast and conspiratorial entities that
appear to be lurking around every corner.
Oddly, even intelligent people will laugh at one man's
boogieman in one breath, then confidently assert that their life would be much
better if only <insert boogieman here> was out of the picture. As
political parties fall in and out of favor, one group giggles at the other
side's attribution of all evils in the world to their favored leader, only to
soon be whispering about a new leader's world-ending policies.
The boogieman is the perfect scapegoat, and when one
attributes their problems to the boogieman, he holds infinite power over us. If
my lot in life is due to "the media" or some world leader, I can sit
comfortably by, attributing all my problems to the boogieman. When glass
ceilings, terrorists and global conspiracies lurk around every corner, one has
the perfect excuse to sit on the sidelines of life and mope rather than get in
the game, ultimately proving the boogieman victorious.
A modicum of personal accountability and fortitude are all
it takes to defeat the boogieman. While you may not agree with every policy
from the national government, or the opinions of the latest talking head in the
idiot box, realize that these are people and not boogiemen and you will be
better for it.
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| HEARD IN THE HALLWAYS
Best way to get your point across? Redact it!
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Despite my best attempts at following my own advice and
attempting to craft emails carefully and thoughtfully, even I routinely make
mistakes. Occasionally that little neuron that sits between the rest of my
brain and that itchy trigger finger, poised above the "Send" button lets an
item past, only to suddenly shout "STOP!" moments too late. I am notorious for
ending an email with "Please see the attached file," only to forget that tiny
detail of actually attaching the file.
My email client, Outlook, has a feature I only wish was
available to other facets of life, the ability to recall a message. When I
realize the error of my ways, the well-hidden recall option promises instant
redemption and face-saving. Wiping my brow and letting out a sigh of relief as
I click the button, things become a bit less certain when an ominous message
appears stating that the recall may be unsuccessful, and your blunder may have
escaped into the outside world.
The first time I attempted to perform a recall, a funny
thing happened. Apparently if the message has already been delivered to
someone's inbox, a subsequent email appears saying something to the effect of
"Patrick Gray really screwed up and wants to recall his message. It is likely
abjectly foolish, career damaging, insulting, demeaning or a combination of all
of the above. Would you like to allow him to atone for his sins or just keep
his errant communiqué so that you may witness his total lapse of judgment?"
When I attempted to recall a fairly harmless email, people I had not heard from
in months that I assumed were dead or had won the lottery instantly responded.
Responses varied from the relatively smug, implying that my lapse had been
noted and would be used against me at the earliest possible opportunity, to
concern that I had disclosed some conspiratorial secret. While the responses
varied, my recalled message was universally read by those who received it.
Apparently the key to getting your email read is to immediately recall it! |
| TRAVELS WITH PATRICK
Now Departing from Platform Two
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I have always been fascinated by trains. From putting coins
on the track to later retrieve a flattened piece of metal, to eagerly waiting
for Thanksgiving; since it usually meant my father would be retrieving a dusty
box from the attic that contained the train set that was annually set up around
the Christmas tree. Subways never did much to satiate my train fixation, since
they were generally dirty, lumbering beasts relegated to the dimly lit subterranean
warrens and full of world-weary commuters. Rather, it was the thought of longer
distance train travel that fascinated me. Trains were the setting for mystery
and intrigue, and during a childhood trip on a steam engine with my
grandfather, I half-expected to come across James Bond or Sherlock Holmes on my
closest-yet exposure to the famed Orient Express.
One of the benefits of my current work in China is that one
of the cities I frequently visit, Tianjin, is best accessed by high-speed train
from Beijing. I have heard horror stories of the Chinese railroad system, but
this train, completed just in time for the Olympics, is a marvel. The "business
class" fare is right around $10US, and the train accelerates out of Beijing to
330 km per hour/205mph. Perhaps the only negative about this speedy, posh train
is that once you settle into your seat and begin trying to spy Mr. Bond a few
rows over, the train is pulling into the station in Tianjin.
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Thanks for reading this month's Foresight newsletter. We love hearing from our readers, so please feel free to email info@prevoyancegroup.com with any comments or suggestions.
Warm Regards,
Patrick Gray Prevoyance Group |
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| Breakthrough IT Turns 1 |
| Patrick Gray's debut book, Breakthrough IT: Supercharging Organizational Value through IT celebrated its first "birthday" in November. You can purchase the book on Amazon.com or request signed copies or volume orders by emailing info@prevoyancegroup.com. | |
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