Greetings!
Welcome to the Foresight Newsletter, a free monthly publication by Patrick Gray, president of Prevoyance Group Inc. This newsletter shares tips for high performance IT organizations and observations that we hope will prove informative and enjoyable. |
| WORK
Value, Cheaply |
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As the economy falters, one can almost hear corporate
coffers slamming shut, and a quick scan of the business media provides myriad
accounts of cost cutting measures ranging from layoffs to travel clampdowns.
Indeed, common "wisdom" would advocate wantonly eyeing every penny that moves
out the door, questioning the expense and wondering how it can be reduced or
eliminated. One almost gets a sense that a switch has been flicked, as
companies go from seeking value at any expense, to a mantra of penny pinching
above all else.
What is striking is that this need not be a binary equation;
cost cutting does not always have to come at the expense of delivering value,
and vice versa. In fact, regarding these as two contrary and mutually exclusive
tactics can be ineffective at best, and downright deadly at worst.
The business school case studies hold up companies that have
managed to deliver value in a cost effective manner. As an example, several of
the major US airlines have increasingly subjected customers to frequent fees,
an abundance of rules and ornery employees. A new generation of lower cost
competitors have fielded newer, more efficient planes with onboard
entertainment yet have simultaneously reduced their costs while delivering a
more compelling product to the customer. Closer to home, most banks now offer
electronic statements and bill payment options, reducing their costs while also
offering the ultimate value to their customers: increased convenience.
With per-employee productivity at record highs, most
industries have little room to trim staff, and nearly every company large and
small has picked the low-lying fruit off the cost cutting tree years ago.
Rather than inanities like forced duplex printing and requiring CEO approval on
all paper clip orders, look for high value, low cost activities. While your
competitors scrimp and scrape to save a penny, they may miss opportunities to
spend that penny to generate a dollar, a wise choice regardless of economic
conditions. |
| LIFE
Doom and Gloom Inc. |
Despite (and largely due to) the turmoil rocking the world's
financial markets, an entirely new industry is making strides in the
marketplace: doom and gloom. From when we wake up in the morning, turning on
the radio to hear about the latest disaster in some foreign financial market
that faltered while we slept, to the evening when breathless talking heads
regale us with tales of woe, doom and gloom is becoming a nearly ubiquitous
product.
Someone wiser than I once said that disasters sell
newspapers, and times like these are no exception. While economic hardship is
very real on many fronts, media outlets package tales of woe to keep viewers
locked, and politicians exploit hardship to advance their agendas.
While economic fundamentals may be on shaky ground across
industries, geographies and in our own investment portfolios, more critical
fundamentals remain strong. I risk sounding preachy, but our friends, families
and communities are all filled with the same souls that were there in better
economic times, and despite some missing basis points in their portfolios, they
are the same people who we have worked and lived with, and likely an even
greater source of strength and compassion in trying times. Through thin and
flush, opportunities continue to exist. Despite the growing prevalence of Doom
and Gloom, Inc., we do ourselves a disservice by running up the flag of
surrender before even setting foot on the battlefield.
Shut off the television newscast, or close the
newspaper briefly and look at the wonders and opportunity that still surround
us. While doom and gloom are in strong supply, we still have the power to
choose not to spend our intellectual capital consuming them to the point of soul-battering
gluttony. |
| HEARD IN THE HALLWAYS
Best Practices |
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Like many a great consulting buzzword, the term "best
practices" started life as a noble concept, only to end up a hackneyed term
applied to irrelevant situations by many peddlers of the corporate equivalent
of snake oil. The concept is innocuous enough: find the best way of doing something,
identify and examine it, and apply it elsewhere. While straightforward, one
cannot help but wonder if anyone ever seeks good enough practices, or in haste
or thrift opts for the presumably less taxing worst practices.
Where best practices become dangerous is when they are seen
as static objects, that can be packaged, sold and applied wholesale in a "one
size fits all" model. Anyone offering a "universal" solution to a problem, be
it clothing, politics or business practices, is either selling the lowest
common denominator or something proven by safety and longevity that is the
opposite of what many situations calling for dramatic action need. While
examining and promulgating internal excellence is a fine idea, expecting to
pull a "best practice" from some library and find it timely, relevant and
appropriate is a shot in the dark.
At the end of the day, what makes most companies
unique is their practices, whether those practices are hiring a certain caliber
of people, creating unique products, some other combination of thousands of
possibilities. Entrusting anything beyond the most rudimentary practices to a
"one size fits all" approach will likely have the same result as trying to fit
a one size fits all hat upon my somewhat large head: a headache. |
| TRAVELS WITH PATRICK
Running on the Road |
Attempting to restore some level of fitness to my life, I
started running several months ago. Recently, I have been on the road more
frequently for client work, and have attempted to maintain my running schedule
in a "foreign" city.
Last week had me in Houston, a city I associate with heat,
cowboys and excellent Tex-Mex food, perhaps due to watching a few too many
Western movies as a child. With this impression, I packed my running shorts and
shoes, and selected a highly-ventilated sleeveless running shirt, envisioning
myself sweltering under a hot Texas sun, perhaps even dodging some banditos or
wagon trains. When I arrived in Houston, I was greeted with unseasonably cold
weather, the thermometer dipping within a hair of the freezing mark at night.
Locating a running store in the area, I paid the price for
my cavalier assumptions about the weather, stocking up on long-sleeve shirts
and insulated hats, also getting some tips on where to run near my hotel. The
clerk suggested a park with what he described as a nicely graded 3 mile loop
dedicated to runners.
A few hours later I found myself plodding along, bewildered
in the park the store had suggested. Mountain bikes blazed by me as I passed
multi-colored arrows pointing in every imaginable direction, each curve looking
like the next and presenting swooping hills and sharp drop offs. As the sun
began to wane, I finally encountered some walkers, and asked in between breaths
how to get back to some semblance of civilization. They provided some guidance
and several miles later I was back at my hotel.
Speaking with some client staff the following day, I
mentioned my evening exploration, and disappointment with the park and the
opportunities for potential collisions with speeding mountain bikers. The
person informed me that I had entered the wrong park, and had spent the evening
in a designated mountain biking area, where races and other events were
frequently held. While considering the fact that I was likely the culpable
party to any potential collisions, and my mistake should have been rather
self-evident, the gracious person showed me a map with the running section of
the park for future reference.
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Thanks for reading this month's Foresight newsletter. We love hearing from our readers, so please feel free to email info@prevoyancegroup.com with any comments or suggestions.
Warm Regards,
Patrick Gray Prevoyance Group |
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| Patrick Gray Speaking in Atlanta April 1st and 2nd |
| Patrick will be speaking at the IT Financial Management conference in Atlanta on April 1st and 2nd, presenting Using Measurable, Actionable and Dollar-based Metrics to Deliver Successful IT Projects and Solutions to the Coming IT Talent Crisis. More information about the conference can be found at www.itfma.com. We hope to see you there! |
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| Breakthrough IT Turns 1 |
| Patrick Gray's debut book, Breakthrough IT: Supercharging Organizational Value through IT celebrated its first "birthday" in November. You can purchase the book on Amazon.com or request signed copies or volume orders by emailing info@prevoyancegroup.com. | |
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