Career E-News: June 2009 

Monthly E-Zine for People in Career Transition. Written and Published by Joellyn Wittenstein Schwerdlin: "The Career Success Coach" 

In this issue:
Communication: The Key to Building "Know-Like-Trust" Relationships
Stuck, Stalled or Confused in Your Job Search?
Quote of the Month: On "Being Yourself"
Thanks For Your Referrals!
Many thanks to my networking colleagues who have referred family, friends, acquaintances, and resources to me, including: 
Rita Coco: Marketing Specialist
Brett Malofsky:
Real Estate, Estate Planning, Small Business and Probate Law 
Irene Tolman: Owner, Coffee News of Central Massachusetts
Dan Tremblay, Attorney
Collaborative Law Practive in Civil Matters (Probate, Family, and Elder focus)
Quick Links...
Forward to a Friend
Greetings!                             Joellyn Headshot 2009 
Today marks the two-year anniversary of my move to Worcester. Seems like time has gone by so quickly! Although summer has been coming very slowly out here, with unseasonably cold and rainy weather. Hopefully by June 21, we'll see some sunnier, warmer days!  
Getting acclimated in Central Massachusetts has been challenging for me, having lived in the Chicago area for most of my life. So, I made it a priority to participate in networking groups and activities, to meet other people and get known in my community. If you scroll left, you'll see that I'm honoring five special networking colleagues who have been particularly helpful and generous in their referrals to me. Networking does work!   
On the subject of networking: it isn't handing out business cards and schmoozing; it is about building mutually beneficial relationships with people, over time. Whether you're job searching or looking for new clients, your communications can make or break the quality of your relationships. In my article: "Communication: The Key to Building 'Know-Like-Trust' Relationships" I provide you with a blueprint for interacting with people, in positive, productive ways.  
Stuck stalled or confused in your job search or career? Whether you want to make a career change, re-enter the job market after a long absence, need to get a job after a layoff, invested too much time in an unproductive search and don't know why, or are unclear about what it takes to get the job you want -- a Career Action Planning (CAP) Session will help get to the root of your career problem and get you moving in the right direction. 
Here's to your Career Success!
:-) Joellyn 
P.S. A great big "Welcome" to my new subscribers!

CommunicationCommunication: The Key to Building "Know-Like-Trust" Relationships        

by Joellyn Wittenstein Schwerdlin
The ability to communicate well is a skill set "most wanted" by employers and potential clients. In nearly all Internet job postings or classified ads "Excellent Communication Skills" is listed as a job requirement, because employees are expected to communicate effectively in their daily work. Since companies have to work harder to survive in today's global economy, they need employees and vendors who can communicate well with each other -- as well as with customers and clients -- to ensure that their sales and operational infrastructures run like well-oiled machines.'s definition of "communication" is: "to give or interchange thoughts, feelings, information, or the like, by writing, speaking, etc; or "to express thoughts, feelings, or information easily or effectively." This definition implies that there are diverse aspects of communication -- listening, speaking, writing, and interpersonal -- which must work in harmony, so we can understand and be understood by others.
Communicating effectively all four ways fosters a Know-Like-Trust (KLT) factor with people: a critical element in building relationships with those who have the potential to hire you as an employee or service provider.  At the end of the day, people won't hire anyone they don't know -- don't like -- or don't trust. <Period!>     
Want to build some KLT into your communications? Use this two-step proces:
First, evaluate your listening skills: Take this quiz, adapted from SpeakerWorld. Give yourself a gold star for saying "yes" to each of the following statements:  

When communicating with others, I regularly:
  1. Allow others to finish their question before responding.
  2. Control negative emotions, such as anger or  frustration. 
  3. Do not allow my mind to "multi-task" or drift to irrelevant thoughts, such as the next appointment on my calendar.
  4. Ask for clarification, if part of a question is unclear.
  5. Pay attention, even if the subject is not interesting.
  6. Listen strategically to identify key points.
  7. Listen for the speaker's concerns or needs.
  8. Hear the speaker's perspective and message content.
  9. Prevent annoyances in the speaker's appearance, speech pattern, or beliefs from distracting me.
  10. Seek to understand before being understood.
Second, use these suggestions in your daily communications:  
  • Use the person's name you're speaking with as often as appropriate. According to Dale Carnegie, a person's name is the sweetest sound in the entire world. (Caveat: overuse can be irritating.) 
  • Rehearse before presenting briefings to your supervisor or those higher in the ranks. 
    Listen to yourself on a tape recorder. How do you sound? If necessary, hire a speech coach, to help you improve your delivery and intonation. 
  • Use the "playback" feature in voicemail to listen to and re-record your message before sending.
  • Join Toastmasters to give you a safe place to practice your verbal skills. 


  • Be professional in all email communications. Treat all emails as though the company president might see it, regardless of who the addressee is. 
  • Send emails to yourself first; how would you react if someone sent it to you?
  • Keep all messages short and to-the-point.
  • Avoid use of all caps in email messages, which indicates "shouting."
  • Learn the format your supervisor prefers for emails and memos; then follow through.
  • Use email features to indicate urgency.
  • When editing your documents, use spell check and grammar check functions religiously. Ask for help if grammar and syntax aren't your strong suit.
  • Use "please" and "thank you" in emails and other written communications. 


  • Care about the successes of your company, teammates and customers.
  • Be sensitive to the emotions of others. The same emotions we encounter at home -- anger, compassion, fear, greed, jealousy, love -- are present in the workplace. Listen for the needs underneath the emotions.
  • Make friends with and gain deserved trust from colleagues.
  • Help others further their knowledge, skills, and confidence. Share articles or valuable contacts with your colleagues or customers.
  • Give cards for birthdays, congratulations, and other special occasions.
  • Ask colleagues to tell you about their projects. Listen. When you see them again, remember to ask about their progress on the project.
  • Concentrate on the other person in dialogue. Use eye contact and open body language.
  • Be nice to people "behind their back." Gossip and negative comments about others is bad karma and will always come back to haunt you.
  • Do you best to give people the "benefit of the doubt." If they don't meet your expectations, this may have nothing to do with you -- but everything about their own limitations. 

Action StepsChoose 3 or more tips from above and implement them today. Watch your relationships grow exponentially!   

   2009 - All Rights Reserved.
CAPSessionStuck, Stalled or Confused in Your Job Search? New Question MarkCareer change stuck in neutral?
Whatever career problem you may be  struggling with -- whether you want to make a career change, re-enter the job market after a long absence, need to get a job after a layoff, invested too much time in an unproductive search and don't know why, or are unclear about what it takes to get the job you want --a Career Action Planning (CAP) Session will get to the root of your career problem and get you moving in the right direction. 
In this two-hour, strategic breakthrough consultation, you and I will talk about your work situation, your job search, and whatever seems to be making you feel stuck or stalled. We'll even discuss your career history from your early decision-making days to the present, to identify patterns and themes which stand out.
I'll listen, ask important questions, and provide you with feedback:
(1) What's working: Career decisions / job search strategies which are on the right track;
(2) What's standing in your way: The reason(s) why you're stuck, stalled or confused;
(3) Next steps:
Initial action plan steps to land your ideal career position.
Then, you can decide if you want to continue working with me or otherwise. Either way, you'll finish the session with a sense of "Aha! Now I know what I need to do!"  plus the beginnings of a strategy to help you move forward.    
Investment:  $175.00.  This includes:
  • MP3 recording of the session, plus a written summary.
  • 40-page e-book: "The 12 Biggest Mistakes Job Hunters and Career Changers Make -- and How to Avoid Them."
  • 45-minute follow-up session (no additional charge)
Still skeptical?  Here's what one client said:
"After going through your Career Action Planning (CAP) Session I quickly realized that you were someone that I felt comfortable with and would tell me the truth. Together we uncovered my talents so that I could have fun at work again. After completing your coaching program, I started my own business and am having the time of my life! 
--- Brent Scholar - Independent Consultant for Not-For-Profit Organizations
 Please contact me to schedule this single session
- or if you have any questions before proceeding! (Note: this session is conducted by telephone.)
Quote of the Month: On "Being Yourself"
New Q
 "Be who you are and say what you feel, because those who mind don't matter and those who matter don't mind."
-- Theodor Seuss Geisel (aka "Dr.Seuss")

 2009 The Career Success Coach

 All rights reserved.