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A service provided to the Accredited Businesses of the BBB serving Southeast Louisiana.

December 2009
In This Issue
Refunds and Exchanges
5 Questions for Charities
10 Tips for Safe Online Buying
BBB Tips on Customer Service
New BBB Accredited Businesses
We Salute You
Quick Links...
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Dear BBB Accredited Business,

Happy Holidays and welcome to the December 2009 edition of the Better Business Bureau Bulletin. In the last issue of 2009, we hope to offer you several informative articles which should help you to Start With Trust during the holiday season.  The first is advice on refunds and exchanges should you find yourself with a present you need to return.  The second proposes 5 important questions you should ask before giving to a charity, and the third is about being safe when buying online.  Finally, we include a business-oriented article outlining tips on customer service which should help your business to be more consumer friendly. 

If you should need to check company reliability reports during the holidays please go to www.bbb.org, or m.bbb.org on your mobile device. 

Always remember that your company's correct information is of critical importance to us, so contact us to correct any information that may be out of date, or incorrect.  We hope these articles are of timely importance, and are helpful to you and your business.  We thank you for your support of the Better Business Bureau, and wish you a wonderful holiday and a prosperous new year.

Dick Mitchell
President/CEO
BBB serving Southeast Louisiana
 
BBB Encourages Awareness of Refund and Exchange Policies
As we scour the shelves (or websites) for that perfect gift, we all hope our efforts will be appreciated. If not, many of us assume that our present can always be returned for a quick refund or easy exchange.  BBB reminds shoppers to know their return rights before making a purchase. Ask the store about its return policy. You will want to know if a customer or gift recipient can obtain a refund, a store credit, or exchange unwanted merchandise.

For full article, click here.
 
5 Questions To Ask Charities Before Donating
featured article charityThe holidays are all about giving, not only to friends and family, but also to those in need. When donating to a charity, give wisely by vetting the organization fully; this will ensure your dollar goes as far as it can to help those less fortunate. Besides the resources at www.give.org, BBB recommends asking the following questions before choosing to donate to a specific charity this holiday season.

For full article, click here.
 
10 Tips For Safe Online Shopping This Holiday Season
As holiday shoppers search out the best deals, many will find the best deals online. Many consumers, already familiar with online shopping simply don't consider the threat of identity theft or unscrupulous retailers during the holiday season.

BBB offers the following "Top 10 Online Shopping Tips" for online shoppers to help prevent being taken in by unscrupulous online retailers, scammers and hackers:

For the Top 10 Online Shopping Tips, click here.
 
BBB Tips on Customer Service
featured article bbblogoCustomer service is now more important than ever. There is a lot of competition among businesses these days. Oftentimes, customers are willing to pay a little more if they receive extra value or attention along with the product or service they purchase. The Better Business Bureau recommends a company follow two basic rules.

For full article, click here.
 
Welcome to New BBB Accredited Businesses - November 2009
WDSU Channel 6
The Better Business Bureau is proud to announce the following new BBB Accredited Businesses during November 2009. This means that these companies have agreed to uphold the BBB Standards of Trust, including advertising honestly, honoring promises, and being responsive to marketplace issues. 
Click here to view the BBB Standards for Trust.

24 Hr Cash For Gold, LLC

Accent Annex, LLC

Acorn Adoption Agency

Affordable Heating LLC

Airport Inn & Suites

Akrom, Inc.

All Seasons Tree Service

Battery World

Beck's Automotive

Burd's Inflatables

Burns Carpentry

Camp Bow Wow of Covington

Causeway Coin Company

Chackbay Nursery

Computer Consulting & Support, LLC

Couronne

Crescent City Choppers

Galvez Restaurant

Invisible Fence Of New Orleans

K I C Start & Cycle Shop

Kids Party Adventures

Lester's Body Shop Inc

Long Island Grill

Manhattan Discount Drugs

Manners Jewelers II, LLC

Marchetta Properties

Mario's Construction, LLC

Mudbug Plumbing Repair Inc

Multi Craft Contractors

Mytec, LLC

New Orleans Culinary History Tours

Nurses Registry Home Health

Omega Hospital, LLC

Party Palace, Inc.

Plato Security Services, Inc.

Premier Kia of Kenner

Presidential Pest & Termite Exterminating, LLC

Primetime Seafood & Steakhouse

Randazzo's City Bakery

Red Lobster Restaurant

Sarrazin Construction, LLC

Suddy's Excavating Services, LLC

TAMCO Professional Coatings Inc.

That's Amore Chicago & New York Style Pizzeria

The Duchess Bed & Breakfast

Top Agent Realty, Inc.

Trustworthy Construction

Twin Enterprise NOLA A/C & Heating, LLC

Unlimited Contracting Group, LLC

Valet 1

VIP School Bus

 
We Salute You
These companies are loyal and supportive BBB Accredited Businesses. They are representative of the many sizes and types of businesses that uphold the BBB Standards for Trust. Each has been randomly selected and the starting year of their BBB Accreditation is noted below.


                December 2009 - We Salute You
 
Please feel free to contact us if you find that this e-mail has been directed to an incorrect address, or if you need to change your company's contact information.
phone:  (504) 522-9363     fax:  (504) 524-9110     e-mail: info@neworleans.bbb.org