You just sat down to eat dinner and low and behold the phone rings. This time however, it's not your ordinary annoying tele-sales representative trying to sell you the latest Sham Wow. It's a call from Microsoft's Security Department claiming that their servers detected a virus on your computer. They are
persistent, knowledgeable and convincing. They inform you that they can remotely connect to your computer and remove the virus for a fee. They ask you for your credit card and charge you for a service they never actually performed. In some cases they may put software on your computer to purposely make it run slow. They have even been bold enough to give you a phone number you can call back on if you have any questions. If you want to have them fix the problem at a more convenient time for you they will even setup a call back time. Does this all sound a little too good to be true? Maybe a little like GM calling to tell you they are sending a design engineer from Detroit to service your car?
If you receive a call from someone claiming they want to help you fix your computer, Microsoft offers the following advice:
* Be wary of unsolicited calls related to a security problem, even if they claim to represent a respected company.
* Never provide personal information, such as credit card or bank details, to an unsolicited caller.
* Do not go to a website, type anything into a computer, install software or follow any other instruction from someone who calls out of the blue.
* Take the caller's information down and report it to the police.
* Ensure you have the latest security updates for Windows and all programs running on your PC.
* Always use a strong, unique password and change it regularly