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The Act touches on many aspects of the Supply Relationships including:
Warranties, Pricing, Standards of Service and Quality, Advertising, Labelling, Marketing and others. The Act introduces a Bill of Rights, granting consumers wide-ranging powers to cancel contracts within "cooling-off" periods, to refuse to purchase "bundled" products or services, to cancel fixed-term agreements if not satisfied with their terms and to block approaches by direct marketers, amongst many others.
Most controversially, the Act introduces a system of product liability on suppliers for damage caused by the supply of defective goods. A consumer can therefore claim damages from producers, distributors or suppliers for any death, injury, loss, damage to property and economic loss, without having to prove negligence.
The following topics will be discussed:
Policy Principles informing the Consumer Protection Act:
Section 1:The Consumer Rights and the Rights of the Consumer
Equality, Choice, Disclosure, Information, Responsible Marketing, Honest Dealing, Fair Value, Good Quality and Safety, Accountability
Section 2:Protection of Consumer Rights and Consumer's Voice:
The right of the consumer to be heard and obtain redress, Investigations, Redress by the courts, Role of Civil Society.
Section 3: Industry Codes of Conduct
Section 4: National Consumer Protection Institutions
National and Provincial Cooperation's
Establishment of National Consumer Commission
Functions of National Consumer Commission
Section 5: Enforcement of the Act (Enforcement by Commission)
Section 6: New Set of Rights
Right of Equality to Consumer Market
Right to Privacy
Right to Choose
Disclosure and Information
Fair and responsible advertising, Marketing and Promotion
Fair and Honest Dealings
Right to Fair, Just and reasonable Terms and Conditions
Right to Fair Value, Good Quality and Safety
Consumer's right to be heard
Commission Investigations and obtain Redress
Redress by the Courts
Support of Consumer Protection Groups
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