February/2011
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Integrity - Buzzword or Byword
Moving Forward by Backing Up
Business Book Review
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Greetings!
This month we are focusing in on some key strategies for business success: identifying integrity and building bench strength.  We also did extensive research and selected what we believe will be the most influential business books of 2011.  Enjoy!
INTEGRITY - BUZZWORD OR BYWORD?

Character is what you do when nobody is looking. - (Attributed to several sources)

Integrity 

 

Almost all of our employer clients cite Integrity as being a critical trait in a new executive hire.  But, how do leaders define integrity, and how would you know if someone has it?  How would you measure it?  How would you interview for it?

 

Virtually everyone lies sometimes - you don't tell someone their baby is ugly - you lie to protect their feelings.  We often apologize when we aren't really sorry.  We make excuses not to attend a party.  These are harmless lies - done for the benefit of others.  However we have all seen real deception, manipulation, back-stabbing, throwing people under the bus, and other glaring examples of important breaches of integrity in the workplace.

 

 In judging integrity it is as important to notice what someone doesn't do, as much as what they do.  Does a person of integrity say one thing and do another?  Would they take all the credit for things that go right, and regularly blame others for things that go wrong?  Can they even admit being wrong?  How do they treat people they don't specifically need? Are they polite to restaurant servers?  Vendors they don't intend to buy from? 

 

We once heard a college professor advise looking up "justification" and "rationalization".  If an act is justified  - before the fact - we know it is the right thing to do.  If it is rationalized - explained away, either before or after the fact, it probably wasn't the right thing to do.

 

We have interviewed many candidates who have cited "a mutual decision" between themselves and the employer as the reason for a job departure.  Most of the time, the person was fired.  Is it honest to fudge the truth to get a new job?  We have had employers telling us a new hire's responsibilities will take shape a certain way, only to redefine the rules once the person is on board.  Is it ok to paint a rosy picture to get a good hire; then engage in hypocrisy that causes a person to leave? 

 

Evidence of integrity is a sense of wholeness, a pattern or consistency of actions.  It is particularly what people choose to do to others (when there is a choice), and, what they do when no one is looking.  People with integrity set the bar high, and they don't give it much wiggle room. 

 

When interviewing, dig deep into work projects that gave people trouble - see how they made decisions, how they treated people; if they accepted responsibility for error.  See if they admit there was conflict with a boss (if they were let go).  Did they quit a job because an employer had questionable ethics?   In an interview, the integrity or lack thereof that emerges is the best you will ever see from the candidate.  It is like a first date - the behavior will never be better, certainly not after the wedding day.  Be prepared to verify in depth with references, and probe for details about departures.  Ask if the candidate took shortcuts or "worked angles" to get the job done.  Ask peer references what the boss thought of the candidate, and how they got along.  Ask about specific situations that emerged in the interview and see if the reference "rationalizes away" the candidate's behavior ("well, he HAD to do that").  Ask if the candidate was warmly thought of by other co-workers; if they were sought out for friendship.  Again, you are looking for a pattern of behavior.  We also recommend detailed background checks that look at civil suits, criminal record, credit and driving history.  Get the counties of residence for last 10 years to get an accurate review.

 

There is no sure-fire way, no black and white method for ensuring the person you find truly has integrity, but you can invest the time and effort to reveal character in interviews.  If you know what integrity is, you will probably recognize it when you see it. 

 

 

MOVING FORWARD BY BACKING UP... YOURSELF
Backup

 

Providing "back up" for your own position by building bench strength in your direct reports is a proven way to move your own career forward.  The converse is also true - failing to have adequate back up will prevent you from moving ahead.  This seems like a common-sense, "no-brainer", right?  Then why doesn't every executive do this consistently?

 

Some executives are very competent themselves, but fear internal competition from their subordinates, and therefore hire "B" players who don't pose a threat.  Some others are work dynamos, perhaps even workaholics, who get everything done themselves, but don't delegate well.  They don't hire strong beneath them, because they don't truly think they need excellent people -they only assign grunt work to others and keep all the important tasks on their own plate.  Still others inherit a so-so team, but aren't really change agents, so they go with the flow, and keep the old team rather than take risks and invest effort to "topgrade" with "A" players.

 

True leaders aren't threatened by strong subordinates; they thrive and derive inspiration by hiring very capable people who help the whole team move to the next level of performance.  Leaders seek people who complement their own skills, filling in where they might have a shortcoming or lack critical knowledge.  One of our favorite things to hear from a client is "I want to hire someone smarter than me."  It isn't really about the new hire being smarter, it is about the collective intelligence of the team, and what it takes to have a balance of skills and knowledge.

 

A good way to ensure that you are building a solid bench is gap analysis - of your own skills, and of your team's skills.  Imagine the ideal department, functional group or company leadership team.  As if you were designing and staffing it from scratch.  Every hire would be perfect.  What are the capabilities of that team?  Now look at what is missing in your current team.  Are the gaps serious enough to warrant a strategic replacement hire, or can you upgrade the competency of the people who are there now?  Either way, optimizing the team's capability is the only way to move forward. 

 

Strong leaders know that by positioning one or more successors that can take over their own job, they are also sending a message to senior management that they are ready to move forward too.  Succession planning is a self-fulfilling action.

 

BOB'S PICKS FOR THE BEST BUSINESS BOOKS IN 2011 

We will be featuring reviews of these books in coming months in an effort to provide you with the latest business tips, tricks, and trends.

 

 

    1. Drive: The Surprising Truth about What Motivates Us

By Daniel H. Pink

Pink examines motivation and finds that the most powerful drives come from within, and are more important to us than material compensation.

 

2. Linchpin

By Seth Godin

Touted as Godin's best book yet, Linchpin is also his most personal. The uber-guru and mega-blogger aims his message squarely at the growing ranks of anxious employees who wonder what lies ahead for them and their jobs.

 

3. Louder Than Words: Take Your Career from Average to Exceptional with the Hidden Power of Nonverbal Intelligence

 By Joe Navarro

Navarro breaks down body language, bad habits and behavioral ticks essential to understanding what is really going on in a company, a business meeting or even a phone call. Navarro also recommends how to use these forces to get ahead on the job.

 

4. Rework

 By Jason Fried and David Heinemeier Hansson

Dubbed as "inspirational" and a "mini manifesto," "Rework" comprises hundreds of simple rules for success.

 

5. Delivering Happiness

By Tony Hsieh

 Tony is the CEO of Zappos and in this book he talks about culture in an organization being the primary driver for business success. It's very easy to read and it's actually like reading a story.

 

6. The Referral Engine: Teaching Your Business To Market Itself

By John Jantsch

Jantsch, the Duct Tape Marketing author, identifies humans' inherent need to refer and recommend, and offers some really good nuts-and-bolts suggestions for getting closer to customers and eliciting their kudos.

 

7. I Live in the Future & Here's How It Works

By Nick Bilton

Bilton, a talented journalist and lead writer for the New York Times' "Bits'' blog, doesn't know everything, nor does he know where everything is headed, but he boasts an excellent sense of culture, context and technology as he smartly surveys the digital landscape.

 

8. The Mesh

By Lisa Gansky

Gansky makes the case for how technology is changing our view of ownership and that sharing will become much more commonplace. The Mesh is as big an insight as Chris Anderson's The Long Tail.

 

9. Gamestorming

By Dave Gray, Sunni Brown, and James Macanufo

This book provides over 80 games that can be used in generate ideas, explore ideas, and decide which idea move us closer. The book also describes the qualities games have so that readers can develop their own games to match the situation.

 

10. The Upside of Irrationality: The Unexpected Benefits of Defying Logic at Work and at Home

By Dan Ariely

The provocative follow-up to the New York Times bestseller Predictably Irrational. The book looks at: Why large bonuses can make CEOs less productive? How confusing directions can actually help us? Why is revenge so important to us? Why is there such a big difference between what we think will make us happy and what really makes us happy?

 

 

 

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