Conversations That Inspire:
Creating and Developing Star Performers
A conversation can be powerful and inspiring or flat and dull. Are your conversations creating engagement and momentum? Do you know how to craft conversations that develop and grow people and teams? Being engaging, inspiring, able to see around corners, able to read what motivates others will make you a more effective developer of star performers.
Successful managers, leaders, and coaches develop star performers. Do you know how to focus team members on the correct things that produce the desired results? Inspiring people to reach for their best every day is possible when we offer constructive feedback, use meetings to set realistic, concrete goals, and lead the right conversations about work performance.
Executive coach, Shawn Kent Hayashi, offers a roadmap showing how to leverage conversations into game-changing moments. With a clear, pragmatic voice, Hayashi guides readers to master the art of conversations that will advance employees' talents. Ten conversational strategies are fully blueprinted in the book, including:
* Building Awareness: Do you know what your strengths and blind spots really are? This chapter shows you how to talk about what your team members do best and where they will need support.
* Identifying Motivators: Do you know what motivates your team members? Do you know how to speak to their individual motivators? After reading this chapter you will.
* Identifying What Team Members Do Well: Do you want to finding ways in which employees add value to teams as well as where their developmental needs will be?
* Creating Development Plans: Preferred communication styles provide a key to identifying each employee's likely developmental needs - do you want to know how to write great development plans that are focused on each of your team members? You'll find that here.
* Developing New Skills: "Work on your strengths" does not mean ignoring blind spots. Playing to one's strengths is smart business; however, blind spots can create a derailment if left unnoticed.
* Getting Back on Track: The value in learning how to get people unstuck and back on track is worth its weight in gold!
* Accountability: Engage others in positive ways, build caring relationships that explore what matters to other people as it relates to creating a meaningful future, and then have ongoing check-in conversations about how the group is doing - this is the spirit of accountability conversations.
* Performance Reviews: The goal is to create conversations about how performance is going regularly so that your employee is inspired and focused.
* Recognition: By pointing out what people are doing well and celebrating successes and small steps in the right direction you will create a positive emotional wake.
* Succession Planning: Do you know who your future leaders are and are you developing them now to be ready for those roles?
With an appendix that reveals the 24 vital skills for success Hayashi uses in her client coaching, CONVERSATIONS FOR CREATING STAR PERFORMERS is the handbook everybody wants before and during performance review season. The performance review is only one important part of being a manager or coach. To develop team members effectively, there needs to be on-going proactive conversations - not just about the weather or the game last night. Shawn Kent Hayashi shows which conversations should be taking place, and how to steer those interactions toward success.
