LAN Logo 
September/October 2008 
Did you notice our new look?

LAN Systems has a new logo and new look.  Over the next month, we will be updating our website to showcase our new look. Our improvements are devoted to efficiency and making IT work for you.
You are cordially invited to attend our "Lunch & Learn" mini-workshop on Wednesday, November 5th 10am - 2pm at the Microsoft Center in Alpharetta.  The topic is "Everything you ever wanted to know about Computer Security ... but were afraid to ask."  See the attached coupon for RSVP and Event Pass details.
Use the 2008 Economic Stimulus Act to Upgrade your IT System
Business tax benefits under the Section 179 deduction can be a financially attractive way for businesses to purchase equipment.  It allows businesses to deduct the full purchase price of qualifying equipment purchased or financed during the tax year.  This incentive is a very effective way to purchase servers and computer upgrades for your business especially with the increases for 2008.  Use it with a financing option for maximum benefit.
LAN Systems would be happy to look at your Information Technology (IT) needs to see if an IT purchase would benefit your business this year.  There are many ways to improve your business productivity by investing in your computer systems. We can even help with financing options.  As always, the best source of customized financial advice for your business is your accountant.
For more information on Section 179: 

What's your CRM strategy?

All businesses use customer relationship management (CRM) to manage contacts with the customer.  Each time you interact with the customer, you are exercising your CRM strategy.  Your customer should see a unified approach that illustrates your company's values. Gathering information about the customer by recording and tracking each contact is the foundation of a CRM program.  Your CRM strategy is the way your company wants to relate to your customers. 
Your CRM approach can be manual or automated. Often companies use software to capture customer information and analyze patterns. CRM software can be an excellent tool to get the most from your marketing campaigns.  Data mining is used to find customer behaviors that make up-selling and cross-selling successful. CRM is often used to monitor customer satisfaction and loyalty.  And as your company grows, automation of your CRM program is essential. 
For a successful CRM strategy, start with your company goals.  Be sure that your plan aligns with what you want to accomplish.  For instance, if you want to thank a customer for each order make sure that all the necessary information is in the CRM system and that completion of the task is clearly noted.  Also, be sure that if a task is missed, it is obvious.  If you want to use CRM to notify customers of new products and services, be sure that you put customers into categories that identify their recent purchases and preferences.  Use classifications that are meaningful to you and your customers.
Remember, CRM  is something you use to deepen your relationship with your customers.  It is how you serve them and take care of their needs.  Any system you choose should bring you closer to your customers, not get in the way.
If you want to discuss CRM software options, we would be happy to tell you what we are doing and our automation plans.
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In This Issue
Section 179 - Economic Stimulus
What's your CRM strategy?
Network group

Solutions and Services to help you grow your business

Strategy and Design Align business and IT strategy
Manage IT costs
Plan for growth
Architecture Review
Assess system needs
Define objectives 
Recommend upgrades
System Installation
Hardware implementation
Software implementation
LAN / WAN Design & Integration
Turn key installation and testing
Support Services
Packages that bundle on-site and remote support with HelpDesk to provide comprehensive service level agreements
Help Desk support (remote access/phone support)
24 x 7 maintenance contracts Hardware & Software support and troubleshooting
Printer repair
Internet Solutions
High Speed Business Internet Access
Business Email
Web design & hosting
Wi-Fi HotSpots
Emergency Services
Server, network, hardware Business critical software
Event Pass (a $495 value)  Limited seating please RSVP to attend
LAN Systems Lunch & Learn Mini-workshop 
Title: Everything you ever wanted to know about Computer Security
... but were afraid to ask!
Date:  Wednesday, November 5th
Time:  10:00am - 2:00
Location:  Microsoft Corporation, 1125 Sanctuary Parkway, Alpharetta, GA  30004
Lunch catered by Jason's Deli

To RSVP, call us at 770 662-0312 or email