I remember when I was starting my business, Practice Solutions Inc..  I had advice on what the best, proper, or the only way to do things.  I realized quickly I had to decide what the core values of my coaching/speaking business would be to avoid having my business philosophy change daily on the whims and beliefs of others.  Much of the advice I received focused on monitoring numbers and the bottom line.  What rang true to me was to not focus on the bottom line.  To instead focus on happy and healthy doctor, team, and patient relationships built on trust and respect.  A healthy sustainable bottom line would be the result not the focus.  Yes, it would still be important to know, understand and monitor numbers, systems, and protocols to know the health of the practice.   However, the practice's success would come from the change in mindsets, attitude, and communication resulting in happy, healthy, high performing doctor, team, and patient relationships.