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"It's not what we eat but what we digest that makes us strong; not what we gain but what we save that makes us rich; not what we read but what we remember that makes us learned; and not what we profess but what we practice that gives us integrity."
~ Francis Bacon Sr.
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| About Judy Kay... |
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Positive~Practical~Proven! |
Her inspiration and motivation is to help others to maximize their potential and get results. She excels at creating a thriving, healthy and balanced work environment by developing leadership, strengthening communication skills, team revitalization and image enhancement.
- Her encouragement, creativity and dynamic spirit are contagious.
- A natural communicator and trainer with 20+ years' experience in the industry.
Internal
Messages
Always
Generate the
External!
Judy Kay Mausolf
952-435-4355
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Health Glow |
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"Never separate the life you live from the words you speak."
~ Paul Wellstone | |
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November 2009
You've said it before..."This year will be different." But WILL it? Make 2009 YOUR year to change. Learn more, do more, become more! We are excited to offer this newsletter to help inspire and empower our readers to maxmize their potential and show their shine! |
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Monthly Podcast
To listen to November's podcast, Nurturing Integrity, please click on the ear and you will hear this month's pod. (less than 3 minutes) |
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First Impressions
Integrity has been at the top of my mind due to some recent events. So, I started thinking about what it really means. Why it is so important to me and yet seems to be irrelevant to others.
Integrity is adherence to a moral code, reflected in honesty and harmony in what one thinks, says and does.
Integrity is doing the right thing, even if nobody is watching.
"Integrity is what we do, what we say, and what we say we do." - Don Galer
I was raised by my parents to believe that your word and name were golden. No matter what events happened in life, you could overcome all things if you had integrity. You were even considered rich if you had integrity. Family, friends, and colleagues would gladly give you whatever you needed. Their willingness to give was based on trust, respect, reliability and honesty, the main characterisitics of one who has integrity!
The Top 10 Integrity Characteristics
by Gibbs Smith
1. You know that little things count. If you don't lie or cheat on the small things, you are not corrupted by larger temptations.
2. You find the white (when others see gray). You don't make difficult decisions alone. You receive counsel and take the long- term view.
3. You mess up, you 'fess up. You disclose both good news and bad. You acknowledge mistakes, apologize and make amends.
4. You create a culture of trust. You develop a work environment that will not test the personal integrity of your employees or coworkers.
5. You keep your word. You act with integrity to gain trust.
6. You care about the greater good. You make decisions that will benefit the entire organization.
7. You're honest but modest. You let your actions speak louder than words.
8. You act like you're being watched. You make sure your integrity is passed along to future generations through your example.
9. You hire integrity. And you promote those who show an ability to be trusted.
10. You keep on keeping on. You have ethical consistency and predictability. |
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Personal Inspiration
What does Personal Integrity mean to you?
Are you a person of integrity? Are you honest, reliable and trustworthy?
Let's say one day, you find a twenty dollar bill on the floor while you are standing in line at the check out counter. Would you keep it, or would you ask the person in front of you if they may have dropped some money?
Are you always reliable? Can others depend on you? If you say you are going to be somewhere at a certain time are you? If you say you will do something by a certain time do you? It is not easy to have integrity. It takes work and commitment.
Having high integrity also means that you must not easily be influenced by others. If your friend is doing something wrong or harmful, would you follow them because of peer pressure? It is important to stand up for what is right.
Finally, a person of integrity does not take the easy way if it is the low moral way.
Having high integrity is perhaps the most difficult quality to achieve, but once you have achieve it, it is the most satisfying one.
Benefits of High Integrity
1) You and others are happy
2) Peace of mind; no guilty feelings
3) Feel good or satisfied at having done the right thing
4) Gain other people's trust and respect
5) Do not get others into trouble unnecessarily
6) Become a good example or an inspiration to others
Consequences of Low Integrity
1) May be punished e.g. scolding, fines
2) May get into trouble with the law e.g. convicted of crime
3) Have bad reputation
4) Feel Guilty
5) Lose other's trust and respect
6) Result in problems: accidents, injury, death
7) Get others into trouble |
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Professional Inspiration
How do we measure integrity at work? The integrity of a team is a constant question. We consider it at hiring, and the day-in and day-out processes.
Peter Drucker said "You can't manage something unless you can measure it!"
The good news is that there are ways to objectively measure integrity. There are three key steps help you effectively measure integrity:
1. Establish integrity-based behaviors
What does integrity "look like" in each area of your practice? The doctors, administration, front desk, assistants, hygienists. What actions or statements demonstrate integrity? What about in team management? In patient care?
Some examples of integrity behaviors are a person's ability to openly communicate with others or to do the right thing in spite of peer pressure. Or perhaps it's a manager who nurtures a work environment in which it is OK to share breakdowns and mistakes.
Have a team meeting and prioritize a list of the top five or 10 behaviors you desire most in your team members. There should be a consensus that if people demonstrate those behaviors, then your practice is living up to its own expectations of integrity.
You may discover, for example, that the practice's integrity is affected by techniques used to learn information from candidates during hiring. That should cause you to review each step along the hiring process and identify what needs to be modified.
2. Monitor whether the behaviors are being followed.
Once you establish integrity-based behaviors, you must next ensure that team members follow through. Discussing at daily huddles helps create accountability and determines whether the behaviors are being observed and taken seriously.
3. Evaluate the reasons behind existing behaviors.
Identifying and measuring key behaviors may not be enough to get team compliance. People may know the rules but be unable or unwilling to follow them when facing pressure from managers, or even peers. You will need to address any concerns that prevent integrity from happening in your practice. Find out what types of work pressures encourage, if not force, people to act unethically.
Maybe personal accountability is not well established or even an expectation in your practice. Take time to learn the values and beliefs that drive the behaviors you desire. Many practices now tie integrity behavior to team members' performance reviews.
In the end, the key to measuring integrity is to take it from a concept to something that is tangible. |
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Practicing Solutions
Situation:
I have a front desk person who always agrees to do what I ask but does not follow through. I now feel like I need to check up on everything that I ask her to do.
Solution:
Steps to resolution:
Have a meeting with your front desk person and tell her how much you appreciate her willing response to accomodate your requests. However, you have noticed that the tasks have not been done. Ask her if there is some reason she has not been able to complete the tasks.
Next, clarify that your future expectations are for her to complete all her tasks. If for some reason she can not complete a task, she must notify you immediately to discuss other solutions.
Let her know you need to be able to trust her to carry out her tasks. Otherwise, you will need to ask another team member do her work, leaving her without work to do. That regardless of how much you may like her, she will forfeit her job, if she has nothing to do! In the end it is her actions that decide her outcome.
E-mail your situation for a solution to
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Enhancing your personal and professional image can inspire connections and build relationships to achieve your dreams. Will 2009 be just another 12 months in your life, or will it be the year that turns your life around? Let us help you maximize your performance and not just make it a GREAT year but an EXTRAORDINARY year! In fact, the best year of your life.
Contact Judy Kay today if you are ready to start the momentum to your best year ever!
952-435-4355 |
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