Festering complaints can poison a workplace
Employee complaints that are not adequately addressed and investigated can create a toxic work environment. This in turn adversely affects productivity, turnover and absenteeism. Otherwise stated, it costs you in your bottom line.
As soon as a complaint surfaces, address it by talking with the employee. If the facts warrant it, conduct a more formal inquiry by interviewing other employees to see whether the charges have merit. If the charges do have merit, then come to a resolution that makes the complainant whole or satisfied. If not, then explain to the complainant why their complaint does not amount to unlawful harassment or discrimination.
When conducting an inquiry, follow these guidelines:
Take thorough notes
Date your notes in case of retaliation claims
Interview all relevant witnesses
Review all relevant documents
Put all your evidence into a secured investigative file
Write up a report that details your findings
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February 27, 2008
