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 For the next few newsletters I am going to talk about what I see from the stage. Things that needs to be discussed between friends. This month's topic is a word I hear all the time and it makes me cringe. Stop Saying You're Sorry... If you've attended a Deb Sofield seminar, you know I encourage folks to stop using the phrase "I'm sorry" in their business vocabulary. You may need to say this in your personal life but be very careful in your business life. Make sure you're not apologizing for things that you have no control over - i.e. when others are late to a meeting, the lousy weather, or a rude colleague. Those are not your issues nor are they your fault. They are someone else's actions so don't take ownership of other's rude behavior. You're stepping into the action role when you take ownership by saying, "I'm sorry" about something you have no control over. And realize that when you constantly say, sorry it can be perceived as putting yourself down. Now, I'm from the South and to show our politeness we say things like, "How's your mother?", "Love your hair...", "Bless your heart...", and you might even have to say "I'm sorry" once in a while. Just remember, using the "sorry" word might be a detriment outside of a personal relationship. So, do not apologize in business unless you are wrong. You need to stop saying you're sorry just to be polite or as a filler word. Instead of saying you're sorry, let me encourage you to say, "pardon me" or "excuse me." These phrases allow you to verbally maneuver around a potentially difficult situation without losing your credibility. |
Here are some good phrases you can use to turn a conversation and keep people focused on your message...
Have you ever thought about...
I'm not sure what your dad said... but mine always told me...
Consider this....
You know what it is like...
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fulminate [ fuhl-muh-neyt ] verb 1. To explode with a loud noise; detonate. 2. To issue denunciations or the like (usually followed by against) All parties in the political spectrum issued fulminating ads about the candidates and their issues. *with thanks to dictionary.com
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Deb with friends heading to Bull Island
Deb with Cathy Doyle, Carol Hamilton

Deb with Stewart Bauknight

Hooray for March with McDonalds Shamrock Shake - my favorite
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